Senior customer support Work, Jobs in Bangor, Dow (with Salaries)

Head of Travel Operations
Turismo Lahuan Travel and Business Services Ltd —Bangor
- £56,538 - £90,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
3d
Director of Client Success
Vibranium SEO Group —Bangor
- £84,942 - £94,000 a year
- Full-time
- English
- Business development
- Analysis skills
Quick apply
2d
Senior TikTok Creator & Affiliate Manager
Dylan Oaks Jewellery —Belfast
- £30,000 - £40,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
9d
Senior Supply Chain Manager
Danesi Leathercraft Group —Bangor
- £5,600 - £7,000 a month
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
Quick apply
Project Manager - Water
Veolia Water Outsourcing Limited —Groomsport
- Up to £52,000 a year
- Full-time
- Microsoft Office
- Project management
- IT
- Annual leave
- Employee discount
Quick apply
Senior IT Support Engineer
Flanagan Flooring Distributors —Saintfield
- Full-time
- Computer Science
- Sales
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
5d
Service Advisor
Charles Hurst —Dundonald
- £32,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Customer Experience Manager
British Council —Belfast
- £30,839 a year
- Customer service
- Continuous improvement
- No degree
Management Accountant
Motia —Antrim
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- Leadership
- Free parking
- Annual leave
Quick apply
Operations Accountant
Caterpillar —Larne
- £50,827 - £63,534 a year
- Full-time
- Bachelor's degree
- Accounting
- Annual leave
Telesales Executive
Bathshack —Antrim
- £28,000 - £33,000 a year
- Full-time
- Sales
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Telecom Support Engineer
Simplicity Group LTD —Belfast
- £28,000 - £32,000 a year
- Full-time
- Continuous improvement
- Driving
- In-person
- Free parking
- Referral programme
Quick apply
9d
Head of IT Service Management - IT Operations
National Crime Agency —Belfast
- £82,317 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- IT
- Annual leave
Part Time Senior Therapist & Full time Senior Therapist
Omeya Day Spa —Bangor
- From £13.25 an hour
- Part-time
- Customer service
- English
- In-person
- Store discount
- Employee discount
Quick apply
Team Leader
Mitie —Belfast
- £16 an hour
- Full-time
- Microsoft Access
- Customer service
- Microsoft Office
12d
Customer and Trading Manager - Nightshift
Sainsbury's —Belfast
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Credit Controller
Go Power —Belfast
- Full-time
- Analysis skills
- Financial services
- In-person
Quick apply
Head Chef
Loungers —Bangor
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
11d
Senior Major Incident Manager
Capita —Belfast
- Full-time
- Analysis skills
- SharePoint
- Communication skills
Lead Records Management Specialist
National Westminster Bank PLC —Belfast
- £73,800 - £110,700 a year
- Full-time
- Hybrid work
- Java
- Master's degree
- AWS
- Annual leave
- Flexible schedule
2d

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Head of Travel Operations

Turismo Lahuan Travel and Business Services Ltd
Bangor

Quick apply

Job details

Permanent | Full-time
£56,538 - £90,000 a year
3 days ago

Qualifications

Hospitality
Management
Customer service
Leadership
Communication skills
Time management

Full job description

About the Role: Bangor is a growing coastal city with strong links to tourism, hospitality, and regional travel services. At Turismo Lahuan Travel and Business Services Ltd, we focus on delivering reliable, well-organised, and customer-focused travel solutions for private clients, business travellers, and partner organisations. We are looking for a Head of Travel Operations who can lead our day-to-day travel service delivery, improve operational efficiency, and ensure every client experience is handled with professionalism and care.

This is a senior leadership role for someone who understands travel operations, supplier coordination, customer service, and team management. You will be responsible for overseeing travel planning workflows, improving service standards, supporting operational teams, and ensuring our business continues to grow in a structured and sustainable way.

Why Work With Us? The Environment: Our Bangor location offers a professional and accessible workplace within a well-connected business area. We value a calm, organised, and supportive environment where strong communication and reliable service matter.

Operational Impact: You will have direct influence over how our travel operations are planned, delivered, and improved. Your decisions will help shape customer satisfaction, supplier relationships, and service quality.

Growth Focus: We are expanding our travel and business support services, creating opportunities for leadership, process improvement, and long-term career development.

Collaborative Culture: You will work closely with senior management, client service teams, and external travel partners to deliver smooth and dependable travel solutions.

Key Responsibilities: Travel Operations Leadership: Oversee daily travel operations, including bookings, itineraries, client requests, supplier coordination, and service delivery standards.

Team Management: Lead, support, and develop travel coordinators and operations staff. Set clear expectations, monitor performance, and encourage a professional service culture.

Supplier and Partner Coordination: Build and maintain strong relationships with hotels, transport providers, tour operators, and other travel service partners.

Process Improvement: Review current operational workflows and introduce practical improvements to increase efficiency, reduce errors, and improve client satisfaction.

Client Service Oversight: Ensure client concerns, escalations, and complex travel requirements are handled quickly, professionally, and with attention to detail.

Reporting and Performance Monitoring: Track key operational metrics, prepare reports for senior management, and identify areas for business improvement.

Compliance and Risk Management: Ensure travel operations follow company procedures, relevant travel policies, data protection standards, and health and safety requirements.

What We Are Looking For: Experience: 6+ years of experience in travel operations, tourism management, hospitality operations, or a related service industry, with at least 2 years in a leadership or senior supervisory role.

Industry Knowledge: Strong understanding of travel bookings, itinerary planning, supplier management, customer service standards, and operational coordination.

Leadership Skills: Confident in managing teams, setting priorities, resolving issues, and supporting staff development.

Communication: Excellent written and verbal communication skills, with the ability to work professionally with clients, suppliers, staff, and senior stakeholders.

Problem Solving: Able to stay calm under pressure, handle last-minute changes, and find practical solutions when travel plans or client requirements change.

Organisation: Strong attention to detail, good time management, and the ability to oversee multiple operational priorities at the same time.

Mindset: You are service-focused, commercially aware, and practical. You understand that successful travel operations depend on planning, communication, and consistent follow-through.

Pay: £56,538.00-£90,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior customer support jobs in bangor, dow

Head of Travel Operations

Director of Client Success

Senior TikTok Creator & Affiliate Manager

Senior Supply Chain Manager

Project Manager - Water

Senior IT Support Engineer

Service Advisor

Customer Experience Manager

Management Accountant

Operations Accountant

Telesales Executive

Telecom Support Engineer

Head of IT Service Management - IT Operations

Part Time Senior Therapist & Full time Senior Therapist

Team Leader

Customer and Trading Manager - Nightshift

Credit Controller

Head Chef

Senior Major Incident Manager

Lead Records Management Specialist

I want to receive the latest job alerts for senior customer support in bangor, dow

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