Hardware technician Work, Jobs in Charing Cross, Gtl (with Salaries)

Support Engineer, Cinema Support
Dolby —London
- Weekend availability
- Bilingual
- Bachelor's degree
- Travel
3d
Managed Services Technician
Exponential-e —London
- Computer literacy
- Computer networking
- Referral programme
Quick apply
4d
Cricket Systems Operator - UK
Hawk-Eye Innovations (HEI) —London
- £26,990 a year
- Weekend availability
- Travel
5d
Temporary Desktop Support Technician (onsite)
Brown Brothers Harriman —London
- Full-time
- In-person
- Communication skills
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Data Center Technician, DCC Communities
Amazon Data Services UK Limited —London
- Full-time
- Continuous improvement
12d
Sporting Systems Technician
Formula 1 —Biggin Hill
- Full-time
- Schematics
- Travel
- Time management
- Store discount
- Annual leave
Construction Robot Operator, UK
Monumental —London
- Full-time
- Software troubleshooting
- Engineering
- English
IT School Technician
Cognita Schools —London
- Full-time
- Communication skills
- School
Laptop/PC/Computer Technician
Smart Tech Welling —Welling
- £24,420.00 - £25,156.06 a year
- Full-time
- Schematics
- Maintenance
- In-person
Quick apply
Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- Communication skills
11d
Audio Visual Technician, Live Events
Convene Hospitality Group —London
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Computer networking
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Electronics Technician 3 - UK
M.C. Dean, Inc —London
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Quality control
Apprentice Technician
Redsquid Communications —London
- £15,600 a year
- Full-time
- Maintenance
Quick apply
6d
Operations Support Technician
The Opus Group —London
- Weekend availability
- Hybrid work
- Windows
- Travel
- In-person
Fabric Technician
Reeve —London
- £36,500 - £46,000 a year
- Full-time
- Carpentry
- Basic maths
- Maths
Quick apply
6d
Mobile Phone Technician
Phonefix4u ltd —Chertsey
- £18,000 - £32,000 a year
- Temporary
- Schematics
- Software troubleshooting
- Customer service
- Free parking
- Store discount
Quick apply
2d
Capacity Installation Technician - North London, Infrastructure Delivery, Infrastructure Delivery
Amazon Data Services UK Limited —London
- Full-time
- Travel
Engineering Technician
Wayve —London
- Full-time
- Hybrid work
- Organisational skills
IT Support Technician III
Cosmetic Physician Partners —London
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- Annual leave
Quick apply
5d

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hardware technician jobs near charing cross, gtl

Support Engineer, Cinema Support

Dolby -
London

Apply Now

Job details

3 days ago

Qualifications

Bilingual
Technical troubleshooting
Sales support
Microsoft Office Suite
Bachelor's degree
Confluence
Technical support incident logging
Technical writing
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Job description

Company and benefits

Social Impact & Sustainability

Job ID

41604

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

Summary

Dolby’s Group Entertainment and Support Services team supports an extensive array of hardware, systems, tools, and software applications our customers use in the theatrical exhibition entertainment industry. We provide engineering and technical support to dealers, integrators, and end customers.

The team regularly interacts with cross-functional groups within Dolby as the “voice of the customer” providing practical insight, resolving technical issues, and driving improvements to Dolby’s internal processes and products.

As a support engineer, you will be involved directly with Dolby’s cinema customers, helping them resolve problems and install our products. You will have the opportunity to complete assignments independently, work in generally defined practices and methods, apply knowledge and understanding of customer needs to solve technical problems, grow professionally in technical areas related to Dolby’s business, and provide training and guidance to others.

Responsibilities:

Assist customers with performance problems that arise during the installation and operation of Dolby products.
Provide support through multiple channels (Phone, Email, Chat, and Portal) to dealers, integrators, end customers, and field technical teams using Dolby products with a diplomatic, professional, and service-oriented approach until they’ve solved a technical issue.
Ask customers targeted questions to understand the root of the problem quickly.
Properly gather information and escalate unresolved issues to appropriate internal teams (e.g., product management, engineering, or another team).
Provide prompt and accurate feedback and updates to customers.
Refer to internal databases or external resources to provide accurate solutions.
Ensure all issues are appropriately logged using internal case handling and communication systems in accordance with established procedures, specifications, and guidelines.
Prioritize and manage several open issues at one time.
Promote and maintain the quality and value associated with the Dolby brand by ensuring customer satisfaction in every transaction.
Utilizing established systems and maintaining accurate records of customer communications and support activities.
Deliver training to customers, field technical teams, and other internal staff on Dolby technologies and products.
Provide technical sales assistance to our customers by helping them understand the features of Dolby Products, leading to successful sales of our products.
Work with other team members on the creation, review, and maintenance of Dolby’s support knowledgebase, technical documentation, and test materials

Requirements:

Minimum of 5 years of Tech Support work experience or 2 years, with BS degree
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Must be customer service oriented and believe in collaboration, adaptability, transparency, and teamwork.
Able to work independently to achieve goals established in a team environment.
Excellent written and verbal English communication skills and ability to work with internal and external customers with a wide range of knowledge and skill levels.
Strong problem-solving ability while under pressure to provide solutions.
Ability to work with a flexible and changing schedule. As part of on-call rosters to ensure 24/7 support, some work outside business hours or during weekends or bank holidays will be required.
Ability to travel as required, fulfilling position duties; some international travel required.

Desired:

Experience and knowledge of SalesForce CRM
Experience working in and around motion picture theatres.
Proficient in use of office systems and software suites including Microsoft Office and Confluence
Bilingual or Trilingual
Experience in Postproduction or Cinema systems and workflow a plus
Interest in music, audio/video production, recording engineering, game/film audio or acoustics.

Dolby Hiring Entity:

Dolby Europe Limited
Work.Life SoHo, Waverly House
7-12 Noel Street
London, England, W1F 8GQ
United Kingdom

Apply Now

Refine Your Search

hardware technician jobs in charing cross, gtl

Support Engineer, Cinema Support

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Capacity Installation Technician - North London, Infrastructure Delivery, Infrastructure Delivery

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IT Support Technician III

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