Technical support occupations Work, Jobs in Marlow, Bkm (with Salaries)

Implementation Support Executive
Whistl UK Ltd —Marlow
- £27,500 - £33,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Azure
- No experience needed
Quick apply
10d
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
6d
School IT Technician – Feltham (Full Time)
Gridserve Ltd —Feltham
- £32,000 - £34,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Computer networking
Quick apply
IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
4d
Technical Support Executive
Origin —High Wycombe
- £27,000 - £29,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
12d
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
11d
System Support Administrator
Impact Food Group —Woking
- Full-time
- POS
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
IT Support Technician
4th Dimension Innovation Ltd —Egham
- £25,000 - £26,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Communication skills
Quick apply
9d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Annual leave
Quick apply
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- Full-time
- Hybrid work
- Communication skills
Quick apply
14d
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- No degree
- Travel
- Free parking
- Annual leave
Quick apply
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Team management
- Mentoring
- Annual leave
Quick apply
Associate Support Engineer
PaperCut Software —Bracknell
- Full-time
- Hybrid work
- Computer Science
- Continuous improvement
- Computer skills
Quick apply
Technology Support Group Technician
UPS —London
- Full-time
- Microsoft Outlook
- English
- SharePoint
2d
IT Support Engineer
Platned Ltd —Gerrards Cross
- From £26,000 a year
- Full-time
- Computer Science
- Maintenance
- Analysis skills
Quick apply
13d
IT Apprentice
Housing Solutions —Maidenhead
- £25,948 a year
- Full-time
- Computer literacy
- Travel
- SharePoint
- Annual leave
6d
Senior Technical Support Engineer
Water Technologies - Elga —Stokenchurch
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Travel
- Annual leave
- Employee discount
Quick apply
Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Quick apply
Engineer – HW Tech Support
264 Quantum Storage Belgium BV —Bracknell
- £25,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Spanish
- Computer Science
- English
- Employee stock purchase plan
Quick apply

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Implementation Support Executive

Whistl UK Ltd -
Marlow

Quick apply

Job details

Permanent | Full-time
£27,500 - £33,000 a year
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Jira
Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Warehouse management system
Technical support incident logging
Customer support
Customer interaction
Communication skills
Help desk

Full job description

About us

We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.

We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

About the Role

We are looking for an Implementation Support Executive to provide expert support to customers using our part and fully tracked services through WCMS. This is a varied role where you will troubleshoot issues, manage change requests, and support the setup of new services in line with service level agreements.

You will work closely with customers, internal teams, and third-party OMS/WMS systems, ensuring services run smoothly and efficiently.

The role also involves delivering system demonstrations, training sessions, and helping customers find the best ways to dispatch and manage orders.

Job Opportunity

Key Responsibilities

Manage and resolve internal and external customer queries via the ticket system within SLAs
Log and update support tickets accurately, ensuring correct categorisation
Deliver webinar demonstrations and training on Web Despatch
Manage and test change requests via Jira and the Cherwell ticket system
Set up additional Web Despatch users and configure email notifications
Support customers with issue resolution across API and manual dispatch services
Escalate technical issues to 3rd line support where required
Assist with OMS updates and new service implementations
Provide occasional support to the field implementation team

Company Benefits

Annual leave enhanced with long service.
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

Essential Skills

Skills & Experience

Strong communication skills with the ability to work with stakeholders at all levels
Excellent organisation and problem-solving skills
High attention to detail and ability to manage multiple priorities
Relevant experience in a similar role
Experience within the postal/parcel industry or fulfilment software platforms is desirable
Understanding of OMS/WMS systems within e-commerce would be advantageous.

Quick apply

Refine Your Search

technical support occupations jobs in marlow, bkm

Implementation Support Executive

Junior Support Engineer

Second Line Support

School IT Technician – Feltham (Full Time)

IT Support Assistant

Technical Support Executive

Service Desk Analyst

System Support Administrator

IT Support Technician

Technical Support Engineer

Support Technician (EMEA Helpdesk)

IT Support Technician

Technical Support Supervisor

Associate Support Engineer

Technology Support Group Technician

IT Support Engineer

IT Apprentice

Senior Technical Support Engineer

Software Support Consultant (Finance)

Engineer – HW Tech Support

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