Job Description
Café Supervisor
Gather & Moor – Princetown, Devon
A new opening in the heart of Princetown occupying the previous Dartmoor visitor centre. A community hub for the village and the wider moor with a blend of food and drink to eat in, out or takeaway; visitor information and retail, community events, workshops and exhibitions, moorland discovery and maker spaces, play, learn and moor.
A centre for visitors to the moor, to support those that live and work there and to spread the aspirations and the Duchy’s commitment to and vision for the landscape and communities of Dartmoor.
Opening this summer, we are looking for applicants who have their own transport and know that they will contribute in a meaningful and professional manner to all of the above
Overview
To supervise the café operation, it’s team, it’s visitors, the food, drink and the business elements with a hands-on approach and natural leadership from the front.
The Gather & Moor café will offer a blend of grab and go and food to order menus, with spaces to eat indoors, in the garden, out front on the terrace or to eat on the hoof. The vibe will be great quality, sustainably considered, quick, relaxed, welcoming and something for everyone who happens to be passing or planning a visit to the moor. Something a little different.
This post reports to the Cafe Manager. Direct reports will be the Café team and dotted line to the retail and visitor staff.
Responsibilities
· To assume shift oversight of the food service and preparation, team performance, quality control and cleanliness and hygiene
· To help develop and shape the blend of menus, drinks, events and activities to optimise financial and reputational performance
· To engage and foster sound business relationships with local suppliers and assist on the integration of these into the food and drink offer wherever possible
· To support the management team in creating and developing an efficient, slick, consistent yet relaxed food service system and guest experience
· To operationally ensure effective resourcing for the site through rotas and forward scheduling
· To support the management and marketing team in protecting and enhancing reputation, quality standards, and sales initiatives for the business and broader organisational aspirations
· Professional engagement with visitors and the community to strengthen relationships, brand and opportunity
· Ensure tight cost control measures and effectiveness in delivering on budgeted margins and overall profits
· In liaison with the Cafe Manager, ensuring implementation and monitoring of all people-based systems and processes, recruitment and performance management
· To play a key role in duty management procedures and processes including emergency situations and reactive maintenance, health and safety, day to day security, visitor experience and team welfare
· You will ensure shift fulfilment of food systems, safety, catering equipment maintenance and cleaning schedules and ensure compliance and best practice is upheld at all times
· Support on procurement and waste management of sustainable consumables, food and drinkware
· To demonstrate a passionate and uncompromising approach to visitor interaction with staff development activities developed to ensure the optimum service and experience is provided
· To adopt a proactive approach to staff welfare, wellbeing development and high levels of performance
· To integrate processes and procurement with the Duchy’s sustainability and net zero targets and strategy at every opportunity
· Through example, maintain a fresh, fun, creative and inspirational environment for the teams to flourish and visitors to enjoy
· To operate within and exhibit all qualities of the values of the Duchy of Cornwall
Location & Commitments
· Primarily based in Princetown, Devon but with occasional travel to other Duchy sites
· 40 hours per week over 5 days out of 7 which will include some weekend working
· Although primarily daytime hours, there will be the need for occasional evening working for events and community activities
· Annual salary £29,000 per annum
What you’ll bring
· A comprehensive experience in a busy restaurant or café environment with proven time as a core employee, team leader or supervisor.
· An eagerness to lead by example and progress in your career
· You’ll be comfortable, through your experience, in naturally motivating people, leading from the front and leading the team towards the Duchy’s objectives and vision
· You’ll be creative, have a passion for food and will want your flair to shine through
· You’ll bring an eye for detail, a buzz to the team, a visitor first mindset and a bag full ideas and enthusiasm
· An understanding of menu costs and margins, food specs and operational efficiencies
· A keen interest in the environment and sustainable business operations
· Demonstrative confidence in solving problems and having a can-do attitude
· Possession of a positive, fun and capable approach to your work with a smile
What’s in it for you
· 28 days holiday, including bank holidays
· 12% non-contributory pension scheme
· Death In Service Benefit of 4 x annual salary
· Well-being benefits
· Supportive, people-first culture
· Staff discounts
Pay: Up to £29,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person
