It support Work, Jobs in Shirehampton, Bst (with Salaries)

Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Service Delivery Coordinator
ELA Comectronica Sarri Ltd. —Bristol
- £2,500 - £3,500 a month
- Full-time
- CRM software
- Communication skills
- Time management
- Health & wellbeing programme
- Flexitime
Quick apply
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Word
- CRM software
- Continuous improvement
UKRN Technical Systems Support Officer
University of Bristol —Bristol
- £39,906 - £44,746 a year
- Part-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Software development
Microsoft Support Engineer
Pax8 Global —Bristol
- Up to £40,000 a year
- Full-time
- Hybrid work
- SharePoint
IT Support Team Leader
Redkite Solicitors —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Continuous improvement
- Travel
- Annual leave
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Continuous improvement
- Travel
- Mentoring
- Referral programme
Quick apply
First Line Support and Sales
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- Windows
- Computer skills
- Communication skills
Quick apply
Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Supervising experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
13d
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
Technical Support Consultant
Zellis —Bristol
- Hybrid work
- Annual leave
Digital Learning Specialist
Burges Salmon —Bristol
- Hybrid work
- Microsoft Office
- Training & development
- Communication skills
IT Field Engineer - West England
T-Tech —Bristol
- Full-time
- Hybrid work
- Communication skills
Quick apply
Systems Administrator - Spacecraft Control Centre
AIRBUS Defence and Space Limited —Chippenham
- Full-time
- Hybrid work
- Maintenance
- Free parking
- Employee assistance programme
Digital Adoption Advisor
Veale Wasbrough Vizards —Bristol
- Continuous improvement
- Organisational skills
- Training & development
Service Desk Engineer
Babcock International —Bristol
- £28,300 - £35,400 a year
- Full-time
- Databases
- Analysis skills
- Annual leave
- Employee assistance programme
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
Application Support Analyst
Equisoft —Bath
- £27,000 a year
- Full-time
- Hybrid work
- Life insurance
ICT Network Engineer
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Technical Support Officer
North Somerset Council —Weston-super-Mare
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Communication skills
- Annual leave
11d

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it support jobs near shirehampton, bst

Service Desk Team Leader

IVC -
Bristol

Apply Now

Job details

£40,000 - £55,000 a year

Benefits

Cycle to work scheme
Employee discount

Qualifications

TCP
IT team management
IT service management
LAN
Continuous improvement
Recruiting
SharePoint
IP networking
Professional development mentoring
Training & development
Information technology team management
Team motivation leadership
Help desk

Full job description

About Us

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business.

Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern Pet owners have come to expect.

We're looking for a Service Desk Team Leader to lead a team of Service Desk Engineers, ensuring excellent IT support across our UK & Ireland practices and central teams. You'll play a key role in driving service excellence, developing people, and improving processes within a fast-paced technology environment.

What You'll Be Doing

Leading, coaching and developing a team of Service Desk Engineers and Senior Engineers
Managing day-to-day Service Desk operations, workloads and resource planning
Ensuring service levels, processes and quality standards are consistently met
Handling escalated incidents and driving issues through to resolution
Monitoring ticket quality, compliance and performance metrics
Supporting recruitment, onboarding, performance reviews and career development
Working closely with IT teams, third-party suppliers and project teams to ensure smooth delivery of change
Contributing to the ongoing improvement of Service Desk processes, policies and customer experience
Providing hands-on support during peak periods when required

What We're Looking For

Essential Experience

Previous experience leading or managing an IT Service Desk team
Proven success developing and motivating technical support professionals
Strong understanding of ITIL Service Management principles
Experience managing escalations and complex technical issues
Background in Service Desk process improvement and operational excellence
Experience within a contact centre, service desk or technical support environment

Technical Knowledge

You'll have solid 2nd Line support experience across areas such as:

Microsoft Windows environments (365 & Sharepoint)
Networking technologies (TCP/IP, DNS, DHCP, LAN/WAN, VPN)
Remote support tools
Cloud technologies (Azure AD, AWS, SaaS)
VoIP and telephony solutions

About You

You are:

A people-focused leader who enjoys coaching and developing others
Customer-centric with a passion for delivering outstanding service
Calm under pressure and comfortable managing competing priorities
An excellent communicator, able to build relationships across all levels of the business
Organised, proactive and detail-oriented
A strong problem solver who thrives in a fast-moving environment
Committed to continuous improvement and service excellence

Why Join IVC Evidensia?

At IVC Evidensia, careers are built without limits. We invest in our people through learning, development, wellbeing and career progression opportunities, empowering our teams to make a real impact while supporting veterinary professionals who deliver exceptional care every day.

Ready to lead a high-performing Service Desk team and help shape the future of IT support across a growing international organisation? We'd love to hear from you.

What’s in it for you?

At IVC Evidensia, we’re committed to supporting your development and wellbeing.

When you join us, you’ll benefit from:

A role with real business impact supporting teams across the organisation

Clear career pathways with progression opportunities within Central Functions and beyond

Ongoing learning and development supported by tailored programmes and resources

A collaborative, values-led culture focused on care, innovation, and continuous improvement

Flexible working with a remote first working policy

Benefits

Healthcare Cash Plan

Cycle to Work scheme

Green Cars salary sacrifice scheme

Voluntary benefits: choose from a range of benefits to suit you

Discounted staff pet care

Access to discounts/cashback with hundreds of participating retailers

Diversity, Equality, Inclusion and Belonging

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

it support jobs in shirehampton, bst

Service Desk Team Leader

Service Delivery Coordinator

IT Applications Support Technician

UKRN Technical Systems Support Officer

Microsoft Support Engineer

IT Support Team Leader

2nd Line IT Support Engineer

First Line Support and Sales

Senior Customer Service Representative - FM Helpdesk

Customer Support Advisor

Technical Support Consultant

Digital Learning Specialist

IT Field Engineer - West England

Systems Administrator - Spacecraft Control Centre

Digital Adoption Advisor

Service Desk Engineer

Senior Service Desk Analyst

Application Support Analyst

ICT Network Engineer

Technical Support Officer

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