support worker

registered manager

registered children's manager

deputy manager

administrative officer

Brook Street

I started as a work placement in a Brook Street recruitment Office for 6 weeks and when it ended I was offered a temporary contract for admin in the office and after 3 months I will be a perminant member of staff when a new manager took over it went down hill she had no clue what she was doing why they gave her the job I don’t know she’d been unemployed for 3 years and only been a a manager for 2 weeks for covering for the actual manager. One of the stupidest thing she did was give a job to a lad who never turned up for his shift with our client and we warned her about him and she didn’t listen he said ok take the work start this afternoon but I don’t have money to get there so the manager went and gave him £10 from her purse and would you believe we find out the next day that he never showed up! She’d also on registration day let people in who turned up really late so the registration would go on longer than it should and cause several office members not to have lunch. When it was about a month before my contract ends I got called in to the office and said I will only be doing 3 days instead of 5 they said cause of training needed I was like what training and how am I going to be in the way? And I asked if I’m still going to get a perminant contract and was told yes next month. After a month I get called into the office there was me thinking I’m signing my perminant contract nope! I was told that I was no longer needed for the position. I felt so robbed I worked so hard for 2 months for free just for this to happen. I said to the manager as she was not there during my placement that I had to work for free to get the job and she said I should of really stayed as a placement and shouldn’t of been given a paid job there as she thinks what I do can be shared with the others! Coming from a manager at a recruitment agency! I dunno if she knows but she is supposed to make sure that all who sign up are working but she’s ok for me to not work or just work for free. After this happened I completely broke down and when it got to registration that week I was giving people jobs and at the end of the day I’m the one walking out unemployed. I lost sleep over this and soon got diagnosed with depression and I blame this company. I signed with one of the London branches and never got a call back unless it’s for a job that is going to take me 5 hours to get to! I would not recommend signing to this agency they rob you and lie to you

•	Hand Over.
•	Following the company policy’s.
•	Treating the client with dignity and respect.
•	Making sure the client/clients are clean as well tidy.
•	Allow them to make choices.
•	Encourage them to do things around the house also in the    	community.
•	Sorting their finances out – recording.
•	Following procedures in Health & Safety.
•	Prompting to take Medication – recording.
•	Preparing food & serving.
•	Doing house work.
•	Keeping records.
.    Supporting young Adults at Collage


Although I have worked with different clients I have always treat them with respect & dignity.
When I start a shift I find out from the previous shift if there is anything that I need to know or do.
I then check the money to make sure it  is the same as the finance sheets – Client’s tin as well as the house tin, before sign.
I then check that the meds have been given and signed for on the MAR’s sheets in the medication file, Before I sign 
When I give medication I wear gloves before giving them to the client – witch I prompt.
With one of my clients I had to assist / prompt him.
When handling food I always wash my hands before & during                 I give the client a choice before preparing the food I wash my hands. When possible I get the client/clients involved in the kitchen/house work while being  I supervise	 All records are kept up to date from time sheets,  medical records,  finance sheets Client & House.
Daily notes have to be kept  about  food intake, daily activities, water temperatures, Fridge/freezer temperatures,  as well as about the client.

The difference to this  was when working with a client  I had to measure out all his food out and then lock it away. Also prompt him to do any  chores  before going out.
I had to monitor his weight and getting time to do exercises. This was achieved  by giving him rewards. When talking to him you had to be careful which way you spoke.
I have worked with clients with different disability’s and age.
I found that with each client I had to adapt to there needs witch I have followed


			Health Problem			        Age

Mental Disability + Anxiety  + Stoma bag	53
Mental Disability + Temper issues			46
Mental Disability + Stroke + Wheelchair dependant  + can not speak 		      
				   				47       
Mental Disability  + Autism				20
Mental Breakdown				           40
Mental Breakdown				           73
Mental Disability  + Elderly Gentleman	           74
Mental Disability  + Elderly Gentleman	           84
At present I am working with young Adults some of these people suffer from - Learning Disability, Autism and other ailments. 




