Telephony roles Work, Jobs (with Salaries)

Cloud Telephony Technician
PHMG Careers —Manchester
- £32,000 - £36,000 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Project management
Quick apply
9h
Client Associate (Healthcare Team)
Health Partners —Remote
- £24,748.50 - £24,784.50 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
5d
Apprentice/ Trainee Web Developer
Tactile Solutions —Norwich
- From £8 an hour
- Full-time
- Hybrid work
- JavaScript
- IT
- HTML
- Free parking
- Work from home
Quick apply
Contact Center Service Supporter
Atos —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
5d
Junior Developer
Telappliant —London
- £30,000 - £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Life insurance
Quick apply
14d
Customer Services Advisor (Telephony/Planning/Reception)
NNDC —Cromer
- £27,254 - £29,064 a year
- Hybrid work
- Free parking
- Employee assistance programme
Customer Services Advisor (Telephony/Planning/Reception)
North Norfolk District Council —Cromer
- £27,254 - £29,064 a year
- Part-time
- Hybrid work
- Free parking
- Employee assistance programme
1st Line IT Support Analyst
DMS —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
Customer Service Advisor | S1 | Everyday Banking | Belfast
A01 Santander UK plc —Belfast
- £25,000 - £31,579 a year
- Weekend availability
- Hybrid work
- Customer service
- Financial services
Customer Service Telephone Advisor - Manchester
Coventry Building Society —Manchester
- £28,175 a year
- Weekend availability
- IT
- Financial services
- Communication skills
5d
Customer Service Representative
carloans 365 —Sale
- £27,500 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
17h
Senior Service Desk Engineer (Telephony)
b4b Group Ltd —Belfast
- £32,000 - £36,000 a year
- Full-time
- Computer literacy
- Computer networking
- Organisational skills
- Free parking
- Work from home
Quick apply
11h
Contact Centre Agent
Stevenage Borough Council —Stevenage
- £26,824 - £29,540 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
13d
Help to Claim Adviser
Citizens Advice —Liverpool
- £27,096 a year
- Full-time
- Hybrid work
- Communication skills
10d
Customer Service Telephone Advisor - Manchester
The Co-operative Bank —Manchester
- £28,175 a year
- Weekend availability
- IT
- Financial services
- Communication skills
16h
IT SUPPORT ASSISTANT
Porcelanosa Grupo —Watford
- Part-time
- Windows
- Microsoft Office
- In-person
Customer Service Technical Systems Support
South Western Railway —Southampton
- £35,944 a year
- Full-time
- Project management
- IT
- Communication skills
- Employee discount
Pensions Customer Administrator
NHS Business Services Authority —Blackpool
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Flexible schedule
3d
IT Support Apprentice
QA Apprenticeships —Liverpool
- £20,000 a year
- Full-time
- Windows
- IT
- Linux
- Annual leave
- Flexible schedule
14d
IT Support Analyst
Onmo —London
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service

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Cloud Telephony Technician

PHMG Careers -
Manchester

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Job details

£32,000 - £36,000 a year
9 hours ago

Qualifications

Microsoft Office
Administrative experience
Project management
Presentation skills
Organisational skills
Communication skills

Full job description

Role: Cloud Telephony Technician

Location: Manchester

Hours: Monday – Friday 1.00pm – 10pm GMT

Salary: £32k base, £36k OTE

Role Summary & Purpose

Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improvement to the caller's journey. You will be presenting solutions to clients in depth with consideration of end-to-end delivery from initial concept going live. You will be the clients point of contact during the project handling their questions and providing proactive solutions.

Creating call flow maps, system insights, suggestions to provide additional audio and system features to improve the callers experience are all part of the experience we provide to our clients. Experience in a multitude of platforms is preferred for this role.

You will be implementing projects yourself to bring your proposed solutions to life. You will be managing the post-sale technical delivery of the project for the client with assistance from the account manager to create relevant material for you. Our projects are implemented and tested through a multistage process to ensure seamless activation for our clients, which you will implement, test and document for future reference.

Other responsibilities include assisting the Pre-Sale team with technical system capabilities, support with escalated implementation work, contribute to improving our KnowledgeBase. You will also assist where needed with other departmental workloads during peak times.

Responsibilities:

Consulting with clients regarding alternative solutions to their telephony set up
Creating detailed client-friendly call flow maps
Accurate and controlled implementation and testing of projects going live
Providing technical assistance to account management support teams
Training and support capacity with complex casework

Required Experience:

Experience working in Implementation roles using cloud telephony or other similar technologies
Confident and experienced technician working in a multitude of portal-based telephony systems
Key Accounts experience preferrable
Familiarity communicating, supporting and consulting clients and account managements via phone or email
Office based working experience
Working to KPI's/set metrics
Using a CRM and Microsoft office suite confidently
Number porting experience preferred

Required Competencies:

Technical skills, knowledge and experience based within Technical Implementation
Excellent communication and administrative skills
Excellent client communication and presentation skills
Strong sense of urgency and comfortable closing high volumes of case work
Project management skills
Ability to work to deadlines and time frames
Dedicated team player with drive and initiative
Strong organizational and detail orientated skills
Can work in a fast-paced, dynamic environment

About PHMG:

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world's leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector.
Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services.
In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared.
We are proud recipients of the King's Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact.
Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Sound good?

#LI-DH1

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