Technical support Work, Jobs in West Berkshire, Brk (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
4d
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- Full-time
- Hybrid work
- Communication skills
Quick apply
12d
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Azure
- No experience needed
Quick apply
8d
IT Support Engineer
Unit 52, Shrivenham 100 Business Park —Watchfield
- £30,000 - £35,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
2d
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- No degree
- Travel
- Free parking
- Annual leave
Quick apply
Service Desk Support Analyst
Basingstoke and Deane Borough Council —Basingstoke
- £34,367 - £36,980 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Quick apply
Technical Customer Support Advisor - F'real
Rich Products Corporation —Andover
- Bakery
- Annual leave
3d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Associate Support Engineer
PaperCut Software —Bracknell
- Full-time
- Hybrid work
- Computer Science
- Continuous improvement
- Computer skills
Quick apply
Technical Support Engineer
Aspen Technology —Reading
- Engineering
- English
- Master's degree
Technical Support Executive
Origin —High Wycombe
- £27,000 - £29,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
11d
Customer Support Specialist (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme
ICT Technician
Wallingford School —Wallingford
- £25,583 - £26,403 a year
- Full-time
- School
Engineer – HW Tech Support
264 Quantum Storage Belgium BV —Bracknell
- £25,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Spanish
- Computer Science
- English
- Employee stock purchase plan
Quick apply
IT Administrator
The Brain Tumour Charity —Fleet
- £29,000 a year
- Full-time
- Hybrid work
- Communication skills
5d
IT Technician
The Sixth Form College Farnborough —Farnborough
- £30,338 - £37,721 a year
- Full-time
- IT
11d
Desktop Support Technician Apprentice
Serco Plc —Swindon
- £24,809.56 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Employee assistance programme
10d
Senior Support Analyst
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Analysis skills
- University
- Continuous improvement
- Annual leave
8d

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
4 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in west berkshire, brk

Second Line Support

Support Technician (EMEA Helpdesk)

Junior Support Engineer

IT Support Engineer

IT Support Technician

Service Desk Support Analyst

Software Support Consultant (Finance)

Technical Customer Support Advisor - F'real

Data Center Technician , Operations, IT, & Support Engineering

Associate Support Engineer

Technical Support Engineer

Technical Support Executive

Customer Support Specialist (DataCosmos)

Second Line Support

ICT Technician

Engineer – HW Tech Support

IT Administrator

IT Technician

Desktop Support Technician Apprentice

Senior Support Analyst

I want to receive the latest job alerts for technical support in west berkshire, brk

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