Making decisions on applications involving non EEA nationals who are applying for a visa in order to have the right to reside in United Kingdom. They must demonstrate that they have an EEA sponsor who is either related to them or that they are in a genuine relationship/marriage with. They must provide evidence that they are related, in some cases residing together, that their EEA sponsor is currently exercising treaty rights in United Kingdom. That they are dependent on them and not a burden on public funds. I examine all evidence submitted, ensuring all identification is valid & genuine, that sufficient security checks have been implemented on all persons, that all birth, marriage & divorce certificates are genuine and connect all parties satisfactorily, also ensuring that all documents submitted to demonstrate treaty rights and evidence they reside together are acceptable, in order to decide whether they qualify for a residence card or permanent residence. I must also check their previous immigration history in full before I make a decision based on evidence submitted. If there are doubts over the relationship it is my responsibility to investigate it further, I can arrange a marriage interview in some cases, or write to them with a marriage questionnaire in order to validate their relationship. If there are still doubts I can arrange a home visit carried out by immigration officers who will visit them to confirm their relationship is subsisting. I must show great attention detail in order to keep our borders safe.

The job I applied for was labeled 'Warehouse Operative', which ended up being factory work. So we weren't off to a thrilling start.
Personally I never really had any problems with Brook St., but I will tell you this: Three lates, and they start slashing your shifts big-time; if this starts happening, make effort to get there on time and you'll get your shifts back - do this before they completely phase you out of a job.
My position was essentially a zero-hour contract, however sometimes when I arrived home at 22:30, I'd be greeted with a text informing me about a 12 hour shift tomorrow, giving me next-to-no notice whatsoever. No-one informed me that the work was seasonal, and I eventually went from 5 day weeks to 3, and eventually 2 before I had to get something else. They often tried to force shifts upon me, but a resolute "No." usually silenced them.

Some of the Brook St. employees were nice, and as usual you had that one who had a problem with everyone; so you want to figure out which ones you like if you need anything, because these people are in charge of your shifts.

Other than that, the company I was working in was David Wood Baking Ltd., and I have done a review on them (the long one titled 'Not the best, but certainly not the worst')

TL;DR: Your employment is at their mercy. Faff around or annoy the company bulldog, and you'll start losing hours. They don't inform you whether the work is temporary and the job title may not be 100% accurate, so it's up to you to inquire.

Working at the Home Office through Brook Street is actually a nightmare ! I have recently suffered with depression and anxiety and their answer was to end my contract on a friday evening after work by leaving me an answer phone message with the bad news. A few of the agency staff (including myself) were being moved from one department to another (a common occurance). I was hitting my stats every week and was becoming a valued member of the team so I had a word with my line manager and she advised me to email the SEO to see if I could stay on team. This is what I did and the next thing I knew I didn't have a job. Everyone at the home office said the decision came from Brook Street. Brook Street said that it was because hit a sickness trigger 2 months ago !?! (I knew this but hadn't had anymore time off. Then they let slip that my name was on a list from the home office. I heard that the department I was in shouldn't have had agency A.O.'s as the work was historically only completed by E.O.'s due to its complexity.
 Also interesting to note that a few months later I was talking to my parents and they told me that a friend of theirs, a well respected doctor, is seeing a trend of mental wellbeing problems from people that have specifically lost their temporay home office contracts for no real reason. Brook Street and the Home Office should be ashamed of themselves, they have zero integrity between them. My depression and anxiety has unsurprisingly significantly increased since losing my job for no real reason.

At first they were very friendly and helpful but this is just because of their commission! 

I went on a interview arranged by them, and was planning to attend another, they have bad communication and staff don't talk to each other regarding candidates so u then end up with 5 missed calls all within a hour from different staff members who are all sitting together.

Anyway, as job seekers know you don't just use one agency, you apply for numerous jobs! I was offered a job I wanted before attending their interview. I advised them I didn't have to attend as I now have a job but thanked them kindly. That's when Lisa from the Enfield branch snapped... I felt BULLIED into attending a interview which would only be wasting not only my time but the employers as I would have had no intention to take it "well that's inconvenient, u have to go I've arranged with the company now" yes and I'm telling you I now have a job so don't pressurise me! She went on and on and promised to call me back that day after discussin with a staff member (interview was for following morning at 10) anyway I thought hey ok I'll go! So all ready up early and nearly at the destination (I then at 910am receive a voicemail saying it's cancelled!

Seriously waste of time, petrol money etc! I am seriously mad with this agency and would never recommend to anyone. Am thinking to put a official complaint in about the way I was spoken too all because I had a job.. No congratulations nothing as it's all about THEM not the candidate!!

