Complaints manager Work, Jobs in Torquay, Dev (with Salaries)

Visitor Services Officer
Forestry Commission —Exeter
- £26,959 a year
- Full-time
- Presentation skills
12d
Customer Service Representative
U-Drive —Exeter
- £30,708 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Closing Specialist
Crowdcube —Exeter
- Up to £35,000 a year
- Hybrid work
- Spanish
- English
- Continuous improvement
Metered Consumption & Leakage Case Manager
South West Water —Exeter
- £28,226 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
8d
TPS Sales Manager
Marshall Motor Group —Exeter
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Quick apply
STILL UK Senior Manager Key Accounts
KION Group AG —Exeter
- Full-time
- CRM software
- Business development
- Continuous improvement
Customer Liaison Officer
Durateam Environmental —Exeter
- £16.34 an hour
- Full-time
- Organisational skills
- Communication skills
Quick apply
Programme Facilitator - Exeter (South West)
HM Prison & Probation Service —Exeter
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
Showroom Manager
Mandarin Stone —Exeter
- Computer literacy
- Maths
- Team management
- Annual leave
- Employee assistance programme
10d
Account Manager - Boots, Exeter
Revlon Corporate —Exeter
- Weekend availability
- Customer service
- Communication skills
- Employee discount
Assistant Manager
KwikFit —Exmouth
- £30,691.80 a year
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
11h
Picker
Booker Group —Exeter
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
Fish and Chips Manager
Greendale Farm Shop —Exeter
- From £15 an hour
- Weekend availability
- Hospitality
- Inventory control
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
Bar Manager/Assistant Manager
P&N Hospitality —Exeter
- £13.00 - £20.10 an hour
- Part-time
- Hospitality
- Bar
- Supervising experience
- Employee discount
Quick apply
8d
Front of House Manager- Independant Restaurant & Brewery
Beer Factory and Kitchen @Hanlons Brewery —Exeter
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Inventory control
- Sales
- Free parking
- Store discount
Quick apply
12h
Quality Assurance Associate
Mondelēz International —Crediton
- Temporary
- Microsoft Office
- Project management
Weekend Supervisor
Start Point Spearfishing —South Brent
- From £16 an hour
- Part-time
- Customer service
- Administrative experience
- Supervising experience
- Free parking
- Paid training
Quick apply
Shift Leader Care Worker
Diamond Care 2000 Ltd —Crediton
- £13.30 an hour
- Weekend availability
- Medication administration
- Team management
- Conflict management
- Annual leave
Quick apply
6d
Restaurant Manager – Ottery St Mary
Otter Garden Centres —Ottery Saint Mary
- Full-time
- Hospitality
- Inventory control
- Supervising experience
- Free parking
- Employee discount

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Visitor Services Officer

Forestry Commission -
Exeter

Apply Now

Job details

Permanent | Full-time
£26,959 a year
12 days ago

Benefits

Company pension

Qualifications

Venue and attractions experience
Minor repairs
Driving Licence
GCSE
Microsoft Office Suite
Presentation skills

Full job description

Details

Reference number

473514

Salary

£26,959

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Pay Band 6B

Contract type

Permanent

Business area

FC - Forestry England

Type of role

Environment and Sustainability
Operational Delivery

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Dunchideock, South West England, EX6 7XR

About the job

Job summary

As Visitor Support Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service they leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry Englands work including events, membership, legacy giving and volunteering.

Job description

Key responsibilities & accountabilities

As part of our visitor welcome team, you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.

give information and deal with enquiries from customers inclusively, positive and friendly
regularly inspect car parks, walking, running and cycling routes, and other recreational facilities including play areas
take pride in managing litter, to create a safe and enjoyable environment
help maintain clean and welcoming public areas for our visitors to enjoy
be willing to train in first aid and help when needed, contributing to safe and effective visitor support services
work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere
follow Forestry Englands procedures for risk assessments, and customer service, being consistent and efficient
oversee parking infrastructure, addressing any issues quickly to ensure a hassle-free experience for visitors
carrying out minor repairs
helping with stock management

And any other tasks, reasonably requested by your line manager.

Person specification

Skills, knowledge & experience

Essential professional and technical experience

experience in delivering excellent customer service both in-person and using a variety of digital platforms
willingness and ability to work outdoors in all weathers and to carry out manual tasks
proven ability to work as part of a team
practical understanding or a willingness to learn about health & safety best practices and a commitment to a positive health and safety culture in an outdoor environment
competent IT user with experience in MS Office suite of applications

Desirable professional and technical experience

basic DIY experience including the ability to carry out minor maintenance tasks on visitor buildings, signage, trails
experience of operating electronic admissions or retail till systems
experience of managing stock
a working knowledge of risk assessments and safe working in an outdoor setting
experience of working at a visitor attraction in the heritage and or environment sector

Qualifications

Essential 

full UK driving license
a GCSE in Maths and English or functional skills equivalent/equivalent Engineering subject

Benefits

Alongside your salary of £26,959, Forestry Commission contributes £7,810 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

How to apply

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.

You will be assessed on experience, strength based questions and behaviours during your interview.

The Behaviours being assessed at interview are

Managing a Quality Service
Communicating and Influencing
Making Effective Decisions
Working Together

The duties of this post require the applicant to have a full current driving licence that enables them to drive in the UK. However, the Forestry Commission is willing to consider any proposals put forward by applicants that would allow them to do the job by any other means.

Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.

If you require any reasonable adjustments, please email [email protected].

If you're planning to use AI to support your application, please ensure you've read our guidelines here first.

Read more about our application process and working with us on the Forestry England website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo an enhanced (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: [email protected]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information