Technical support occupations Work, Jobs in Clipstone, Ntt (with Salaries)

Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
2d
1st Line Support Analyst
Debenhams Group —Tinsley
- Full-time
- Customer service
- Communication skills
Quick apply
3d
Network Support Engineer
Node4 —Derby
- Hybrid work
- Analysis skills
- Employee assistance programme
9d
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
10d
IT Service Desk Engineer (Worksop)
Vernacare International Ltd —Worksop
- Up to £30,000 a year
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
IT Field Engineer
SBK Computers Ltd —Chesterfield
- From £28,730 a year
- Weekend availability
- Azure
- Maintenance
- Travel
- Free parking
- Sick pay
Quick apply
Digital Inclusion Worker
Citizens Advice North East Derbyshire —Clay Cross
- £25,877 - £28,664 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
9d
IT Support & Projects Technician
Oliver King Consulting Limited —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
2d
IT Systems & Support Specialist
Axiom Technologies —Lincoln
- Full-time
- Customer service
- Communication skills
Training Manager
In-tend —Rotherham
- £25,527.58 - £30,000.00 a year
- Full-time
- Organisational skills
- IT
- Computer skills
- Work from home
Quick apply
10d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Writing skills
- Windows
- Free parking
- Employee assistance programme
Quick apply
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
IT Helpdesk Technician
Bishop Burton College —Lincoln
- £27,038 a year
- Full-time
- Free parking
- Annual leave
Quick apply
9d
Service Desk Analyst
Sheffield Hallam University —Sheffield
- £28,031 - £31,236 a year
- Full-time
4d
Apprentice IT Support Engineer
Fulcrum Utility Services —Sheffield
- £18,000 a year
- No experience needed
- Travel
- Communication skills
- Free parking
- Annual leave
3d
First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
5d

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Timetable Support Specialist

Tes Global -
Sheffield

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
2 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Computer literacy
Microsoft Office Suite
Analysis skills
Collaboration with schools and educational staff
Bachelor's degree
Technical writing
Computer skills
Customer support
Customer interaction
Multidisciplinary collaboration
Application support
Root cause analysis
Communication skills
Time management

Full job description

(Internal Job Title: Complex Product Support Associate - Timetabling)
Location: Sheffield (Hybrid, 3 days a week in office, 2 days from home)
Salary: up to £35,000 base salary
About the Role
At Tes, we're passionate about helping schools operate more efficiently through innovative technology.
Our timetabling software provides powerful solutions for schools, helping them tackle even the most complex scheduling challenges while supporting priorities such as teacher wellbeing, curriculum delivery and resource optimisation.
We're looking for a Timetable Support Specialist to join our Customer Success team. Internally, this role is known as a Complex Product Support Associate (Timetabling).
You'll become a trusted subject matter expert for our timetabling software, working closely with schools to support implementation, configuration, troubleshooting and ongoing optimisation. You'll help customers maximise the value of the platform while providing specialist guidance on complex timetabling and data management challenges.
This role would suit someone with experience of whole-school timetabling, school data management, MIS systems or education software support who enjoys solving problems and working directly with customers.
What You'll Be Doing
As our timetabling specialist, you'll provide expert support across the entire customer journey, from onboarding through to ongoing customer success and retention.

You'll:

Deliver specialist support for complex product, configuration and usage issues.
Work directly with schools to resolve challenging timetabling queries and achieve successful outcomes.
Support customers during implementation, onboarding and ongoing use of the platform.
Provide expert guidance on best practice, configuration options, product capabilities and system limitations.
Conduct technical investigations into complex issues, identifying root causes and recommending solutions or workarounds.
Analyse customer requirements and support schools through timetable changes, reconfigurations and complex scheduling scenarios.
Collaborate closely with Customer Success, Product and Technical teams to resolve customer challenges.
Act as a subject matter expert, supporting colleagues with specialist product knowledge.
Identify recurring customer issues and provide feedback to Product teams to help shape future improvements.
Create and contribute to knowledge articles, guidance materials and best practice documentation.
Support customer retention by helping schools realise maximum value from the software.
Proactively identify opportunities for customers to improve their use of the platform and strengthen adoption.

What We're Looking For
Essential Experience

Minimum two years' experience of whole-school timetabling and/or school data management.
Experience working in a school, education technology provider, local authority or related education environment.
Knowledge of school MIS systems.
Experience supporting users with software, systems or technical queries.
Strong analytical and problem-solving skills with the ability to investigate complex issues.
Confidence working directly with customers and explaining technical concepts in a clear and accessible way.
Experience using spreadsheet and database software.
High level of ICT literacy, including a strong working knowledge of Microsoft Office applications.

Skills & Competencies
Problem Solving & Technical Troubleshooting

Ability to investigate complex customer challenges and identify practical solutions.
Strong attention to detail and a logical, analytical approach.
Comfortable working through complex scenarios and edge cases.

Customer-Focused Communication

Excellent verbal and written communication skills.
Able to remain calm and professional when dealing with high-priority customer issues.
Builds credibility and trust through expertise and responsiveness.

Product Expertise & Continuous Improvement

Keen interest in becoming a recognised specialist in timetabling and education technology.
Able to identify trends, recurring issues and opportunities for improvement.
Contributes ideas and insights to enhance products, processes and customer experience.

Collaboration & Teamwork

Works effectively across Customer Success, Product and Technical teams.
Enjoys sharing knowledge and supporting colleagues.
A team player with energy, commitment, enthusiasm and resilience.

Organisation & Adaptability

Strong prioritisation and time management skills.
Able to manage competing priorities and changing customer needs.
Flexible and adaptable in a fast-paced environment.

Qualifications

Undergraduate degree or significant relevant experience in a similar role.

Why Join Tes?
You'll join a team passionate about helping schools make better decisions through technology. You'll have the opportunity to work with a market-leading timetabling solution, collaborate with education professionals across the sector and develop deep expertise in an area that makes a genuine difference to schools.
If you're experienced in school timetabling, MIS administration, data management or education software support and enjoy solving complex challenges, we'd love to hear from you.

Quick apply

Refine Your Search

technical support occupations jobs in clipstone, ntt

Timetable Support Specialist

1st Line Support Analyst

Network Support Engineer

Senior End User Support Technician

NOC/NSCC Technician I

IT Service Desk Engineer (Worksop)

IT Support Technician

IT Field Engineer

Digital Inclusion Worker

Holiday Cover Support Analyst (Flexible Hours)

Senior Network Support Engineer - Reactive

IT Support & Projects Technician

IT Systems & Support Specialist

Training Manager

1st-2nd Line IT Support Engineer

Desktop Support Analyst - Derby

IT Helpdesk Technician

Service Desk Analyst

Apprentice IT Support Engineer

First Line Analyst

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