It Work, Jobs in Pelton, Dur (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
IT Project/Program Manager
Trimble —Newcastle upon Tyne
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Organisational skills
7d
IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Free parking
- Store discount
Quick apply
1d
Junior Network Engineer
Magnet —Darlington
- £26,538.49 - £30,000.00 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
23h
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
IT Asset and Configuration Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
12d
Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
Technical Support Manager
Midea UK —North Shields
- £45,000 a year
- Full-time
- In-person
- Communication skills
- Life insurance
Quick apply
7d
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
2d
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Continuous improvement
- Team management
- Computer networking
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Lead Technical Support Engineer
Hubbway Limited —Cramlington
- £50,000 - £60,000 a year
- Full-time
- Mechanic experience
- Mentoring
- In-person
- Relocation assistance
Quick apply
8d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Reception Helpdesk Assistant
Durham University —Durham
- £14,300 - £25,571 a year
- Part-time
- Administrative experience
- University
- Front desk
- Annual leave
- Employee assistance programme
13d
Service Driver Class 2 - Shred-it
Stericycle —Gateshead
- English
- Communication skills
- Time management
- Life insurance
- Referral programme
7d
IT Support Apprentice
Aspire Technology Solutions —Gateshead
- £17,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
19h
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Network Engineer
Aspire Technology Solutions —Gateshead
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Free parking
- Annual leave
Quick apply

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it jobs near pelton, dur

Technical Support Specialist (Hybrid)

CameraMatics -
Darlington

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Computer Science
Inbound customer enquiry call handling
Stakeholder collaboration
Ticket management
Ticket management systems
Technical support incident logging
Computer networking
Organisational skills
Technical writing
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Remote diagnostics
Help desk
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

it jobs in pelton, dur

Technical Support Specialist (Hybrid)

IT Project/Program Manager

IT Service Improvement Manager

IT Systems Analyst

Junior Network Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

IT Asset and Configuration Manager

Customer Support Expert (Technical Support)

Technical Support Manager

IT Service Desk Manager

Technical Support Manager (Hybrid)

3rd Line Network Support Engineer

Lead Technical Support Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

End User IT Apprentice

Reception Helpdesk Assistant

Service Driver Class 2 - Shred-it

IT Support Apprentice

IT Apprentice

Network Engineer

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