Segment manager Work, Jobs in Manchester, Eng (with Salaries)

CRM Manager
carloans 365 —Sale
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- In-person
- Employee assistance programme
Quick apply
1d
Senior ER Advisor
Sodexo —Salford
- Full-time
- Writing skills
- Microsoft Office
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
4d
Acquisition Manager
National Residential Landlords Association —Manchester
- £42,499 - £42,500 a year
- Hybrid work
- Marketing
- Communication skills
- Annual leave
- Work from home
Quick apply
Partnerships Manager
National Westminster Bank PLC —Manchester
- £88,600 - £132,900 a year
- Full-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Communication skills
- Annual leave
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Recruiting
Quick apply
11d
CRM Manager
Valentte —Winsford
- £40,000 - £60,000 a year
- Full-time
- CRM software
- Heavy lifting
- Analysis skills
- Work from home
- Employee discount
Quick apply
4d
Sales Manager - Wholesale, Pharmacy & B2B/B2C
LPG CLINICS WHOLESALE LTD —Shepley
- £40,000 - £49,000 a year
- Full-time
- CRM software
- Business development
- Analysis skills
- Free parking
- Employee discount
Quick apply
8d
National Account Manager
Bestway Group —Manchester
- Full-time
- Presentation skills
- Mentoring
- Organisational skills
Quick apply
Senior Product Manager - Payouts
Worldpay (UK) Limited —Manchester
- Bachelor's degree
- Communication skills
Quick apply
14d
Sales Manager
SPHC —Manchester
- Weekend availability
- Hotel
- Travel
- Training & development
- Annual leave
- Employee assistance programme
Emerging Customer Success Manager
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Travel
- Flexible schedule
- Life insurance
5d
Lending Manager
LHV Bank —Manchester
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Internship
- Employee discount
Quick apply
Senior Anti-Financial Crime & Onboarding Analyst
LHV Bank —Manchester
- Hybrid work
- Internship
- Communication skills
- Banking
- Employee discount
Quick apply
12d
Mortgage Specialist Lead
National Westminster Bank PLC —Manchester
- From £28,475 a year
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Banking
- Annual leave
6d
Sales Manager
Evotym —Manchester
- Remote
- CRM software
- Business development
- Analysis skills
5d
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Employee stock purchase plan
Cluster Director of Sales-South
Troo Hospitality —Manchester
- £65,000 - £70,000 a year
- Hospitality
- Hotel
- Business development
- Employee assistance programme
- Employee discount
Quick apply
7h
National Key Accounts Manager
Rubix —Manchester
- Full-time
- Business development
- Travel
- Manufacturing
Customer Commercial Manager
Fourth —Macclesfield
- Hybrid work
- Salesforce
- Hotel
- Communication skills
- Flexible schedule
- Life insurance
5d
Facilities Concierge
BAM UK & Ireland —Manchester
- Organisational skills
- Guest services
- Communication skills
14d

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CRM Manager

carloans 365 -
Sale

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
1 day ago

Benefits

Additional leave
Company events
Employee assistance programme

Qualifications

Financial Conduct Authority guidelines
Email marketing
Marketing campaign planning
Performance reporting in digital marketing
Customer segmentation
Customer relationship management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Management reporting
Audience segmentation
Multi-channel digital marketing campaigns
Copywriting

Full job description

CRM Manager

About the Company:

carloans 365 is one of the leading car finance brokers in the UK based in Sale, Manchester. We specialise in finding finance for people who don't fit the mainstream, customers with bad credit, thin files, or a history that makes applying for finance unnerving.

Our unique approach shows in how people talk about us: 4k+ Trustpilot reviews and an Excellent rating. Every customer gets a dedicated account manager and our commitment is to lead with the best rate and make the experience of buying a car enjoyable and stress-free.

If you spot a small purple character called Miles around the place, that's our mascot, and his brief is to go the extra mile no matter the credit profile.

Enough about us, what’s the role?

We're a car finance broker with a customer base that renews on a predictable cycle. Too many customers reaching the end of their agreement start their next search from scratch, with someone else. That's an addressable revenue leak and closing it is this role's first job.

We need someone who owns the customer lifecycle, thinks strategically and builds/ships campaigns themselves with the goal of extending our customer lifecycle and improving our electronic communications/customer experience.

This is a newly created role with a clear, measurable commercial target from day one, and a large, mature customer database to work with.

Our email & SMS communications runs through an external agency partner on Customer.io and Twilio. While we have a process for managing electronic communications and the customer journey, we now want to deploy a data retention strategy which also involves our dialer.

