Customer experience coordinator Work, Jobs in Pencoed, Bge (with Salaries)

Senior Resource Coordinator
Wilmington plc —Cardiff
- £32,200 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
8d
Repair Order Coordinator
Willis Lease Finance Corporation —Bridgend
- Full-time
- Remote
- Project management
- Travel
- Communication skills
Quick apply
Customer Service Co-ordinator (FULL TIME)
Scuffed Up Limited —Swansea
- £12.71 - £15.00 an hour
- Full-time
- Customer service
- Computer literacy
- Administrative experience
Quick apply
Project Coordinator - WHQS
Tai Tarian —Briton Ferry
- £34,119 a year
- Full-time
3d
Community Engagement Coordinator
Hafod —Treharris
- £31,000 a year
- Part-time
- Recruiting
- Communication skills
4d
Client Service Coordinator
Exponential-e —Bridgend
- Night shift
- Analysis skills
- Communication skills
- Analytics
- Referral programme
Quick apply
1d
Customer Data Research Co-Ordinator
Transport for Wales —Pontypridd
- Microsoft Powerpoint
- Presentation skills
- Analytics
Service & Repairs Coordinator
Kitchen Economy & Budd Electrical —Cardiff
- £24,862.50 a year
- Full-time
- CRM software
- Computer literacy
- English
Quick apply
3d
Customer Service Coordinator
Cross Accounting Service —Cardiff
- £27,500 a year
- Full-time
- QuickBooks
- In-person
- Office experience
- Free parking
Quick apply
Carers support Officer
Neath Port Talbot Carers Service —Neath
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- In-person
- Free parking
- Sick pay
Quick apply
12d
Office Coordinator
Confused.com —Cardiff
- Full-time
- Google Suite
- Administrative experience
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
11d
Full Time Veterinary Receptionist/Coordinator Finance & Client
Jacks veterinary —Swansea
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- Front desk
- Cleaning
- In-person
- Free parking
Quick apply
Distribution Coordinator (FTC)
Breedon Group plc —Treforest
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Booking Agent & Sales Coordinator
Assured Electrical Solutions —Barry
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
1d
People & Culture Coordinator (FTC)
IQE —Duffryn
- £26,000 - £28,000 a year
- Microsoft Outlook
- Administrative experience
- Recruiting
- Employee assistance programme
- Employee discount
1d
Warehouse Operations Coordinator
Alam Dingin HVAC and Facilities Services —Caerphilly
- £2,300 - £2,500 a month
- Full-time
- Team management
- Warehouse experience
- Computer skills
Quick apply
4d
Technical Services Assistant
Siderise Insulation —Maesteg
- From £25,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Data Management Coordinator
General Dynamics Land Systems UK —Pentrebach
- £34,400 - £43,000 a year
- Full-time
- Organisational skills
- SharePoint
- Communication skills
Lettings Administrator / Property Coordinator – Cardiff
Williamson & Co —Cardiff
- Part-time
- Customer service
- In-person
Quick apply
10d
Lettings Property Maintenance Coordinator
Connells Group —Cardiff
- Computer literacy
- Microsoft Office
- Communication skills
Quick apply
9d

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customer experience coordinator jobs near pencoed, bge

Senior Resource Coordinator

Wilmington plc -
Cardiff

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Job details

Permanent | Full-time | Fixed term contract
£32,200 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Private medical insurance
Employee discount

Qualifications

CRM software
NEBOSH
Resource allocation planning
Continuous improvement
Recruiting
Cross-functional collaboration

Full job description

Company Outline:

Job Role: Senior Resource Coordinator - Training

Location: Hybrid / Cardiff (3 days per week in the office)

Salary: £32,200.00 per annum

Contract Type: Permanent, Full Time

What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

Why do we want you?

Astutis, part of Wilmington Plc, is looking for a highly organised and proactive Senior Resource Coordinator to become the central hub of our training operations.

Ready to be at the heart of a fast-growing training business?

