Ticket manager Work, Jobs in Gloucester, Gls (with Salaries)

Customer Service Advisor
Gloucester Quays —Gloucester
- £13.45 an hour
- Part-time
- Microsoft Word
- Customer service
- Continuous improvement
- Employee discount
Quick apply
6d
Operational Support Grade - HMP Leyhill (Prison Support Role)
Ministry of Justice —Gloucester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Duty Manager
Christmas Ice Rinks Ltd —Gloucester
- £13 an hour
- Temporary
- Customer service
- In-person
- Guest services
- Free parking
- Employee discount
Quick apply
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Team management
- SharePoint
- Training & development
- Work from home
- Employee assistance programme
Quick apply
Events Assistant (Guildhall)
Gloucestershire County Council —Gloucester
- £25,989 - £26,824 a year
- Weekend availability
- English
- Annual leave
- Employee assistance programme
1d
Operational Support Grade - HMP Eastwood Park (Prison Support Role)
Ministry of Justice —Edge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Duty Manager - Part Time - Oxstalls Sports Park
Freedom Leisure —Gloucester
- Up to £21,273 a year
- Part-time
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
1d
Customer Experience and Digital Assistant - 4 months FTC
Tarren Production Ltd —Cheltenham
- £25,500 a year
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
Quick apply
2d
Team Leader - Democratic & Electoral Services (Maternity Cover)
Gloucestershire County Council —Gloucester
- £41,771 - £46,142 a year
- English
- Team management
- IT
- Annual leave
- Employee assistance programme
Energy Planning Manager
Gloucestershire County Council —Gloucester
- £59,329 - £68,483 a year
- English
- Annual leave
- Employee assistance programme
9d
Senior Internal Auditor
Secret Intelligence Service —Cheltenham
- £60,998 - £62,895 a year
- Part-time
- Travel
- In-person
- Annual leave
- Work from home
Account Manager
Rapid Retail Ltd —Pershore
- £34,000 - £36,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
Senior Programme Manager
QinetiQ —Malvern
- £85,000 - £100,000 a year
- Full-time
- Business development
- Analysis skills
- Conflict management
- Employee discount
Kia Brand Manager
Wessex Garages —Gloucester
- Customer service
- Team management
- Annual leave
Partnership Fitness Manager - Full Time - Gloucester
Freedom Leisure —Gloucester
- Up to £28,493 a year
- Full-time
- Sales
- First Aid Certification
- Team management
- Annual leave
- Employee assistance programme
Quick apply
7d
Ice and site Maintenance
Christmas Ice Rinks Ltd —Gloucester
- £10.00 - £12.77 an hour
- Temporary
- Customer service
- Maintenance
- In-person
- Free parking
- Employee discount
Quick apply
Senior Internal Auditor
GCHQ —Cheltenham
- £60,998 - £62,895 a year
- Travel
- In-person
- Annual leave
- Work from home
Project Manager
QinetiQ —Malvern
- £48,600 - £54,000 a year
- Full-time
- Communication skills
- Employee discount
Store Manager - Cheltenham
DERTOUR UK —Cheltenham
- £35,643 a year
- Weekend availability
- Organisational skills
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Senior Project Manager - Estates
QinetiQ —Malvern
- Full-time
- Management
- Mentoring
- Contracts
- Employee discount

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Customer Service Advisor

Gloucester Quays -
Gloucester

Quick apply

Job details

Part-time
£13.45 an hour
6 days ago

Benefits

Company pension
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Customer service
GCSE
Complaint handling
Continuous improvement
Front desk
Customer interaction
Cash handling

Full job description

Purpose

Provide proactive, professional, timely, efficient and friendly service to all external and internal customers of the centre, ensuring relevant information is given and all queries are followed through to the customer’s satisfaction to enhance the customer experience.

Key Accountabilities

Meet and greet internal and external customers in centre in line with the Gloucester Quays Customer Service Standards resolving queries/complaints in a professional and friendly manner, and proactively offer information to add the greatest value possible to the customer experience
Assist in Centre Events supporting elements such as selling tickets for chargeable activities, manning areas or helping with family activities but it is crucial applicants are very friendly and enthusiastic
Adhere to the centre and Customer Services Training manuals, highlighting any areas for improvement to the Customer Services Manager, to contribute to continuously improving the service function within the centre
Ensure the Customer Services Desk and centre is always clean, tidy, well-organised and well-stocked with relevant and up to date information to ensure that Gloucester Quays is positively promoted at all times.
Record, coordinate and report relevant information including lost property and car park top up cards, efficiently balancing gift card sales and other transactions so that managers, customers and tenants have accurate information
Provide a comprehensive support service to the Office Assistant/Reception when necessary, including updating contact information, coordinating telephone calls, and maintaining a voicemail service to ensure that external clients are dealt with quickly and effectively
Highlight potential customer issues and innovative customer service suggestions to the management team to improve customer service
Loaning of wheelchairs/mobility scooters to disabled customers ensuring a relevant item is collected from the customer as a deposit and checking the vehicle for any damage on return
Hiring out of children’s Turbo Tots to customers ensuring the correct charges are made and collected for the period of time the Turbo Tot is used, checking for any damage on return and keeping clean
Handle customer complaints, monitoring and respo9ndiong to all methods of feedback, providing appropriate solutions and alternatives within the agreed time limits; follow up to ensure resolution
Contribute to overall sales targets by proactively anticipating the customer’s needs and increasing customer satisfaction
Cashing up the till daily ensuring compliance with operational procedures, keeping accurate records and correct balance each day, reporting any irregularities to the management team
Assisting with coach parties including a Meet and Greet service
Administrative tasks for the Facilities Manager
Other duties as required by the Customer Services Manager

Competencies

1. Customer Focus

2. Communication

3. Problem Solving

4. Initiative

5. Flexible and Adaptable

6. Attention to Detail

7. Team Work

Knowledge and Skills

· GCSE standard or equivalent

· Experience in a customer service role

· IT skills – Word, Excel and Outlook

Job Type: Part-time

Pay: £13.45 per hour

Benefits:

Company events
Company pension
Employee discount
Enhanced maternity leave
Paid volunteer time

Ability to commute/relocate:

Gloucester, Gloucestershire: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

ticket manager jobs in gloucester, gls

Customer Service Advisor

Operational Support Grade - HMP Leyhill (Prison Support Role)

Duty Manager

1st Line Team Leader

Events Assistant (Guildhall)

Operational Support Grade - HMP Eastwood Park (Prison Support Role)

Duty Manager - Part Time - Oxstalls Sports Park

Customer Experience and Digital Assistant - 4 months FTC

Team Leader - Democratic & Electoral Services (Maternity Cover)

Energy Planning Manager

Senior Internal Auditor

Account Manager

Senior Programme Manager

Kia Brand Manager

Partnership Fitness Manager - Full Time - Gloucester

Ice and site Maintenance

Senior Internal Auditor

Project Manager

Store Manager - Cheltenham

Senior Project Manager - Estates

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