Customer service representative Work, Jobs in Arbourthorne (with Salaries)

Customer Service Advisor - Reception
Minster Law —Wakefield
- £23,849.28 a year
- Full-time
- Computer literacy
- Data entry
- Typing
Remote Customer Service Representative (Kitchen Manufacturer)
DIY Kitchens —Featherstone
- £13.50 an hour
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Computer skills
Quick apply
5d
Customer Support Administrator 2 year Fixed Term Contract
Vaillant Group U.K. Ltd —Nottingham
- Temporary
- In-person
- Time management
3d
One Stop - Customer Service Assistant
One Stop —Alfreton
- £12.81 an hour
- Full-time
7h
Customer Services Assistant - Instore Bakery
Chelmsford Star Co-operative Society —Doncaster
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
Part Time Customer Service Sales Assistant
Decathlon UK —Nottingham
- Part-time
- Customer service
- Merchandising
- Communication skills
Customer Service Assistant Over 18
Tenpin —Doncaster
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Services Assistant - Petrol Filling Station
OurCoop —Huddersfield
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
3d
Part-Time Customer Service Advisor
Decathlon UK —Nottingham
- £10.85 - £12.71 an hour
- Part-time
- Merchandising
- Communication skills
- Profit sharing
- Employee discount
Customer Services Assistant - Instore Bakery
OurCoop —Doncaster
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
Customer Service Advisor
SKT Welfare —Dewsbury
- £10.85 - £12.71 an hour
- Temporary
- Microsoft Office
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d

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Customer Service Advisor - Reception

Minster Law -
Wakefield

Apply Now

Job details

Full-time
£23,849.28 a year

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Motor insurance claims handling
Filing
Eclipse Proclaim
Numeracy
Data entry
Customer support
Customer interaction
Typing
Insurance claims experience
Communication skills
Time management

Full job description

Job Summary

To deliver an excellent customer journey with key focus on service and attention to detail.

Providing exceptional customer service to our clients, you will be responsible for answering phone calls, identifying case portal type, and providing each customer with the correct contact details in order to discuss their claim, working department emails ensuring they are in the correct files and tea imboxes, as well as being a part of the team effort to help all other team members.

Core Responsibilities

Answer incoming calls and where necessary direct calls to the correct person/team.
Provide an excellent level of customer care, ensuring that the right customer and business outcome is optimised and achieved.
Maintaining clear notes and communications on files, so clear instructions are left for handlers on Proclaim
Achieve individual and team objectives as agreed with your team manager.
Contribute to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list management and general administrative duties.
To undertake any other tasks as deemed relevant and reasonable by the business.

Key Performance Indictors

The following KPIs will apply to you, this is not exhaustive and may change as the business develops:

Customer Advice/Service Quality
Call Quality
Adherence/Compliance SLA’s and audit requirement

Your performance will be reviewed through regular one-to-one meetings with your Line Manager.

Person Specification

Essential

Experience working within a customer service environment whether face to face or over the phone, with a proven track record of delivering excellent client care.
Experience of working in a fast paced, customer focused and target driven environment.
Excellent IT skills
The ability to remain objective when dealing with individuals and demonstrate empathy.
Excellent time management and attention to detail.
Strong communication skills, self-motivated and uses own initiative.
Good numeric and literacy skills, with strong keyboard skills.
Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives.
Team Player and acts as a role model to your colleagues, working together to achieve business and team goals.
Excellent communicator who can amend their style depending on audience and circumstance.

Desirable

Experience of working in a contact centre environment would be beneficial but not essential.
Previous experience of managing RTA Claims,
Looking to develop their career within a law firm specialising in PI
Experience of insurance and/or PI contact centre environment.

Personal Development

There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law.

Working Hours

Full time hours consist of shifts that average 35 hours across Monday – Friday.

Salary Information

The annual salary for this role is £23,849.28.

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status.

You can read more about our commitment to equality and diversity on the Minster Law website.

Please note

The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.

Apply Now

Refine Your Search

customer service representative jobs in arbourthorne

Customer Service Advisor - Reception

Remote Customer Service Representative (Kitchen Manufacturer)

Customer Support Administrator 2 year Fixed Term Contract

One Stop - Customer Service Assistant

Customer Services Assistant - Instore Bakery

Part Time Customer Service Sales Assistant

Customer Service Assistant Over 18

Customer Services Assistant - Petrol Filling Station

Part-Time Customer Service Advisor

Customer Services Assistant - Instore Bakery

Customer Service Advisor

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