Senior software Work, Jobs in Oadby, Lec (with Salaries)

Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Free parking
Quick apply
Senior Software Engineer (Angular)
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- Agile
- AI
- Employee discount
- Referral programme
Product Manager - Open Banking/VRP
Pay and Shop Ltd —Leicester
- From £250,000 a year
- Computer Science
- Writing skills
- Analysis skills
Quick apply
12d
Technology Business Analyst
Complii —Northampton
- Full-time
- Remote
- Agile
Quick apply
Senior Full Stack Engineer - Search
Blue Light Card —Leicester
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Free parking
- Annual leave
5d
Senior Software Engineer - FTC
Public Library of Science —Nottingham
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
Semi-Senior/Senior Accountant
Pattinsons Business Services Ltd —Nuneaton
- £27,000 - £32,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
6d
Business systems analyst
TESTQ Technologies —Leicester
- £33,400 - £45,000 a year
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
Quick apply
7d
Software Engineer II
Cadence Design Systems —Nottingham
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Employee stock purchase plan
- Life insurance
13d
Senior Design Engineer
M Group —Nottingham
- Continuous improvement
- Annual leave
- Employee assistance programme
Applied AI Engineer (.NET/C#)
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Master's degree
- Software development
- In-person
Quick apply
Senior Software Developer
Prophet Software —Coventry
- ERP systems
- C++
Senior DevOps Engineer
NEXT —Leicester
- £66,600 - £73,800 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Director, RevTech and GTM Systems
Ideagen —Nottingham
- Salesforce
- AI
Warehouse Solution Design Engineer
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Communication skills
- Annual leave
- Employee discount
Senior Software Engineer
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- C++
- Mentoring
Senior Technical Production Manager
On Event Production Co —Castle Donington
- Overtime
- Business development
- Communication skills
Senior Information Manager
Gleeds —Nottingham
- Business development
- Team management
- Mentoring
- Employee assistance programme
IT Support Technician Apprentice
3RS IT Solutions —Kettering
- £20,000 - £25,000 a year
- In-person
- Communication skills
Quick apply
4d
Project Engineer - Control Systems
Zenovo —Leicester
- Full-time
- Hybrid work
- Schematics
- CAD
- Engineering
Quick apply

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Service Desk Coordinator

Mark1 IT Solutions Ltd -
Melton Mowbray

Quick apply

Job details

Permanent | Full-time
£30,000 - £32,500 a year

Benefits

Free parking
Additional leave
Discounted or free food
Company pension
Company events
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Client engagement
Incident queue management
Ticket management
Continuous improvement
Customer support
Root cause analysis
Communication skills

Full job description

Help us build a brilliant Service Desk

We’re looking for someone who loves bringing order to chaos.

Someone who can look at a busy Service Desk, quickly understand what matters most, keep tickets moving, keep clients informed and help engineers stay focused.

This is not a role for someone who wants to sit quietly in the background.

You’ll be right at the centre of the Service Desk, helping shape how work flows, how clients experience our support and how the team performs day to day.

You’ll also be hands on, helping with first line support and getting stuck into the technical work where needed.

At Mark1 IT, we are continually improving how we operate and how we deliver support to our clients. This role is a real opportunity to make an impact, bring ideas, improve processes and become a key part of how the Service Desk evolves.

This role could suit an experienced Service Desk Analyst looking to step into coordination and operational responsibility, or an existing coordinator who wants greater ownership and influence.

What you’ll be doing

Keeping the Service Desk moving

You’ll be the person who brings structure, pace and clarity to the day.

You’ll:

Keep the ticket queue organised and under control
Make sure priorities are clear and work is allocated properly
Spot SLA risks before they become problems
Keep aged and stalled tickets moving
Balance workloads across the team
Coordinate site visits, incidents and daily priorities
Make sure handovers are clear and nothing gets lost

Helping clients feel looked after

Great IT support is not just about fixing things. It is also about communication, confidence and trust.

You’ll:

Keep clients updated clearly and professionally
Manage expectations properly
Make sure there are no unnecessary surprises
Coordinate escalations calmly
Help clients feel that their issue is owned and under control

Getting hands on with support

This is not a coordination only role.

You’ll also:

Resolve appropriate first line tickets
Support users remotely
Troubleshoot common Microsoft 365, hardware, software and connectivity issues
Complete routine user, access and device tasks
Record clear notes and useful troubleshooting
Escalate more complex issues with the right information

Making things better

We do not want someone who simply keeps the current process running.

We want someone who notices what could work better and helps improve it.

You’ll:

Improve Service Desk processes and workflows
Help maintain technical SOPs and knowledge articles
Identify recurring issues
Support root cause actions
Improve reporting and visibility
Look for smarter ways of working, including automation

What kind of person will do well here?

You will probably enjoy this role if you are:

Naturally organised
Calm under pressure
Comfortable taking ownership
Confident speaking with clients
Confident addressing issues and driving improvement
Able to balance people, priorities and technical work
Curious about how things can be improved
Someone who likes making a visible difference

You do not need to be the most senior engineer in the room.

You do need good judgement, strong communication skills and the confidence to keep work moving.

Experience in an MSP or IT Service Desk would be ideal. Experience with HaloPSA, Microsoft 365, NinjaOne, networking or VoIP would be useful, but attitude, ownership and the ability to bring structure matter just as much.

Why join Mark1 IT?

You'll work directly with the leadership team, have a genuine say in how we operate, and see the impact of your ideas quickly. This isn't a role where suggestions disappear into a committee. If something can be improved, you'll have the opportunity to help make it happen.

Interested?

If you’re the kind of person who loves bringing order to chaos, keeping people moving and making sure clients feel genuinely looked after, we’d love to hear from you. Apply through Indeed and tell us why you think you’d be a great fit for Mark1 IT.

Pay: £30,000.00-£32,500.00 per year

Benefits:

Additional leave
Company events
Company pension
Discounted or free food
Free parking
On-site parking

Application question(s):

Are you able to reliably commute to our Melton Mowbray office within approximately 50 minutes each way?

Experience:

IT Service Desk, IT Support or MSP: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior software jobs in oadby, lec

Service Desk Coordinator

Senior Software Engineer (Angular)

Product Manager - Open Banking/VRP

Technology Business Analyst

Senior Full Stack Engineer - Search

Senior Software Engineer - FTC

Semi-Senior/Senior Accountant

Business systems analyst

Software Engineer II

Senior Design Engineer

Applied AI Engineer (.NET/C#)

Senior Software Developer

Senior DevOps Engineer

Director, RevTech and GTM Systems

Warehouse Solution Design Engineer

Senior Software Engineer

Senior Technical Production Manager

Senior Information Manager

IT Support Technician Apprentice

Project Engineer - Control Systems

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