support worker

deputy manager

children's residential team leader

registered manager

registered children's manager

Embrace-Care

I gave a huge amount of time, energy and commitment to this role and genuinely cared about the people we support and my team. I regularly exceeded my hours and took pride in my work.
My experience changed drastically toward the end. After returning from annual leave, I was called into meetings about an incident from three months prior. My understanding was these were fact-finding conversations, not a formal investigation. This later escalated into a disciplinary process, which came as a shock.
I provided detailed evidence and statements showing I acted in line with policies and procedures. Despite this, I felt my input carried little weight and the outcome felt predetermined from my perspective. My appeal, even with further evidence, was unsuccessful.
What made this particularly difficult was feeling that my long-term dedication and track record were overlooked. I left feeling like I had been made an example rather than fairly assessed.
In my opinion, there can be inconsistency in how concerns and staff matters are handled. I personally felt unsupported during the process and that transparency could be improved.
Some staff and teams are hardworking and care deeply, but my final experience left me disappointed and has had a lasting impact on my confidence and career.
Others may have different experiences, but this was mine.

I was really excited to start working here and even travelled all the way to Chester for two weeks of training, which turned out to be a nightmare. During the interview, they promised the world — but the reality was very different.

The young person I supported had no consistent structure, and management allowed this to continue. It quickly became clear that there were favourites among staff, and if a child wasn’t “yours” as a key worker, many didn’t seem to care. I often worked 1:1 with the young person in another house, but teamwork and support were seriously lacking.

The environment was extremely toxic — staff were backstabbing, and management played favourites. I genuinely feel sorry for any young person placed there. If you have set availability or family commitments, this isn’t the company for you. The number of times I had to drop everything at the last minute was unacceptable.

Yes, the homes look beautiful from the outside, but what makes a home is the people — and unfortunately, that’s where things fall apart here. Before anyone says this is a fake review, it’s not. The company portrays itself as amazing, but that’s far from reality. Risk assessments are rarely done properly, and when one of management’s favourites is “off sick,” everyone else is expected to pick up the slack.

The only truly enjoyable part of this job was working with some of the incredible kids — they were the reason I stayed as long as I did.


From the minute I started working for this company after enrollment, the training has been very exceptional. The whole management team are very approachable and have been very supportive to all care workers making you feel like a valued team member. They listen and value your opinions and would incorporate them to support all the children at the core centre of thought, ensuring they receive the best of care. Centred care is tailored and delivered, and that the children are happy and thriving. Communication between management and staff is excellent! We're kept informed about everything at all times. 
The company are certainly Investors of People conducting regular supervisions to ensure all support workers are happy in their roles and on going training being met in keeping with legislation and personal development, mental health or any issues you may have. Colleagues have a professional and friendly approach. I honestly feel that everyone comes across as friendly and caring, as we all seem to work smoothly together, great team work. The company have a tiered system of rewards, ranging from different tiers paid for monthly over time as well as annual bonuses. Other benefits include Medicash to help you towards health and wellbeing expenses. 

I rarely leave reviews, but I feel obligated to warn others considering working here. My time at this children's home was deeply disappointing and at times, distressing.

From the beginning, the promises made from the company  were misleading. We were told there would be ongoing training, consistent staff support, and a focus on child safety and development. None of that materialized. Instead, the home was chronically understaffed, and completely lacking in basic safety protocols.

Staff turnover was incredibly high, which created instability not just for employees, but for the children—who ultimately suffer the most from the lack of consistency. Concerns about safety were routinely ignored or brushed aside, even when serious incidents occurred. Speaking up often led to being gaslit or treated as a "problem."

There was no emotional or professional support for dealing with the challenging nature of the work, and no real structure or leadership. Team morale was extremely low, and burnout was common.

This role could have been meaningful, but the environment was chaotic and unsupportive. Sadly, it felt like profit was prioritized over the wellbeing of both staff and children.