AVOID

I joined BS nearly a year ago and I have never been short of work.  I regularly get alerts from my branch and it's just for you to get in there quick.
If you go to a client, it's about you showing them your a good worker and they will always ask for you again. So you need to also put in the work. The consultants ensure they visit clients in order for them to get an understandings of their business and this is shared with us. They try to also get long term work and again this is down to you proving yourself to the client. Believe me if they don't like you they won't have you. But on the flipside if your not comfortable with an assignment this won't go against you.  Just share your concerns and explain why. BS has supported me with this and they continue to find suitable work. Pay scales vary and if I'm not happy with the rate for some places there are times this is negotiated. No regrets joining this agency and I have been with a few. I have been very fortunate to be given work locally. The furthest I've had to travel is 40 minutes drive. Shortest 7 minutes away. So I'm well chuffed and tlits been like this for nearly a year. I have noticed some negative review's and these could be down to location/branch and staff struggling to find new clients. This does happen. 
If you are in need of regular income maybe a permanent Job is more suited and if the pay is not the best do agency on the side which I have also done. 

Whichever the case Good Luck on your journey

This is the first time I have had to use an agency for work. I applied online for a job, and within 3 minutes (literally not enough time to read anything!) of sending my CV and cover letter I recieved a phone call saying when could I come in and register.

So I went in the next day to register (filling in EVERY detail about your life over the past 5 years) and a computer test. I should have walked out at that point but I was so desperate to get back in work I just filled everything in.

The next day I got an email from one of my lecturers asking if I have put them down as a reference - yes Brook street went to get references from all the places I had worked in the past 5 years WITHOUT telling me or me having even agreed to a job!!!!!!!!

This really annoyed me and they basically hound your references which is so unprofessional. 

They then told me I had got the job I had originally applied for (without an interview) and said you need to take a DBS test (they paid for it). 

THEN after they got all my references/DBS they called and told me that the job had been pulled (?) and the only thing they could offer me was a job about 2 hours away. Obviously I declined this and I havent heard from them since. 

What a disorganised, unprofessional company. The week after the job had been pulled, the exact SAME advert was posted! I think  they post fake jobs to get as many people to register as they can (they earn commission on registrations). DON'T USE BROOK STREET!! Absolute con artists!!!!

Whilst I can imagine there are some benefits to working for a large organisation such as Manpower, such as internal roles and opportunity to move around. Sadly though, manpower seems like a distant relative of Brook Street, it’s a very weak link that you’ll see no real benefit from.

The Liverpool branch was ok to work in, due to the people. However, management micromanaged, and 12 people have left this quarter, leaving around 8. All left for similar reasons. (4 in care, 3 in Manpower, 4 in PSR, 1 in SMB) 

The reasons: 
• No real opportunity; the company hasn’t got the best reputation making sales and getting candidates difficult. 
• BS have some of the highest charge rates. 
• Low pay, High KPIs.
• High turn over (three long term staff e.g. 1.5+ years) 
• Other agencies offering more to both internal staff and candidates. 
• you’ll be self taught, self motivated and run your desk as your own business. 
• WFH is rare. 
• Management style is unique..
• Temps, Clients & Candidates have no real benefit to joining. 
• Company systems are very outdated, current system was made in the 90s. 
• HR are quick at investigating office wide issues. 

Benefits: 
• Ok opportunity to move on after a few months as lots of agencies reach out to you as they know that the staff will be leaving making job opportunities easy to find.
• Luke warm desks. 

I signed on with this agency at the beginning of Jan 2019 after getting a tip off from a friend that there was a job coming up at their company that night interest me. I went in to see them and filled out all forms and took all ID they had requested. I was put forward for the job and got an interview a few days later. I was offered the job by the Company and asked if I could start the following week. Because of the total incompetency of Brook Street staff not asking for references until 3 weeks later I didn’t actually start the job until the first week in Feb and at a lower pay rate than I had initially been told that I would get!  

The job wasn’t actually what they told me it was (they told me it was full time) and I had to leave a month later as there wasn’t enough work for me. They still owe me expenses for this position which they say they haven’t received (despite sending them twice). They then said they had got me another position and then proceeded to ask me for references again (even though they had already had these) claiming that Compliance needed them before I could start.  They just seem to make it up as they go along and make you jump through hoops to get a temp job that will last a couple of weeks.  Eventually I got so fed up with them that I told them I no longer wished to work for them owing to their total incompetence!

Top Job Titles	Average salary
Support worker 64 salaries reported	£28,632 per year
Registered manager 43 salaries reported	£48,418 per year
Registered children's manager 31 salaries reported	£49,056 per year
Deputy manager 39 salaries reported	£36,158 per year
Administrative officer 109 salaries reported	£13.42 per hour

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