line cook

food & beverage supervisor

receptionist

night manager

sous chef

Courtyard-By-Marriott

A typical day here would be staying cleaning rooms 2 hours after I was meant to leave as it was always understaffed and they gave the housekeepers a tremendous amount of rooms to do. Nearly all the hoovers were broken and it was like a battle in the linen cupboards because there was always a shortage of at least one thing and never enough trolleys or baskets for all the housekeepers to use. If your 300 rooms weren't finished by the time you are meant to leave you are shouted at, if they are finished the supervisors make you wait whilst they go round all the rooms and point out the tiniest things like there being a drop of water still on the shower floor or there being an eyelash in the corner, basically the rooms had to be perfect or you would not be allowed home. Despite the supervisors wanting the rooms to be all clean and everything perfect, we were made to clean the mugs in the rooms out in the bathroom sink with our CLEANING CHEMICALS.
Whilst working here, the only thing I learned was to never work in a hotel again, the hardest part of this job was walking in and looking at how many rooms I had to clean that day and the most enjoyable part of the job was writing my email to say I was not returning the next day.

Overall, a negative experience. 

Wasn't given any help or assistance after joining the team, was offered the job in the interview, I didn't feel comfortable checking someone in until a month of constantly trying and learning. 

Having a whole team within the hotel not have access to Booking.com to chat with guests or mark people as no-shows is ludacris. 

Constantly promised things that were undeliverable from the Leadership team and the FOM/GM in particular. Moves to different departments and even promotions, as examples.

Everyone is out to save their own back because they generally are quite lazy and need "ammo" to keep themselves safe from criticism. Staff (Managers) would take a picture of a broken glass instead of cleaning it. Staff (Managers) would rather leave a bin overflowing (so much so a guest complained) because it's the responsibility of the "Nights team" to change the bin then do it themselves. 

Full Nights team walked after the constant disrespect and accusations of stealing and people telling us we weren't doing our jobs. Hotels averaging a new Night Manager every 91 days - The hotels been open 15 months... 

The Courtyard London Gatwick Airport welcomes business and leisure travelers with convenience, style, and an excellent location. Our hotel is within walking distance of the South Terminal of London Gatwick Airport, and we offer a shuttle service to the other terminals for a small charge. Stretch out in your comfortable, recently renovated room or suite, which offers individual climate control, laptop-sized safes, tea/coffee service, and a well-lit work desk. Maintain your workout routine here at the hotel in our state-of-the-art gym, equipped with the latest equipment. And be sure to stop by our award-winning on-site restaurant, Casterbridge Grill, which offers the best steaks in the Gatwick Airport area. Make use of one of our four flexible meeting room venues when hosting an event at the hotel, or board the Gatwick Express train, and arrive in Central London in half an hour. Whatever brings you here to the area, you can be assured of a refreshing stay at the Courtyard London Gatwick Airport.

I really struggled throughout my probation period as I was quickly hired to fill a vacancy since my predecessor quit abruptly before their probation ended. There was high turnover in my department with many not lasting past probation. Onboarding & training during the probation was extremely rushed. I do not feel I was equipped with enough information to the point where I could do a shift alone with confidence. Wages are extremely low considering the workload & stress levels especially for supervisors once you are promoted to that level but the hourly pay is barely an increase from a receptionist hourly rate. Employees badmouthed each other behind others back & spoke negatively about ex-staff who had resigned or did not last past probation. Poor leadership with favoritism rampant. 

They do not provide any training.
Most of the times you need to work alone covering the reception and the bar.
You need to hear the complains from people who want to be served in the bar while you checking in the customers at the reception and they just hired very young people who need the visa, without experience.
They do not appreciate your efforts and what you do for the hotel.
They don't offer any meal, just sandwiches with eggs which have been cooked in the morning for customers' 
breakfasts and you cannot eat breakfast.
They even required to warm up food for customers and using the washing machine, even if you have been hired as receptionist. 

 a very nice hotel - unfortunatly the dreaded covid is being used as an excuse to treat staff with even less regard than they were before .It is very much a case of do as i ask or you know what you can do . Management who think there is no limit to the amount of tasks someone can can deal with and there is no concern with regard to the physical or mental health of staff . There used to be a lovely HR manager but she left and wasnt replaced .the new GM is not the type who sees the need for an HR dept - i will leave you to put 2 and 2 together as to why that might be .It is a great shame as it was a better place to work at one time - and cleaner but things and people change and not always for the better.

Their business plan is to sponge as much money as they can out of staff. I walked into work one day and was told I was only going to be paid for 3 weeks of the month despite working 4. When I asked if I would be paid extra the next month to make up for the week lost I was told no, but was fully expected to work the week I wouldn’t be paid for, and that I would only be paid for 4 weeks the next month. A shady company that wants to scrimp as much money as they can by underpaying their workers. They keep it as understaffed as possible to save money and have no regard for their employees. Don’t be surprised if you are having to query your payslip every month too.

What is the best part of working at the company?
Working as a waiter, seeing my guest happy at all time, making my colleagues happy, ensuring everywhere is clean and Tidy. 

What is the most stressful part about working at the company?
Waking up early to go to work, staying up just to monitor the time so you don’t go late to work 

What is the work environment and culture like at the company?
Very clean and accommodating, well detailed and informative 

What is a typical day like for you at the company?
A typical day for me at Marriot, is usually a great day as I like my working environment and I’m always happy seeing myself at work

Had been working at the hotel branched in Luton for 5 months and Polish Workers were favouritised and had gotten away with more than anyone would’ve. No one cares about any issues brought up, no feelings taken under consideration, poor management and f&b team are mainly polish and make you feel very uncomfortable as they all speak the same language and don’t help out at all. They all are intimidating and when brought to attention, surprise surprise the manager is polish too and sides with them. Team members are also very rude and don’t even speak English let alone do their job. Unless you’re polish, this hotel is of no use.

DO NOT WORK HERE!!!!!

Management and emplyees unable to do anything for themselves will leave a job that desperately needs doing (ie. Bins, Mopping, hoovering) for that person who's job it is.

Fast paced nature solely down to the fact nothing is shown to you, nothing is optimised and everyone isn't on the know of what's happening.

All n all the management at this place specifically the GM are only out for themselves and themselves only. Plus the only people I ever saw get pay rises were management GM HODs supervisors, etc.

In the past 2 years they have lost 20 HODS from my counting and probably more since then.

Top Job Titles	Average salary
Line cook 1 salary reported	£29,015 per year
Food & beverage supervisor 2 salaries reported	£27,759 per year
Receptionist 2 salaries reported	£26,508 per year
Night manager 3 salaries reported	£30,000 per year
Sous chef 1 salary reported	£33,624 per year

Working at Courtyard by Marriott: company overview and reviews

Courtyard by Marriott

Courtyard by Marriott ratings

Popular jobs at Courtyard by Marriott

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected