Workforce manager Work, Jobs in Northern Ireland (with Salaries)

Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Continuous improvement
- In-person
- Training & development
Quick apply
Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
Senior Talent Acquisition Manager
LexTalento Recruitment & Advisory Ltd. —Belfast
- £29,375.40 - £96,510.18 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Health & wellbeing programme
Quick apply
3h
Senior Recruitment & Talent Manager
Salah Agency & Professional Services Ltd. —Belfast
- £27,156.69 - £67,687.40 a year
- Full-time
- Salesforce
- In-person
- Communication skills
- Health & wellbeing programme
Quick apply
3h
Strategic Account Manager
BidvestNoonan —Belfast
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
Quick apply
3d
E+ Senior Eurodesk Manager
British Council —Belfast
- £38,820 a year
- PMP
- No degree
- Budgeting
Operations Manager
Vertiv —Derry
- Engineering
- Continuous improvement
- Organisational skills
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Portadown
- Weekend availability
- English
- Master's degree
- Bachelor's degree
Major Incident Manager
Capita —Newtownabbey
- Full-time
- Continuous improvement
7h
Business Unit Manager
Citi —Belfast
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
11d
Senior Major Incident Manager
Capita —Belfast
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Stock Manager
Frasers Group —Antrim
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
13d
Home Manager
Ann's Home Care —Newtownabbey
- Full-time
- Organisational skills
- Leadership
- Communication skills
EMEA Plant Recruitment Manager
Vertiv —Derry
- Hybrid work
- Management
- Continuous improvement
- Travel
Home Manager
Easteden Ltd —Derry
- Full-time
- Recruiting
- Training & development
- Leadership
- Employee discount
- Referral programme
Quick apply
13d
HR Manager
Wilson James —Belfast
- £42,000 - £45,000 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Employee discount
Night Manager
Hoidday Inn Express Antrim —Antrim
- £28,610 a year
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Lead Sourcing Specialist
Alexander Mann Solutions —Belfast
- Full-time
- Hybrid work
- Microsoft Outlook
- Leadership
- Life insurance
6d
Analyst Manager
National Crime Agency —Belfast
- £4,379 - £57,687 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- In-person
- Annual leave
14d
Nurse Manager
QEY Recruitment —Belfast
- From £60,000 a year
- Full-time
- Nursing home
- Organisational skills
- Budgeting
Quick apply

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Contact Centre Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,300 a month

Qualifications

Resource allocation planning
Operations management
Internal department liaison
Microsoft Office Suite
Continuous improvement
Continuous improvement cycles oversight
Management reporting
Customer support
Customer interaction
Retail experience
Training & development
Leadership
Team motivation leadership
Communication skills
A Level
Rota coordination

Full job description

Job Summary

We are looking for an experienced and customer-focused Contact Centre Manager to join our growing team in Armagh. This is an exciting opportunity for someone who enjoys leading high-performing teams, improving customer service operations, and driving operational excellence. As a Contact Centre Manager, you will oversee the day-to-day management of the contact centre, support team development, and ensure exceptional customer experiences through effective leadership and continuous improvement. We offer a supportive working environment, ongoing leadership development, and excellent opportunities for career progression.

What You'll Do

Manage the daily operations of the contact centre to ensure service objectives are achieved.
Lead, coach, and support team leaders and customer service advisors.
Monitor operational performance, productivity, and customer satisfaction metrics.
Develop and implement strategies to improve service quality and operational efficiency.
Handle escalated customer enquiries and support resolution of complex issues.
Monitor workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and management updates.
Collaborate with internal departments to improve customer service processes.
Support recruitment, onboarding, training, and ongoing development of team members.
Ensure compliance with company policies, procedures, and service standards.
Promote a positive, collaborative, and high-performing workplace culture.

Requirements

Previous experience in customer service, contact centre operations, team leadership, operations management, business support, retail, hospitality, or a related role is beneficial but not essential.
Leadership or management experience is advantageous but not required.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Customer-focused mindset with the ability to motivate and develop teams.
Comfortable using Microsoft Office and standard business systems.
Ability to manage multiple priorities in a fast-paced environment.
Positive attitude and commitment to continuous improvement.
GCSEs, A-Levels, college qualifications, or equivalent are preferred but not required.

Why Work With Us

Competitive monthly salary.
Comprehensive onboarding and ongoing leadership development.
Supportive and collaborative working environment.
Opportunities for internal promotion and long-term career progression.
Stable full-time employment with a growing organisation.
Inclusive workplace that values teamwork, innovation, and exceptional customer service.

Pay: £3,800.00-£5,300.00 per month

Work Location: In person

Quick apply

Refine Your Search

workforce manager jobs in northern ireland

Contact Centre Manager

Customer Operations Manager

Senior Talent Acquisition Manager

Senior Recruitment & Talent Manager

Strategic Account Manager

E+ Senior Eurodesk Manager

Operations Manager

Delivery Partner Manager, UK/IE Delivery Partner Managers

Major Incident Manager

Business Unit Manager

Senior Major Incident Manager

Stock Manager

Home Manager

EMEA Plant Recruitment Manager

Home Manager

HR Manager

Night Manager

Lead Sourcing Specialist

Analyst Manager

Nurse Manager

I want to receive the latest job alerts for workforce manager in northern ireland

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