Customer service manager Work, Jobs in Peterborough, Cam (with Salaries)

Customer Operations Team Leader
Smart Home Charge —Peterborough
- Up to £34,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Referral programme
Quick apply
7d
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Leadership
Quick apply
Customer Care Manager
Ashwood Homes —Spalding
- £40,000 - £55,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
2d
Senior Client Service Manager
Gallagher —Park
- £83,500 - £163,000 a year
- Remote
- Bachelor's degree
- Team management
- Mentoring
Assistant Manager
Farmfoods —Peterborough
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
5d
Head of Operational Excellence & Business Transformation
Trade Mastermind Limited —Peterborough
- £80,000 - £120,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
4d
Campaign Manager
Juniper Education —Peterborough
- £40,000 a year
- Remote
- Analysis skills
- Communication skills
- School
- Annual leave
- Sick pay
Sales Manager
Vindis Group —Peterborough
- £45,000 a year
- Customer service
- Employee assistance programme
Fleet Manager/Coordinator - Multi Franchise
Stoneacre —Peterborough
- Full-time
- Customer service
- Training & development
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Store Manager
Machine Mart —Peterborough
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Product Engagement Manager
Juniper Education —Peterborough
- £30,000 a year
- Remote
- Organisational skills
- AI
- Communication skills
- Annual leave
9d
Office Manager/Administrator
Jaydee-Brook Ltd —Peterborough
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Director of Systems & Transformation
Trade Mastermind Limited —Peterborough
- £120,000 - £150,000 a year
- Full-time
- In-person
- Free parking
Quick apply
2d
Customer Sales Manager
Care UK —Wisbech
- £40,000 a year
- Weekend availability
- Customer service
12d
Store Management opportunities - Convenience Peterborough
Morrisons —Peterborough
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
Customer Growth Account Manager (Core MIS)
Juniper Education —Peterborough
- £40,000 a year
- Hybrid work
- CRM software
- Data analysis skills
- Organisational skills
- Annual leave
10d
Property Manager
Connells Group —Peterborough
- Full-time
- Organisational skills
- Communication skills
Quick apply
7d
Sales Manager
Duckworth Motor Group —Kirton
- £80,000 - £90,000 a year
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
2d
Sales Manager
NEXT —Peterborough
- From £25,908 a year
- Weekend availability
- Customer service
- Retail management
- Employee discount
13d
General Manager
LeisureSK Limited —Stamford
- £35,500 - £35,552 a year
- Weekend availability
- Customer service
- Continuous improvement
- Organisational skills
Quick apply
4d

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Customer Operations Team Leader

Smart Home Charge -
Peterborough

Quick apply

Job details

Full-time
Up to £34,000 a year
7 days ago

Benefits

Free parking
Company pension
Company events
Referral programme
On-site parking

Qualifications

CRM software
Operations management
Microsoft Office Suite
Complaint handling
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Computer skills
Customer support
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Customer Operations Team Leader

Location: Peterborough (Office Based)
Salary: £30,000 to £34,000 (depending on experience)
Reporting to: Customer Experience Manager

About Smart Home Charge

Smart Home Charge is one of the UK’s leading home EV charger installation specialists, delivering thousands of installations every year across the UK.

As the demand for electric vehicles continues to grow, we're investing in our people, technology and processes to continue to deliver an industry-leading customer experience. We're passionate about creating a workplace where our teams can develop, take ownership and make a real impact.

We're now looking for an experienced Customer Operations Team Leader to help lead our Customer Service and Operations department and support the continued growth of our business.

The Role

This is a hands-on role responsible for the day-to-day management of our Customer Operations department.

Reporting to the Customer Experience Manager, you’ll lead a multi-skilled office team responsible for customer service, engineer planning, process administration and operational support. You’ll ensure workloads are managed effectively, service levels are maintained and the team is supported to deliver an exceptional customer experience.

This role is ideal for someone who enjoys leading people, solving problems and taking ownership of the daily operation. You’ll work closely with the Customer Experience Manager, enabling them to focus on wider operational improvements, quality, systems and business projects while you ensure the department runs smoothly each day.

Key Responsibilities

· Lead, motivate and support the Customer Operations team

· Carry out regular 1-2-1 meetings and performance reviews

· Coach and develop team members through regular feedback

· Support recruitment, onboarding and training of new employees

· Monitor attendance, holidays and wellbeing

· Foster a positive, collaborative and accountable team culture

Daily Operations

· Take ownership of the day-to-day running of the Customer Operations department

· Allocate and prioritise workloads across Customer Service, Planning and Administration

· Lead daily team meetings and operational briefings

· Monitor work queues to ensure customer enquiries and operational tasks are completed within agreed timescales

· Identify resource constraints and escalate where necessary

· Support operational decision-making throughout the day

Customer Experience

· Act as the first point of escalation for complex customer enquiries and complaints

· Support the team in delivering excellent customer communication

· Ensure customers receive timely updates throughout their installation journey

· Promote a customer-first culture across the department

Performance & Quality

Monitor departmental KPIs including:

- Customer response times

- SLA performance

- Appointment lead times

- Customer satisfaction

- Complaint trends

- Productivity

· Carry out quality spot checks and coaching sessions.

· Identify recurring issues and recommend improvements.

Continuous Improvement

· Work closely with the Customer Experience Manager to improve operational processes.

· Identify opportunities to increase efficiency and improve customer experience.

· Support implementation of new systems, technology and ways of working.

· Encourage continuous improvement across the team.

About You

You’ll be a confident people leader with experience managing customer service or operational teams in a fast-paced environment.

You’ll enjoy developing people, making decisions and ensuring the day-to-day operation runs efficiently, while always keeping the customer at the heart of what you do.

Essential

· Previous experience leading a customer service, customer operations or operations team.

· Excellent communication and interpersonal skills.

· Strong organisational and prioritisation skills.

· Experience coaching and developing employees.

· Ability to remain calm under pressure.

· Strong IT skills, including Microsoft Office.

· Experience using CRM or job management systems.

Desirable

· Experience within field service, utilities, construction or home services.

· Experience working with operational KPIs.

· Knowledge of scheduling or planning operations.

· Continuous improvement mindset.

Benefits

Competitive salary
Company pension
Ongoing learning and development
Opportunity to grow within a rapidly expanding business

Pay: Up to £34,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Referral programme

Ability to commute/relocate:

Peterborough PE3 6SR: reliably commute or plan to relocate before starting work (preferred)

Experience:

Team management: 4 years (required)
Process improvement: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in peterborough, cam

Customer Operations Team Leader

Customer Experience Manager

Customer Care Manager

Senior Client Service Manager

Assistant Manager

Head of Operational Excellence & Business Transformation

Campaign Manager

Sales Manager

Fleet Manager/Coordinator - Multi Franchise

Store Manager

Product Engagement Manager

Office Manager/Administrator

Director of Systems & Transformation

Customer Sales Manager

Store Management opportunities - Convenience Peterborough

Customer Growth Account Manager (Core MIS)

Property Manager

Sales Manager

Sales Manager

General Manager

I want to receive the latest job alerts for customer service manager in peterborough, cam

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