Complaints manager Work, Jobs in Cardiff (with Salaries)

Senior Communications Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
3d
Employee Relations Advisor
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
13d
Senior Policy Manager - Future Interconnection
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
3d
Business Case Manager
Office for National Statistics —Newport
- £56,861 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Analytics
11d
Victim Liaison Officer
HM Prison & Probation Service —Bridgend
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
12d
Governance Manager
Drive —Cardiff
- £40,571 a year
- Full-time
- Hybrid work
- Management
- Budgeting
- Annual leave
Senior Product Manager
Companies House —Cardiff
- £53,540 - £57,250 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
18h
Senior Policy Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
3d
Lead Digital Relationship Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
5d
Senior Policy Manager - Charging Specialist
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
3d
Workforce Data and Insights Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Analysis skills
- Presentation skills
- Training & development
- Annual leave
- Flexible schedule
3d
Resource and Capability Planning Specialist
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
3d
Senior Administrative Officer
HM Prison & Probation Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
5d
4049 - Communications & Partnerships Manager for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Presentation skills
12h
Deputy Manager
Ronald McDonald House —Cardiff
- £27,000 a year
- Weekend availability
- Supervising experience
- Team management
- Leadership
Quick apply
Recoveries Associate
Motonovo Finance —Cardiff
- Full-time
- Hybrid work
- Employee assistance programme
7d
Recoveries Associate
Aldermore Bank PLC —Cardiff
- Full-time
- Hybrid work
- Negotiation
7d
PMO Manager
OFGEM —Cardiff
- £38,012 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Communication skills
- Annual leave
- Flexible schedule
3d
Team Leader – Cardiff Magistrates Court
HM Courts & Tribunal Service —Cardiff
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
4d
General Manager
Giovanni's Restaurant Group —Cardiff
- £40,000 - £50,000 a year
- Weekend availability
- Hospitality
- Management
- Inventory control
- Free parking
- Store discount
Quick apply
11d

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Senior Communications Manager

OFGEM -
Cardiff

Apply Now

Job details

Permanent | Full-time
£52,397 - £62,699 a year
3 days ago

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

Internal communication strategy development
Stakeholder liaison
Presentation skills
Media and communications experience

Full job description

Details

Reference number

465738

Salary

£49,452 - £58,519

London £52,397 - £62,699 / National £49,452 - £58,519

Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Other

OFGEM Level 2b

Contract type

Permanent

Business area

OFGEM - Corporate Services - Digital, Data and Security Services (DDSS)

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Successful candidates may be based in any of our office locations Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

Job summary

Across government, effective communication and engagement is critical to our mission. Ofgem plays a vital role in the UKs energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. As Ofgem, along with the rest of government, becomes increasingly digital, the ability to translate technical complexity into clear, engaging and accessible messaging is essential.

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are delivering a broad portfolio of digital, data and AI initiatives, alongside maintaining the critical technology services on which our organisation operates every day. Communicating this work effectively, within the directorate and across the organisation is essential to driving engagement with, and confidence in, our digital services.

As a Senior Communications Manager, you will play a pivotal role in shaping how our digital, data, AI and security services are communicated across Ofgem. Acting as a bridge between technical teams and the wider organisation, you will translate complex concepts into clear, compelling narratives that inform, engage and motivate colleagues. You will work closely with senior leaders, delivery teams and central communications functions to ensure that messaging is aligned, consistent and impactful.

This is a senior, high-impact role requiring creativity, strategic thinking, strong stakeholder engagement and confident use of innovative digital engagement tools.

Job description

You will be responsible for:

Proactively developing, and delivering a comprehensive internal communications plan for DDSS, ensuring alignment with Ofgems wider corporate communications strategy.
Creating and maintaining a strategic communications calendar, incorporating business-as-usual messaging and digital change initiatives.
Designing and delivering high-quality, engaging and accessible content across a range of channels, including intranet, newsletters, digital platforms and hybrid events, staying ahead of new developments in workplace communication, and engagement tools and techniques.
Translating complex technical concepts, including digital, data and AI initiatives, into clear and compelling messages for non-technical audiences.
Providing expert advice and support to senior stakeholders, helping them communicate effectively and consistently with their audiences.
Developing targeted engagement approaches for diverse audiences, ensuring maximum reach and impact across the organisation.
Measuring and evaluating the effectiveness of communications, using qualitative and quantitative insights to continuously improve engagement strategies.
Championing inclusion, accessibility and best practice in communications, ensuring messaging reflects Ofgems values and supports a positive organisational culture.

We are looking for:

A creative, strategic, and delivery-focused communications professional who can operate effectively within a complex and technically driven environment. You will be confident working with senior stakeholders, translating complexity into clarity and delivering communications that drive engagement and behavioural change.

You may come from an internal communications, journalism or corporate communications background, but you will demonstrate:

Proven experience designing and delivering impactful internal communications plans, in complex environments, ideally linked to digital or technology services.
Strong storytelling skills, with the ability to translate technical content into clear, engaging narratives.
Experience developing communication strategies and campaigns aligned to organisational priorities.
The ability to measure and evaluate communications effectiveness, using insights to drive continuous improvement.
Confidence managing multiple priorities and working at pace across a complex stakeholder landscape.

Experience in government or public sector environments, and familiarity with digital, data or AI concepts, would be beneficial.

This is an opportunity to play a central role in enabling Ofgems digital transformation. You will help ensure that colleagues across the organisation understand, engage with and adopt new technologies and ways of working, supporting better outcomes for the organisation and the consumers it serves.

Person specification

Essential Criteria

Proven experience in designing and delivering integrated, impactful communications in a complex and changeable organisational environment. (Lead Criteria)
Proven track record in developing and delivering internal communications approaches, campaigns, and associated content. (Lead Criteria)
Proven ability to understand audience needs, behaviours, and organisational context.
Proven ability to design and implement evaluation frameworks to measure communications effectiveness and translating insights into actionable recommendations.
Proven ability or experience managing resources and timelines effectively to deliver high-quality outputs.

Desirable Criteria

Experience in a government or public service context.
Experience in a technology organisation.
Familiarity with AI Tools and Data Literacy concepts.
Experience or understanding of how to make content accessible, inclusive, and optimised for user experience.

#LI-DNI

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Working Together
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

You will also be asked to complete a technical test. Details will be included in the invitation to interview.

Benefits

Alongside your salary of £49,452, OFGEM contributes £14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Amber Shankland
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information