From the very beginning, our journey with Embrace Care has been filled with warmth, support, and inspiration. From the application process through to training and our first shifts, the experience has been exceptional — well-structured, engaging, and delivered with genuine care and enthusiasm.
The training stood out for its quality and positive energy, helping us feel confident and truly part of something meaningful. Starting work with the children, especially those with special needs, has been an incredibly rewarding experience. The encouragement, teamwork, and compassion shown across the organisation make every shift fulfilling and purposeful.
Embrace Care truly lives by its values — placing the children at the heart of everything while ensuring staff feel supported and valued. It’s more than just a workplace; it’s a caring community that strives to make a real difference every day.
We are proud to be part of the Embrace Care family and excited to continue growing together as one strong, dedicated team.

As a therapeutic support worker at Embrace Care, I am proud to be part of an organization that lives by its core values of nurturing hearts and inspiring minds. Our approach to care goes beyond physical support, focusing on emotional well-being by building trust, fostering meaningful connections, and ensuring each individual feels heard and valued. This nurturing atmosphere creates a safe space for growth and healing.

Equally important is our mission to inspire minds, empowering individuals to discover their potential, overcome challenges, and build resilience. By encouraging self-discovery and creativity, we help those we support not only navigate life’s difficulties but thrive with confidence.

Working at Embrace Care is deeply rewarding, knowing that our compassionate and holistic approach leaves a lasting, positive impact on the lives of those we serve. I’m proud to be part of a team that truly makes a difference each day.

What is the best part of working at the company?
Leaving the company was the best part 

What is the most stressful part about working at the company?
Management constantly undermining decisions when you were told to use your “initiative”. 
Management not supporting you after having serious incidents 
Management going behind your back on several occasions to “slag” you off 

What is the work environment and culture like at the company?
The company seems welcoming when you first start however you find out very quickly that this is the complete opposite. Management go out of their way at to talk about you behind your back. Some of the staff are amazing but the majority love to back stab and gossip about you to management for their own gains. 

What is a typical day like for you at the company?
A typical day is full of chaos due to management making poor decisions.

This job started off really well with the full support of management then after a few weeks it deteriorated to infighting and bickering between staff with issues not resolved correctly, staff were not singing off the same hymm sheet. After four months there was what can only be described as a coup in the management and the job went rapidly down hill, treated like something you trod in by management and no support, just who can we blame and sack with a fair representation. The management had decided you were guilty and going down the road before you got to a hearing, disgusting atittude. I have since left and have had money and hours deducted from my wages without consent for various things including parking fines that have materialised two month after leaving. Total shower. Avoid Avoid Avoid.

Management didn't have a clue what they were doing. Opening up more and more homes without sorting the first 2 out even though one was almost closed down by Ofsted. Staff team are back stabbers and always out to get each other sometimes even making things up just to get at others. Employed a highly incompetent team with no experience in residential care. Yes the pay is nice and so is the sleep rate but there are no other benefits. Promised team leader role and then had it revoked even though a contract was signed. The whole company is just a joke 

I recently joined Embrace Care as the PBS Lead, working within the Therapy Team. On my first day, I received a structured two-week induction plan, which gave me the opportunity to visit all the services, understand their current work processes, and build relationships with the team. I was provided opportunities for reflection and processing of information. 

The CEO took the time to explain Embrace Care’s vision and background, which I deeply valued. Throughout my visits, I have met some incredible individuals who are supported in beautiful homes, with dedicated staff teams and managers. 

The company upholds strong values and has a clear vision, with the therapeutic model at its core.

Top Job Titles	Average salary
Support worker 101 salaries reported	£13.75 per hour
Deputy manager 17 salaries reported	£35,776 per year
Children's residential team leader 1 salary reported	£14.50 per hour
Registered manager 15 salaries reported	£60,600 per year
Registered children's manager 4 salaries reported	£52,625 per year

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