It support Work, Jobs in West Hallam, Dby (with Salaries)

2nd Line Desktop Support Engineer
SBK Computers —Chesterfield
- From £29,000 a year
- Full-time
- Azure
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
11h
ICT Cluster Support Technician - Warwickshire and Birmingham
REAch2 Academy Trust —Burton-On-Trent
- £27,187 - £28,985 a year
- Travel
- Communication skills
- School
- Annual leave
- Employee assistance programme
Application Specialist
MHR INTERNATIONAL UK LIMITED —Ruddington
- Continuous improvement
- Communication skills
- Employee discount
- Referral programme
Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
Project Delivery Worker – Digital Inclusion
Community Development Chesterfield —Chesterfield
- £6,500 a year
- Computer literacy
- IT
- Computer skills
Quick apply
13d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
Senior Support Consultant
NECSWS —Nottingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
Quick apply
5d
PVC Window & Door, Fabrication & Installation Support
Consort Ltd —Huthwaite
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
- Employee discount
Quick apply
Primary Care Trainer, Application & Change Support Officer
Leicestershire Partnership NHS Trust —Leicester
- £32,073 - £39,043 a year
- Training & development
- Communication skills
13d
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Customer service
- Computer literacy
- Travel
- Employee assistance programme
- Gym membership
Revenue Systems Enablement Partner
Ideagen —Ruddington
- Salesforce
- AI
- Communication skills
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel
SAP Power User & Trainer (Inventory Record Accuracy) - Contract
Caterpillar —Desford
- £35,200 - £39,000 a year
- Full-time
- Continuous improvement
- Travel
- Training & development
- Annual leave
13d
Tech Support (Automotive)
Autowave Limited —Long Eaton
- Up to £35,000 a year
- Full-time
- In-person
- Automotive diagnostics
- Employee discount
Quick apply
3d

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2nd Line Desktop Support Engineer

SBK Computers
Chesterfield

Quick apply

Job details

Permanent | Full-time
From £29,000 a year
11 hours ago

Benefits

Free parking
Annual leave
Company pension
Company events
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Driving Licence
Azure
Hardware repair
Software deployment
Incident queue management
Ticket management
Technical support
Network infrastructure
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Telecommunication
IP networking
Customer support
VMWare
IT incident logging
Application support
Fault diagnosis and repair
Cybersecurity
Communication skills
Microsoft Azure
Active Directory

Full job description

We are an established and growing IT support provider delivering managed IT, cloud and telecommunications services to businesses across the UK. We pride ourselves on providing exceptional customer service and technical expertise to our clients, ranging from small businesses to growing SMEs.

We are looking to recruit an enthusiastic and experienced 2nd Line Desktop Engineer who is passionate about technology and customer service. This is an exciting opportunity to join a friendly, supportive team where you will play a key role in resolving technical issues, delivering projects, and helping develop our service offering.

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks.

If you have a passion for IT and looking to bring new ideas to the team this could be the role for you.

Key responsibilities will include:

Triaging inbound tickets through our ticketing portal and assigning to 1st Line Engineers.
Acting as an escalation point for 1st Line Engineers and resolving complex technical issues.
Providing remote and telephone support for customer networks, cloud services and business applications.
Diagnosing and resolving incidents relating to desktops, laptops, servers, networking equipment, printers and mobile devices.
Managing support tickets through to resolution, ensuring all updates and actions are recorded accurately within the helpdesk system.
Prioritising tickets according to client impact and contractual SLA requirements.
Escalating issues to senior engineers or third-party vendors where appropriate.
Assisting with the deployment and configuration of Microsoft 365, Azure and other cloud solutions.
Supporting server and infrastructure environments, both on-premise and hosted.
Building and configuring PCs, laptops and servers for customer installations.
Performing hardware repairs and upgrades on desktops, laptops and printers.
Preparing equipment for deployment, including asset tagging, software installation and testing.
Maintaining accurate customer asset records and documentation.
Liaising with third-party suppliers regarding warranties, repairs and technical support.
Keeping technical knowledge current through ongoing training and certification programmes.

Skills and Experience:

Minimum 2 years' experience within an IT support or managed services environment.
Strong knowledge of Microsoft 365 administration and support.
Experience supporting Microsoft Windows 10 and Windows 11 environments.
Active Directory and Group Policy administration.
Strong troubleshooting and diagnostic skills.
Experience supporting desktop hardware, laptops and peripheral devices.
Good understanding of TCP/IP networking, DNS, DHCP, routing and switching.
Experience working within a helpdesk ticketing environment.
Excellent communication and customer service skills.
Full UK driving licence.

Desirable:

Microsoft Entra ID (Azure Active Directory) administration.
Experience with Microsoft Azure cloud services.
Hyper-V and/or VMware virtualisation platforms.
Experience with backup solutions such as Veeam and StorageCraft.
Knowledge of cybersecurity best practices and endpoint protection solutions.
Experience supporting VoIP and telephony solutions.
Microsoft certifications (MS-102, AZ-900, MD-102 or equivalent).
Living within 25 miles of Chesterfield

What we Offer

Competitive salary based on experience.
20 days annual leave plus bank holidays.
Company pension scheme.
Free on-site parking with EV charging facilities.
Modern, air-conditioned offices.
Ongoing training and certification opportunities.
Career progression within a growing business.
Friendly and supportive team environment.

Apply Today

If you're looking for the next step in your IT career and want to join a company where you can develop your technical skills and make a real difference to our customers, we'd love to hear from you.

Apply now with your CV and a brief covering letter.

NO AGENCIES

Job Types: Full-time, Permanent

Pay: From £29,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking

Application question(s):

Are you within 10 Miles of our Office in Chesterfield

Experience:

Technical support: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in west hallam, dby

2nd Line Desktop Support Engineer

ICT Cluster Support Technician - Warwickshire and Birmingham

Application Specialist

Technical Support Specialist

Project Delivery Worker – Digital Inclusion

Senior IT Support Engineer

Senior Support Consultant

PVC Window & Door, Fabrication & Installation Support

Primary Care Trainer, Application & Change Support Officer

Doors engineer, Technical support

Revenue Systems Enablement Partner

FDS Installation Engineer

SAP Power User & Trainer (Inventory Record Accuracy) - Contract

Tech Support (Automotive)

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