It support Work, Jobs in Euxton, Lan (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Windows
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
4d
IT Faculty Support Technician
University of Liverpool —Liverpool
- £29,588 - £33,951 a year
- Full-time
- University
- Travel
2d
Graduate IT Support Specialist
Franke —Manchester
- English
- Travel
12d
IT Support Analyst (EPOS)
xn global systems ltd —Salford
- £25,500 - £27,500 a year
- Weekend availability
- Hybrid work
- Hospitality
- Spanish
- Computer Science
- Free parking
- Work from home
Quick apply
2d
IT Technician
Salford City College —Eccles
- £24,770 - £27,231 a year
- Full-time
- Customer service
- Free parking
- Annual leave
5d
Customer Support Technician - 6 month FTC
Pragma —Manchester
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
6d
IT TECHNICIAN AND ADMIN SUPPORT
Lancashire County Council —Clitheroe
- £25,949 - £25,989 a year
- Full-time
- Organisational skills
- Communication skills
- School
6d
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
IT Infrastructure & Support Technician
Clarion Security Systems Ltd —Manchester
- £32,000 - £38,000 a year
- Full-time
- Social media management
- SharePoint
- In-person
Quick apply
9d
1st Line Support Engineer
razorblue Careers —Salford
- £26,500 a year
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Quick apply
4d
Sales Support Administrator Shred-it
Stericycle —Sale
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Life insurance
- Referral programme
9d
IT Administrator
Express Solicitors —Manchester
- £26,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Employee assistance programme
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Graduate IT Support
Allied Pharmacies —St Helens
- Full-time
- Computer Science
- Travel
- Scripting
Quick apply
6d
Customer Care & Product Advisor (Fixed-Term Contract, 6 Months)
IMI Climate Control —Blackburn with Darwen
- Computer literacy
- Communication skills
Quick apply
9d
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Windows
- Bachelor's degree
- No degree
Technical Support Engineer
Telana —Preston
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
Customer Support Technician (1st Line Support)
Angel Solutions —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
- Annual leave
Quick apply
Service Desk Analyst
Weightmans —Liverpool
- £26,228 a year
- Full-time
- Maintenance
- Communication skills
Tech Support Apprentice (£19k - £23k)
APPRENTIFY GROUP —Salford
- £19,000 - £23,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Avaya
IT service management
LAN
Ticket management
Microsoft Exchange
Windows
Service restoration
Continuous improvement
Computer hardware
Technical writing
IP networking
Customer support
Customer interaction
Communication skills
Help desk
Mobile devices

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

it support jobs in euxton, lan

First Line Technical Support

IT Faculty Support Technician

Graduate IT Support Specialist

IT Support Analyst (EPOS)

IT Technician

Customer Support Technician - 6 month FTC

IT TECHNICIAN AND ADMIN SUPPORT

IT Support Engineer

IT Infrastructure & Support Technician

1st Line Support Engineer

Sales Support Administrator Shred-it

IT Administrator

IT Service Desk/Site Engineer

Graduate IT Support

Customer Care & Product Advisor (Fixed-Term Contract, 6 Months)

End User Support Engineer I

Technical Support Engineer

Customer Support Technician (1st Line Support)

Service Desk Analyst

Tech Support Apprentice (£19k - £23k)

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