Customer success manager Work, Jobs in Llanishen, Crf (with Salaries)

Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Account Manager
CITY ELECTRICAL FACTORS LTD —Cardiff
- £28,000 - £35,000 a year
- Full-time
- Sales
- Salesforce
- Business development
- Free parking
- Employee discount
Quick apply
Leisure Member Relations Manager
Village Hotels - Cardiff - Leisure —Cardiff
- Full-time
- Social media management
- Employee assistance programme
- Gym membership
Quick apply
Sales Manager
Mazuma GB Ltd —Bridgend
- £40,000 - £45,000 a year
- Full-time
- Team management
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
5d
Sales Manager
MAJESTIC HOTEL —Cardiff
- £28,000 - £30,000 a year
- Full-time
- Merchandising
- Hotel
- Administrative experience
Quick apply
Myopia Consultant
Hoya Vision Care —South Glamorgan
- Remote
- Sales
- Business development
- Travel
- Employee assistance programme
Quick apply
5d
Customer Care Advisor - 9 Month FTC
Ogi —Cardiff
- £26,227.50 a year
- Hybrid work
- Bilingual
- CRM software
- Analysis skills
Quick apply
6d
Assistant Store Manager
Mountain Warehouse —Cardiff
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Store Manager Designate - Cardiff
Home Bargains —Cardiff
- £49,359 a year
- Customer service
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
5d
Team Leader
Card Factory —Cardiff
- Up to £14.31 an hour
- Customer service
- Leadership
4d
Assistant Manager
Levi Strauss & Co. —Cardiff
- Weekend availability
- Continuous improvement
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
DS/Alfa Romeo Concierge
Evans Halshaw —Cardiff
- CRM software
- Annual leave
- Employee discount
Quick apply
Store Manager
Lidl —Cardiff
- £13.45 - £13.65 an hour
- Part-time
- Communication skills
- Time management
- Store discount
- Employee discount
Team Manager
Castelan —North Somerset
- £28,789 - £35,000 a year
- Full-time
- Supervising experience
- Organisational skills
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Store Manager Designate Blaenau Gwent
Home Bargains —Blaenau Gwent
- £46,891 a year
- Customer service
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)
Welsh Revenue Authority —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Language training provided
6d
Brow & Beauty Expert - Cardiff
Benefit Cosmetics UK —Cardiff
- Part-time
- Sales
- Customer service
- Annual leave
- Referral programme
Business Development Manager (Compound Semiconductor)
Oxford Instruments plc —Bristol
- Engineering
- Travel
- AI
- Annual leave
Sales Colleague
Currys —Newport
- £12.71 - £13.01 an hour
- Part-time
- Retail sales
- Annual leave
- Employee discount
12d
Senior Internal Sales Coordinator - Bristol
GRS Group —Bristol
- Full-time
- CRM software
- Microsoft Office
- Business development
- Employee assistance programme
Quick apply
4d

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customer success manager jobs near llanishen, crf

Customer Success Manager

LEAP Legal Software -
Cardiff

Quick apply

Job details

Full-time
£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Word
Driving Licence
Client engagement
Xero
Bachelor's degree
Customer renewal management
Customer loyalty building
Organisational skills
Relationship management
Customer support
Communication skills
Time management

Full job description

The Role

Customer Success Manager - LegalTech

Location: Cardiff (Hybrid) | Permanent | Full-Time

Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step.

About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.

Our mission is simple: to help lawyers who help people.

Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.

The Opportunity

Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one.

You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post-implementation follow-ups, you will provide hands-on support both on-site and face-to-face, ensuring clients feel confident integrating LEAP into their daily operations.

This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business-as-usual.

Requirements

What you'll do

Build strong relationships with customers to drive satisfaction, loyalty, and long-term retention
Act as a trusted advisor and subject matter expert for LEAP software
Support customers nationwide to maximise value from their LEAP case management software
Promote adoption of the full LEAP product suite, including new features and functionality
Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities
Proactively address customer concerns and resolve issues in collaboration with internal teams
Deliver onsite and remote training sessions to support product adoption and best practice use
Engage with customers throughout their lifecycle to ensure continued success with LEAP
Identify opportunities to develop reference customers and support new business initiatives
Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices

What you'll bring

3-5 years’ experience in a Customer Success, Account Management, or similar client-facing role
Experience managing customer renewals and maintaining service quality
Willingness to travel nationwide approximately 2 to 3 days per week
Excellent organisational and time management skills
Strong written and verbal communication skills
Self-motivated, disciplined, and able to work independently
Passion for technology and helping customers succeed with software
Ability to clearly explain solutions and workarounds in a simple, concise way
Full UK driving licence and access to a car (car allowance provided)
Professional, articulate, and well presented
Strong working knowledge of Microsoft Word, Excel, and Outlook

Desirable

- Legal or accounting background or relevant qualifications
- Understanding of small law firm environments and client expectations
- Knowledge of Solicitors’ Accounts Rules
- Experience delivering onsite or remote training
- Basic knowledge of Xero

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application

Benefits

What you'll get

Career & Growth

Generous professional development fund
Support for training, learning, and career progression

Health & Wellbeing

Private health insurance (including dental and optical)
£80 monthly gym contribution
Employee Assistance Programme
Life insurance cover

Financial Benefits

8% employer pension contribution
PerkBox membership with discounts and rewards
Cycle to Work scheme
Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

25 days annual leave + 8 bank holidays
Enhanced parental leave
One paid volunteer day each year for a charity of your choice

Work environment

Friendly, supportive, and driven culture
Free healthy breakfast, light lunch, and snacks
Regular socials

Life at LEAP
Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 31 July 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#L1-KT1

Quick apply

Refine Your Search

customer success manager jobs in llanishen, crf

Customer Success Manager

Account Manager

Leisure Member Relations Manager

Sales Manager

Sales Manager

Myopia Consultant

Customer Care Advisor - 9 Month FTC

Assistant Store Manager

Store Manager Designate - Cardiff

Team Leader

Assistant Manager

DS/Alfa Romeo Concierge

Store Manager

Team Manager

Store Manager Designate Blaenau Gwent

Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)

Brow & Beauty Expert - Cardiff

Business Development Manager (Compound Semiconductor)

Sales Colleague

Senior Internal Sales Coordinator - Bristol

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