support worker

supported living manager

locality manager

deputy manager

support staff

Midway-Care-Group

What is the best part of working at the company?
The People We Support were the best, very nice and always up for a joke and a laugh, it had it ups and downs at times but as does most jobs within Care, Most of my team were happy and happy with changes I brought to the services I oversaw, getting to see the people we supported become more independent, go on holidays and develop new skills was a definite highlight to working here. 

What is the most stressful part about working at the company?
No Manager in sight, my manager was lazy and would never come to the service, would often have to be juggling the running of the 3 services without any kind of support and would get moaned at by Senior Leaders when I called them for help and support, The operations Manager was nice and helpful but only after I spoke with another Manager about the stresses of my workload etc. Team Leaders are treated like Deputies but don`t get the recognition they deserve, my team leader was great and I would`ve been lost without their support, 

What is the work environment and culture like at the company?

Wasn`t the best, my manager was often absent and n one ever communicated to me directly who was my go to whilst they were off, DLM`s will get promoted up to LM without the knowledge or the correct level of training to do the job, I applied few times to become an LM as I was doing much of the LM job on a day to day basis but never seemed to hear anything back form the internal teams, those who were chummy with the Operations Director seemed to be the ones who got picked to be LM`s which I didn`t think was fair. Massive lack of communication in this organisation and they wonder why their CQC ratings are in the floor... but they have the cheek to blame the Managers but offer no support to get the ratings up, Senior leadership here care about money and bums on seats, no one seems to know what they are doing from one day to the next... 

They have lots of events that only LM`s get invited to and DLM`s are treated like second class citizens, when they work just as hard or even harder than the LM`s but get no recognition. 

A great place to  use for a stop gap or as a building block for your career. - Not somewhere I would recommend for progression. 

A typical day at work can be stressful due to inconsistent management practices and a lack of fairness among staff. While the role itself can be enjoyable and allows you to develop teamwork and customer service skills, the workplace environment makes it difficult to feel supported or valued.

Management do not handle concerns confidentially, which discourages staff from speaking openly about problems. It often feels impossible to raise issues because management are very close with one another, creating the impression that complaints are discussed rather than addressed professionally. This leads to a lack of trust between staff and management.

Favouritism is a significant issue. Employees who report on others or “tell tales” appear to receive better treatment and more working hours, while others are overlooked regardless of performance or reliability. Hours are not distributed fairly, which causes frustration and low morale across the team.

Unfortunately, bullying behaviour among staff is not always challenged, and this contributes to an uncomfortable working environment. The most enjoyable part of the job is working alongside supportive colleagues, but the hardest part is feeling unheard and treated unfairly.
I have witnessed staff and management speak very poorly not only about other colleagues but service users too. 

Overall, improvements are needed in fairness, confidentiality, and management accountability to create a healthier and more professional workplace culture.

Want staff flexibility over 24/7 but managers only work 8.30 till 16.30 Monday to Friday and have weekends, Bank Holidays, Xmas ect off and get a generous salary. Staff are over worked due to the company being incapable of retaining staff due to bad management and bad practices. The good support staff leave fast and careless staff remain, staff sleeping on the job day/night and self centred not caring about the client. Midway refused to help/ support staff during the outbrake leading to staff shielding being told to ignore advise and return to work or only receive SSP. Staff call in with covid symptoms and get abuse from managers regarding sickness even though NHS are asking them to isolate with or without covid symptoms. Avoid this careless money making machine. They refuse to support staff to gain nvqs as the company will be required to fund the training. Midway not even able to maintain staff annual training leading to incompetent staff. Midway will grind you down to the point you no long wish to work within health and social care. If your looking to end your career or be careless then Midway Care is the place for you. 

I recently left my job at the tamworth supported living branch, and it was the best decision that I have made!!! I worked there for 5 years the last 2 years was indescribable The work life was horrendous staff would throw you under the bus, its like being in a childrens playground! No back up from higher management. There is a huge rug there that they sweep everything underneath and hide things. They emply children with no idea how to look after the service users, throw them onto the floor without any proper training or guidance. They can not keep staff because of the way they are treated. The amount of highly qualified staff they have lost over the last 2 years is shocking. You get daily messages even on your days off  sickness and holiday by group what's app chats that are highly inappropriate and contain things about the residents that shouldn not be shared. There is alot of negative comments on there nothing positive!!! The only positive thing about the boat house is the service users who are amazing. All in all if your looking for a care job avoid this place it will put you off care for life!!!

 I Worked in a small supported living home.
The team leader was not supportive, some staff do not follow the guidelines, or support the clients as they should, if you complain you get  ignored,  the complains are not dealt with, poor management.
 It's very clicky,  clients familys are openly talked about, in a  nasty way. 
Higher management did not follow up complains from staff , not a lot of point in whistle blowing!. They only look into the service when families start to complain, they then talk the talk, but it gets swept under the carpet and nothing improves.
I stayed only because the clients are lovely , but I could not handle the back bitting, and lies any more, I have always like being a support worker, but in this  service it was impossible to give the clients the support , and care they should have be getting.
I am sure the managing director has no idea how bad some of these staff are, and how badly they support the clients.
 



I wish that I had positive things to say about the company. When I was contacted by recruitment, they really sold it to me that Midway were looking for staff experienced in managing challenging behaviours. This was all a blatant lie, they wanted staff that they thought they could intimidate and overrule, I have significant experience so straight away I spotted lots of issues of concern in the way that the PWS were looked after.

I ended up only doing a few days with the company because it was apparent on day two of my shadow shift that the whole service needed a restructure. It was embarrassing watching the team leader showboat in front of the PWS. There was one make support staff who gave me a real induction to the place, something that the management and team leader should have done. It wasn’t for me & I don’t regret leaving when I did.



Really poor locality manager , never worked for a manager who really is awful, service it’s self is lovely great service users although can have behaviours which is not told to you when you start, and end up finding this out when it’s to late, some staff are experience and helpful, some are not,although most of good long serving staff have left, Rota is done to suits themselves and theirs friends first, then others have the left overs, and management approves this, great training programmes by midway but locality manager, doesn’t want you to succeed has no one is good enough to climb career ladder, overall company is great no issues, but has they don’t see what goes on on-site with locality manager and staff this wouldn’t of been bad job, if higher managers listened to staff about locality manager, needs real improvement on-site 

a typical day at work:
Wake up, see who your with, interact with them if they are up and help them with ADL, wonder if you'll be maimed today, remember that your still have 13 hours to go and you will not get a break because its a 1 to 1 setting, you've received little training because each person is individual and have different behaviours and methods and you keep getting rotated onto different Service users.  Go home, realise your going in again for 14 hours the next day.  

workplace culture:
At best, helpful and caring. At worst, hypocritical unspoken rules that are broken regularly but punishable if your new.

the most enjoyable part of the job:
A rare moment but seeing service users having a good time and truly enjoying their life. Along with a very understanding manager most the time.

Top Job Titles	Average salary
Support worker 151 salaries reported	£12.64 per hour
Supported living manager 36 salaries reported	£27,581 per year
Locality manager 3 salaries reported	£37,667 per year
Deputy manager 26 salaries reported	£27,423 per year
Support staff 1 salary reported	£13.01 per hour

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