As our Senior Training Coordinator, you'll orchestrate the scheduling and resourcing of training courses across the UK and beyond, ensuring everything runs smoothly from start to finish.

Partnering with colleagues across Operations, Sales, Technical and Client Success, you'll play a vital role in delivering exceptional learner experiences and driving business success.

Please note: To complete your application, you will be redirected to Wilmington plc’s career site.

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Job purpose, tasks and responsibilities:

You will be responsible for:

Plan and schedule public training courses up to 12 months in advance, ensuring capacity aligns with learner demand and business growth objectives.
Manage tutor scheduling and resource allocation across classroom and virtual courses, matching expertise, availability and commercial requirements.
Coordinate all course logistics, including venues, examinations, travel, accommodation and international visa arrangements.
Maintain accurate scheduling, resource and course data within CRM and operational systems to ensure seamless delivery.
Monitor course performance, bookings and delegate numbers, collaborating with Sales to maximise course viability and utilisation.
Work closely with Operations, Technical and Digital Learning teams to ensure courses, content and tutor preparation are delivered on time and to the highest standards.
Support tutor recruitment, onboarding and workforce planning to meet current and future training demands.
Build strong relationships with tutors, acting as a key point of contact and supporting performance, feedback and continuous improvement.
Identify opportunities to improve planning processes, operational efficiency and service delivery while ensuring compliance with KPIs and quality standards.
Represent the Resource Planning function in cross-functional initiatives and provide support during peak operational periods as part of a shared rota.

What's the Best Thing About This Role?

No two days are the same. This is a highly visible role where you'll be at the centre of Astutis' training operation, playing a key part in delivering courses across the UK and around the world.

You'll work closely with colleagues, expert tutors and clients, building strong relationships and making a real impact on both learner experience and business success. With the opportunity to influence planning, drive continuous improvement and help support our ambitious growth plans, this is a role where your contribution will truly matter.

If you love solving problems, balancing priorities and bringing people together to make things happen, you'll thrive here.

What's the Most Challenging Thing About This Role?

Training delivery is fast-paced and constantly evolving, so you'll need to be comfortable thinking on your feet. From managing multiple schedules and deadlines to navigating last-minute changes, you'll play a crucial role in keeping everything running smoothly.

The challenge lies in staying one step ahead, balancing competing priorities and finding solutions when plans change. For someone who enjoys variety, thrives under pressure and takes pride in delivering exceptional results, it's a challenge that's both exciting and rewarding.

Essential and desirable capabilities:

To be successful in this role, you must have:

Previous experience of logistics and / or resource management environment
Solid understanding, knowledge and experience of electronic diary management and CRM systems.
Experience working in a customer-led environment, leading service excellence.

To be successful in this role, it would be great if you have:

Previous experience working in a training company.
General understanding of relevant training certifications and governing bodies including NEBOSH and IOSH.

We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment.

Before you go....:

About us

Astutis is a market leader in workplace health, safety, and environmental training, helping organisations create safer, healthier work environments. As part of Wilmington plc, we are committed to delivering high-quality courses and outstanding customer service.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.

Join us and make a real difference. Click on “APPLY” today!

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Please note that this role may remain advertised until an offer of employment has been made.

#LI-Hybrid

Apply Now

Refine Your Search

customer experience coordinator jobs in pencoed, bge

Senior Resource Coordinator

Repair Order Coordinator

Customer Service Co-ordinator (FULL TIME)

Project Coordinator - WHQS

Community Engagement Coordinator

Client Service Coordinator

Customer Data Research Co-Ordinator

Service & Repairs Coordinator

Customer Service Coordinator

Carers support Officer

Office Coordinator

Full Time Veterinary Receptionist/Coordinator Finance & Client

Distribution Coordinator (FTC)

Booking Agent & Sales Coordinator

People & Culture Coordinator (FTC)

Warehouse Operations Coordinator

Technical Services Assistant

Data Management Coordinator

Lettings Administrator / Property Coordinator – Cardiff

Lettings Property Maintenance Coordinator

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