Responsibilities:

Own the renewal/retention programme (first priority)

Take end-to-end ownership of the retention cycle: from cohort definition and trigger logic, through message design and launch, to post-campaign performance reporting and the recommendations that shape the next round
Define the trigger logic: contract month, agreement type and term, equity position, vehicle age/mileage, previous product and turn it into working segments
Design multi-step, multi-channel journeys across email and SMS, with sensible timing, suppression and hand-off rules to the sales team
Test and iterate: subject lines, send timing, channel mix, incentive framing, message sequencing

Build and run campaigns hands-on

Work/collaborate directly with our agency who run campaigns within Customer.io/Twilio
Build journeys, segments, templates and broadcasts directly
Configure and help manage SMS delivery: sender IDs, opt-out handling, delivery monitoring, cost per message.
Write and edit copy, or brief and quality-check it; own the final build and QA before anything ships

Data and segmentation

Define audiences, keep the customer record clean and make sure the right attributes are flowing into the platform
Manage suppression lists, consent status, deduplication and data hygiene.
Improve how we capture marketable data and consent at the point of application, so the database we're working with gets better over time rather than just older
Build and supply targeting and suppression lists to paid media: keeping existing customers out of acquisition spend and using retention cohorts as lookalike seeds.
Spot and flag gaps in the data we'd need to make retention work better

Compliance

Make sure every campaign meets FCA expectations (Consumer Duty, CONC, financial promotions) and gets appropriate sign-off before release
Hold a high bar on vulnerability. Much of our customer base is near-prime or credit-impaired, so any message encouraging a customer into a new agreement has to be demonstrably in their interest, not just ours
Own marketing consent under UK GDPR and PECR: particularly for SMS, where the rules are tighter and the reputational cost of getting it wrong is high
Keep clear audit trails of what was sent, to whom and on what consent basis

Reporting and strategy

Report weekly and monthly to the Head of Marketing on programme performance and pipeline contribution
Build a reporting view that ties campaign activity to actual applications and completed deals, not just opens and clicks
Contribute to the wider eCRM roadmap and work alongside our agency partner on visualising data

What we're looking for:

Essential

3-5+ years running email and SMS campaigns in a marketing automation platform
Genuinely hands-on: you build the journey yourself
Comfortable with data: segmentation logic, spreadsheets, understanding a customer record; SQL is a real advantage.
Track record of retention, renewal, reactivation or lifecycle work with a commercial number attached to it
Understands consent, opt-outs and deliverability and treats them as part of the job rather than someone else's problem.
Can write clean, clear copy and knows what makes a message get read

Desirable

Experience in a regulated environment: motor finance, lending, insurance, utilities or similar
Experience working within lead generation journeys and working directly with a large sales tea
Familiarity with SMS gateways
Familiarity with email and communication workflows/tools
Experience working with or managing an external agency

What success looks like

By 30 days: you understand our data and our customer lifecycle, you are building/managing campaigns that improve our customer journey and you've mapped where the current process for data retention has gaps
By 90 days: the retention journey is live, with a test framework in place and reporting that shows what it's generating
By 6 months: retention is a reliable, measurable channel; you're contributing to the wider eCRM roadmap and shaping where the programme goes next.

Details:

Base salary £40,000 - £50,000 DOE
Working pattern: Mon-Fri: 9am - 6pm
Location: This is a hybrid role based around our office in Sale, Manchester (2 days remote, 3 in office)
20 days holiday + 8 bank holidays + 1 additional day off for your birthday

Benefits:

A senior, high-impact role with real ownership and influence
Exceptional support and collaboration with a growing leadership team
A fast-growing business with long-term progression opportunities
Additional leave (Birthday off)
Company events and regular social activities
Employee Assistance Programme

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Ability to commute/relocate:

Sale, Greater Manchester: reliably commute or plan to relocate before starting work (required)

Experience:

CRM management: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Sale

Quick apply

Refine Your Search

segment manager jobs in manchester, eng

CRM Manager

Senior ER Advisor

Acquisition Manager

Partnerships Manager

Helpdesk Team Leader

CRM Manager

Sales Manager - Wholesale, Pharmacy & B2B/B2C

National Account Manager

Senior Product Manager - Payouts

Sales Manager

Emerging Customer Success Manager

Lending Manager

Senior Anti-Financial Crime & Onboarding Analyst

Mortgage Specialist Lead

Sales Manager

Service Centre Team Manager

Cluster Director of Sales-South

National Key Accounts Manager

Customer Commercial Manager

Facilities Concierge

I want to receive the latest job alerts for segment manager in manchester, eng

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