Client services coordinator Work, Jobs in Solihull, Wmd (with Salaries)

Care Audit Data Co-Ordinator
Dove Home Care Agency Ltd —Solihull
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
Quick apply
12d
Business Operations Assistant
CityEnds —Birmingham
- £27,000 - £29,000 a year
- Overtime
- Hybrid work
- Databases
- Bachelor's degree
- No degree
- Health & wellbeing programme
- Gym membership
Quick apply
13d
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
Client Service Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Communication skills
15h
Marketing Coordinator
Gallifordtry —Solihull
- Full-time
- Computer literacy
- Employee assistance programme
- Employee discount
Client Experience & Operations Coordinator
Sinclair Day Accountancy Services —Kempsey
- From £25,000 a year
- Full-time
- In-person
- Office experience
- Free parking
- Life insurance
Quick apply
14d
Care Coordinator - Solihull
Unique Senior Care —Solihull
- £29,520 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
5d
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
6d
Office Coordinator
Centrick —Birmingham
- £26,000 a year
- Full-time
- English
- Microsoft Office
- Front desk
- Sick pay
Quick apply
Bookings Coordinator
WORD360 Language Services —Birmingham
- £27,000 - £29,000 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Claims Coordinator
Capsticks Solicitors LLP —Birmingham
- Full-time
- Microsoft Word
- Data entry
- Phone etiquette
Quick apply
11h
Returns Coordinator
Davies —Birmingham
- Full-time
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- First Aid Certification
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Live Entertainment Operations Coordinator
Ultimate Artistes Ltd —Hinckley
- £27,000 - £32,000 a year
- Part-time
- Hybrid work
- CRM software
- Google Suite
- Bachelor's degree
- Free parking
- Flexitime
Quick apply
10d
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- Management
- Computer literacy
- Data entry
Quick apply
Triage Coordinator
caba —Rugby
- £31,907 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
6d
Export Coordinator / Warehouse Administrator
SCC —Birmingham
- £31,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Warehouse experience
- Communication skills
Facilities Coordinator
Atlas Workplace Services —Coventry
- £28,500 a year
- First Aid Certification
- Continuous improvement
- Organisational skills
Quick apply
10d
Business Administrator
MSX International —Warwick
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Pre-Works Coordinator
Kier Group —Birmingham
- £27,976 a year
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Flexible schedule
14d

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Care Audit Data Co-Ordinator

Dove Home Care Agency Ltd -
Solihull

Quick apply

Job details

Full-time
£12.71 an hour
12 days ago

Benefits

Company pension
On-site parking

Qualifications

Microsoft Word
Record keeping
Microsoft Outlook
Internal quality management system auditing
Compliance audits
Microsoft Office Suite
Quality assurance
Continuous improvement
Care Quality Commission compliance oversight
Clinical audit
Data entry
Right to Work Check
Clinical compliance monitoring
Organisational skills
Care Quality Commission standards
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight

Full job description

Job Overview

We are seeking a detail-oriented and organised Care Quality Auditor / Compliance Auditor to join our team. The successful candidate will be responsible for conducting thorough audits of client records, staff files, carer documentation, and care delivery processes to ensure compliance with CQC regulations, company policies, safeguarding procedures, GDPR requirements, and best practice standards.

This role is essential in maintaining and improving the quality of our services by identifying areas for development, ensuring accurate and compliant record keeping, and supporting care teams to deliver safe, effective, and person-centred care.

About the Role

This role is ideal for someone who is passionate about quality improvement, compliance, and maintaining high standards within health and social care.

You will play a key role in monitoring service quality, identifying risks and areas for improvement, supporting staff with documentation standards, and ensuring our care services continue to meet regulatory requirements and organisational expectations.

You will be based at the below address:

Unit 4
Olton Bridge
245 Warwick Bridge
Olton
Solihull
B92 7AH

Key Responsibilities

Conduct regular and comprehensive audits of service user care files, including care plans, risk assessments, assessments, reviews, consent forms, and supporting documentation.
Audit staff and carer files to ensure all required documentation is complete, accurate, and up to date, including:
Right to work checks
References
Training records
Supervisions and appraisals
Competency assessments
Employment documentation
Complete audits of MAR charts, medication records, daily notes, visit records, and electronic care records to ensure accuracy and compliance.
Review carers’ documentation to identify missing information, poor recording practices, inconsistencies, or areas requiring improvement.
Monitor compliance with CQC standards, safeguarding procedures, GDPR requirements, and internal policies.
Produce detailed audit reports highlighting findings, actions required, recommendations, and areas of good practice.
Track audit outcomes and follow up on action plans to ensure improvements are completed within agreed timescales.
Identify trends, recurring issues, and risks, providing feedback to management to support continuous improvement.
Support investigations into complaints, incidents, safeguarding concerns, missed visits, or quality issues through reviewing records and audit findings.
Carry out spot checks, file reviews, and quality assurance checks to monitor standards of care delivery.
Work closely with care coordinators, registered managers, and carers to improve documentation standards and compliance.
Provide guidance and support to staff regarding accurate recording, care documentation, and regulatory expectations.
Maintain accurate audit records, compliance trackers, and quality monitoring documentation.
Support preparation for CQC inspections by ensuring records and evidence are complete, organised, and inspection-ready.

Essential Requirements

Previous experience within the health and social care sector.
Strong understanding of CQC regulations, safeguarding, GDPR, and care quality standards.
Experience reviewing or auditing care documentation, client files, or staff records.
Excellent attention to detail with the ability to identify errors, gaps, and compliance concerns.
Strong organisational skills with the ability to manage multiple audits and deadlines.
Excellent written communication skills with the ability to produce clear audit reports.
Ability to handle confidential and sensitive information professionally.
Good knowledge of electronic care management systems and digital care records.
Competent using Microsoft Office, particularly Word, Excel, and Outlook.
Ability to work independently while also collaborating with wider teams.

Desirable Experience

An understanding of the health and social care sector and the standards required to deliver safe, person-centred care is desirable.
An interest in quality assurance, compliance, auditing, or improving service standards.
Experience working with documentation, records, audits, or administrative processes would be advantageous but is not essential.
Strong attention to detail, willingness to learn, and the ability to identify areas for improvement.
A proactive approach with the ability to support continuous improvement within the service.

Pay: £12.71 per hour

Benefits:

Company pension
On-site parking

Ability to commute/relocate:

Solihull B92 7AH: reliably commute or plan to relocate before starting work (required)

Experience:

Care: 1 year (required)
Data Input: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

client services coordinator jobs in solihull, wmd

Care Audit Data Co-Ordinator

Business Operations Assistant

Senior Operations Coordinator

Client Service Coordinator

Marketing Coordinator

Client Experience & Operations Coordinator

Care Coordinator - Solihull

Customer Insight Project Coordinator

Office Coordinator

Bookings Coordinator

Claims Coordinator

Returns Coordinator

Event Operations Manager

Live Entertainment Operations Coordinator

Transport Coordinator

Triage Coordinator

Export Coordinator / Warehouse Administrator

Facilities Coordinator

Business Administrator

Pre-Works Coordinator

I want to receive the latest job alerts for client services coordinator in solihull, wmd

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