Technical support occupations Work, Jobs in Birmingham, Wmd (with Salaries)

2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
6d
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
7h
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Desktop Support Engineer L1
Brainotech IT solutions —Brierley Hill
- Maintenance
- Analysis skills
- Computer networking
Quick apply
7d
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Specalist
Air Products PLC —Worcester
- Weekend availability
- Hybrid work
Quick apply
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
5d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
IT Support
CTS Wholesale Ltd —Burton-On-Trent
- £26,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
- Annual leave
Quick apply
3d
2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
10d
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Junior IT Support Technician
Palletways UK Limited —Lichfield
- £26,500 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Store discount
- Health & wellbeing programme
Quick apply
IT Technician
MR MOBILE & TECH LIMITED —Nuneaton
- £41,700 a year
- Full-time
- Computer literacy
- Maintenance
- Windows
Quick apply
12d
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
10d
IT Service Desk Technician
Low Carbon Contracts Company —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
Quick apply
5d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
7d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme

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technical support occupations jobs near birmingham, wmd

2nd Line Technical Support – Infrastructure

SCC -
Birmingham

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Job details

Permanent
£30,000 - £38,000 a year

Benefits

Paid volunteer time

Qualifications

Technical troubleshooting
TCP
Incident management
Incident queue management
Analysis skills
Service restoration
Continuous improvement
IT support
Technical writing
IP networking
VMWare
Problem management
Root cause analysis
Fault diagnosis and repair
Communication skills
vSphere
Active Directory

Full job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: 2nd Line Technical Support – Infrastructure

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £30-38k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm, Monday – Friday

Interview Process: 2-stage process

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To deliver 2nd line technical support for core infrastructure systems, ensuring stability, secu-rity, and optimal performance across the organisation’s IT environment. The role involves receiving, triaging and troubleshooting incidents escalated from the Service Desk, and re-solving issues within agreed SLAs wherever possible. Escalate unresolved or complex inci-dents to 3rd line support with clear technical analysis, diagnostics and remediation actions already completed.

Key responsibilities:

Triage, prioritise and manage incidents and service requests escalated from the Service Desk.
Troubleshoot and resolve infrastructure issues across supported technologies.
Investigate incidents to identify root causes and implement fixes where appropriate.
Take ownership of incidents through to resolution or escalation.
Escalate complex issues to Technical Specialists / 3rd Line with appropriate technical documentation.
Perform routine infrastructure administration and maintenance activities.
Create and maintain technical documentation and knowledge articles.
Support infrastructure changes, upgrades and service improvement initiatives.
Work with vendors and internal teams to resolve technical issues.
Contribute to problem management and continual service improvement activities.

Skills and experience:

Strong troubleshooting and analytical skills.
Experience supporting Microsoft server and cloud technologies.
Good understanding of Active Directory, DNS, DHCP and Group Policy.
Knowledge of Microsoft 365 services including Exchange Online, Teams and Entra ID.
Working knowledge of VMware vSphere and other virtualisation platforms.
Understanding of networking fundamentals including TCP/IP, routing and firewalls.
Ability to prioritise workloads and manage competing demands.
Strong written and verbal communication skills.
Ability to work independently and take ownership of issues.
Customer-focused approach with a commitment to service excellence.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life

Apply Now

Refine Your Search

technical support occupations jobs in birmingham, wmd

2nd Line Technical Support – Infrastructure

Senior Support Analyst

1st Line Service Desk Analyst (Days)

Network Engineer Field Operative & Help Desk Support

2nd Line Engineer - Support

Desktop Support Engineer L1

3rd Line Support Engineer

Technical Support Specalist

Mobility Support Specialist

Service Desk Analyst / IT Support Help Desk Technician

Support Desk Engineer

IT Support

2nd Line Technical Support Engineer

2nd Line Support Technician

Junior IT Support Technician

IT Technician

IT Service Desk Analyst

IT Service Desk Technician

2nd Line Help/Service desk Engineer

1st / 2nd Line IT Support Analyst

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