Technical support Work, Jobs in Crewe (with Salaries)

2nd Line Project Engineer
Midlands Partnership University NHS Foundation Trust —Trentham
- £28,392 - £31,157 a year
- Full-time
- Data entry
- Typing
- In-person
Advansys Technical Consultant
Datel —Warrington
- Weekend availability
- Hybrid work
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
Senior IT Support Specialist / Project Engineer MSP
Equasys —Warrington
- £42,000 - £50,000 a year
- Full-time
- Travel
- Mentoring
- Communication skills
- Free parking
- Paid training
Quick apply
2d
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
DB&T Service Desk Technician
Veolia ES (UK) Limited —Warrington
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Employee discount
Quick apply
10d
Senior IT System Specialist / Architect
Countess of Chester Hospital NHS Foundation Trust —Chester
- £49,387 - £56,515 a year
- Full-time
13d
Field Support Engineer - ITS
TK Elevator —Wythenshawe
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee assistance programme
- Referral programme
IT Systems Specialist
Wythenshawe Community Housing Group —Wythenshawe
- £57,373.63 a year
- Full-time
- Salesforce
- Annual leave
13d
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Organisational skills
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Mainframe Service Operator
Barclays —Knutsford
- 12 hour shift
- Maintenance
- Continuous improvement
- Linux
PLM CONSULTANT APPRENTICE
United Kingdom —Cheadle
- Hybrid work
- Communication skills
Field Support Engineer - ITS
TK Elevator UK Ltd —Wythenshawe
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee assistance programme
- Referral programme
AI Development Coach
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Travel
- Mentoring
- AI
- Annual leave
Change Management & Training Lead
Novanta —Stockport
- Full-time
- Hybrid work
Data Trainer/Coach
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Azure
- Education
- Travel
- Annual leave
Quick apply

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2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
Customer site visits will also be required occasionally, so a full UK driving licence would be beneficial. You will handle a varied workload, take ownership of…
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Graduate Process Improvement AI Integration Assistant
Iceland —Deeside
Basic understanding of process mapping, data analysis, business analysis, project management or digital transformation gained through university study,…

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2nd Line Project Engineer

Midlands Partnership University NHS Foundation Trust -
Trentham

Apply Now

Job details

Full-time
£28,392 - £31,157 a year

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Hardware repair
Incident management
User account management
Computer hardware
Technical support incident logging
Data entry
Customer support
Customer interaction
IT incident logging
Typing
Application support
Communication skills

Full job description

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

This post is responsible for the management, investigation and resolution of a range of IM&T issues within the local health economy.

The post will primarily provide 2nd line technical support for desktop infrastructure, software application and related technologies.

Please note under SOC 2020 this role is not eligible for Visa sponsorship

Please be aware that a valid full UK driving license is required for this role.

Primarily provide second line IT support through both remote and on-site support functions to S&SHIS customer organisations and their users.

Provide a customer focused IM&T support within the organisations served by the S&SHIS.

Work with 3rd party support contacts to resolve technical problems with desktop computing equipment and software to minimise disruption to customer systems.

Responsible for the installation and configuration of new computing equipment, peripherals and software on behalf of customers.

Accurately document and maintain records of additions, modifications or removals of components of the ICT Infrastructure and IT user accounts and system rights in the appropriate Information Systems

Manage incidents including logging and closing calls and systems configuration within the HIS service management software.

Deliver a high standard of customer service in a professional manner.

Responsible for the maintenance, and repair of hardware and software applications/information systems to meet the needs of the customers and the business.

Accurately audit, document and maintain records of additions, modifications or removals of components of the ICT Infrastructure.

Provide advice and guidance to users and other IT professionals on IT policy and procedures.

Provide technical supervision to junior members of staff.

Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership NHS Foundation Trust. We provide a portfolio of IT services to NHS organisations across the Staffordshire and Shropshire health economy.

We are looking to recruit an enthusiastic individual to work in our 2nd Line Support Team, based at Lawton House in Trentham. This post is responsible for the management, investigation and resolution of a range of IM&T issues within the local health economy. The post will primarily provide 2nd line technical support for desktop infrastructure, software application and related technologies.

The post falls within the AFC pay structure, with a starting salary of £28,392, then annual increments up to £31,157.

The successful applicant must have a full UK category B driving license, as travel to other locations across Staffordshire/Shropshire will be required on a regular basis.

All essential requirements for applicants are outlined in the Person Specification.

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

Midlands Partnership University NHS Foundation Trust
North Staffordshire Combined Healthcare NHS Trust
University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
Staffordshire and Stoke-on-Trent Integrated Care Board

Systems and equipment

Responsible for the installation, maintenance, repair and safe use of expensive hardware and software on a day-to-day basis on behalf of customers.

Decisions and judgements

Work is mostly performed with some supervision and requires initiative and judgement when dealing with the wide range of IM&T issues.

The post holder will be expected to adapt practice to meet individual customer requirements, independently analysing situations and taking into consideration facts and interpreting these appropriately when problem solving.

Perform options appraisals in order to compare a range of options related to the resolution of technical problems.

Communication and relationships

The post holder must employ excellent communication skills both verbal and written particularly when communicating complex IM&T related information to own peer groups, non-technical staff, customers and suppliers.

The post holder must employ excellent communication skills as there are often complicated and technical barriers to communication.

Post holder will need to use tact, persuasion and diplomacy when explaining IT related problems to customers that may be inconvenienced.

Comprehend technical IT issues as described by customers, peer group and external suppliers in verbal and written form.

Physical demands of the job

Advanced keyboard skills: must have a highly developed skill in the use of computer keyboards to ensure data entry is both accurate and timely.

Continuous VDU use for long period of time and sitting in a restricted position.

Must have an ability to use fine tools when dealing with internals on hardware and other technical equipment.

May be required to occasionally carry or move equipment without aids. E.g. personal computers and printers.

May occasionally be required to work in a dusty, dirty or cramped environments when dealing with PC equipment, networking equipment or cabling runs.

Frequent requirement to use road transportation.

Most Challenging/difficult parts of the job

Frequent requirement for prolonged periods of concentration e.g. during a major incident.

Maintaining specialist knowledge of a range of ever-changing IT software, hardware and infrastructure.

Occasional interruptions resulting from day to day queries and issues.

A high level of concentration is required on a daily basis to maintain accuracy of solutions being implemented sometimes for extended periods of time.

Making decisions in the field with available backup and support that can affect the availability of clinical systems used in the provision of patient care.

Freedom to act

Required to act independently within the departmental guidelines and decide when it is necessary to escalate issues and problems to a supervisor or a more senior technical person.

Must work within defined departmental and national protocols/policies and professional code of conduct.

General

Undertake such other duties as may be required from time to time in accordance with the nature and grading of the post.

Apply Now

Refine Your Search

technical support jobs in crewe

2nd Line Project Engineer

Advansys Technical Consultant

IT Technician

Senior IT Support Specialist / Project Engineer MSP

Service Desk Team Leader

DB&T Service Desk Technician

Senior IT System Specialist / Architect

Field Support Engineer - ITS

IT Systems Specialist

IT Service Desk Analyst Apprentice

1st Line Support Engineer

Mainframe Service Operator

PLM CONSULTANT APPRENTICE

Field Support Engineer - ITS

AI Development Coach

Change Management & Training Lead

Data Trainer/Coach

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