Technical support Work, Jobs in Harrogate, Nyk (with Salaries)

Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
3d
MIS Support Officer
North Yorkshire Council —Northallerton
- £34,434 - £38,200 a year
- Full-time
- Hybrid work
- School
- Flexitime
- Employee discount
5d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Technical Systems Administrator
TPP —Leeds
- £45,000 a year
- Maintenance
- Windows
- Continuous improvement
Desktop Support Engineer - Executive Support
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Travel
- Computer networking
- Time management
- Employee discount
7d
NYES Digital IT Officer
North Yorkshire Council —Northallerton
- £27,254 - £34,434 a year
- Full-time
- Google Suite
- Employee discount
6d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
10d
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
ICT Support Officer - West Yorkshire Pension Fund
City of Bradford Metropolitan District Council —Bradford
- £26,403 - £33,699 a year
7d
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
Tech Support
CCTVdirect —Leeds
- Computer networking
- Communication skills
Customer Support Technician
BigChange —Leeds
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
5d
Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Computer networking
- Communication skills
- Free parking
2nd Line IT Support Technician
Humnize —Ilkley
- £30,000 - £35,000 a year
- Continuous improvement
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Engineering
- English
- Master's degree
Quick apply
Customer Technical Support Manager
Refresco —Pontefract
- Continuous improvement
- Manufacturing
Quick apply
7d
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Leeds
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply

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Service Desk Analyst

Card Factory -
Wakefield

Apply Now

Job details

Permanent
£29,000 - £31,000 a year
3 days ago

Qualifications

Stakeholder liaison
Incident queue management
IT service management
User account provisioning
Ticket management
ERP software
Case record updates
Microsoft Office Suite
User account management
Technical support incident logging
POS
Customer support
IT incident logging
Retail experience
Application support
Incident log maintenance
Communication skills

Full job description

About The Role

Are you passionate about tech and love helping people? Do you thrive in a fast‑paced environment where no two days are the same? If so, we’ve got an exciting opportunity for you to join our team as an IT Service Desk Analyst.

Based on site at our Support Centre in Wakefield, this isn’t just another IT role – it’s a chance to be part of a team that’s shaping the future of cardfactory. We’re on a transformation journey, and our IT Department is right at the heart of it. This is your chance to make a real impact, develop your skills, and be part of something big.

With great progression opportunities and the chance to get involved in a variety of technologies, you’ll be supported to grow throughout our new five‑year strategy.

This role also includes participation in an on‑call rota, providing out‑of‑hours support as required.

If you’re motivated, love working with people, and want to be part of a supportive team, we’d love to hear from you.

What you’ll be doing:
You’ll be the first point of contact for colleagues and suppliers whenever they need IT support, whether that’s over the phone, by email, or in person. Every query you receive will be logged accurately in our IT Service Management tool (Halo), so nothing gets missed.

Your role will involve supporting a wide range of technology, from end-user devices and printers to MS Office and core business applications like POS and ERP. You’ll work closely with other IT teams to make sure issues are resolved within agreed SLAs, and when something needs extra attention, you’ll escalate it to the right team or third-party partner.

Keeping users updated is key, so you’ll provide clear progress updates on their requests and incidents. You’ll also take ownership of each case from start to finish, ensuring every action is recorded and nothing falls through the cracks.

Beyond day-to-day fixes, you’ll look for patterns and trends, helping us prevent repeat issues and improve our service. You’ll manage user accounts and access, liaise with external support partners, and contribute to our knowledge base so the whole team benefits from shared expertise.

What we’re looking for:

Experience working on an IT Service Desk, ideally in a retail environment.
Strong technical knowledge across MS Office, POS systems, networking basics, and Active Directory.
A good understanding of ITIL best practices and how they apply day-to-day.
Excellent communication and problem-solving skills, with a positive, can-do attitude.
Flexibility to work outside core hours when needed.

Apply Now

Refine Your Search

technical support jobs in harrogate, nyk

Service Desk Analyst

MIS Support Officer

Service Desk Analyst

Technical Systems Administrator

Desktop Support Engineer - Executive Support

NYES Digital IT Officer

Service Desk Analyst - Tier I

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

IT Field Engineer

ICT Support Officer - West Yorkshire Pension Fund

IT Desktop Support

Service Desk Analyst

1st/2nd Line IT Support - £27,000-£34,000

Tech Support

Customer Support Technician

Service Desk Analyst (European Language Speaker)

2nd Line IT Support Technician

Level 3 Support Analyst - AI Specialist

Customer Technical Support Manager

Service Desk Analyst - Shared Services

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