Customer service Work, Jobs in Barnard Castle, Dur (with Salaries)

Courier Manager
William Smith Group 1832 —Barnard Castle
- £38,000 - £47,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
Barista
Costa Limited —Barnard Castle
- £13.12 - £14.12 an hour
- Part-time
- Serving
- Fast casual restaurant
- Cleaning
- Employee discount
Customer Adviser
Newcastle Building Society —Barnard Castle
- £25,469 - £28,026 a year
- Full-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
3d
Customer Experience Advisor
FlooringSuperstore.com —Bishop Auckland
- £13 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Store discount
Quick apply
3d
Customer Assistant
Lidl —Barnard Castle
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
2d
Retail Customer Service & Merchandising Team Member
Mainsgill Farmshop —Richmond
- £12.75 - £14.00 an hour
- Overtime
- Customer service
- Merchandising
- Organisational skills
- Free parking
- Employee discount
Quick apply
6d
Full-Time E-Commerce Administrator
3DXR Ltd —Richmond
- £27,000 - £35,000 a year
- Full-time
- Microsoft Word
- Inventory control
- Computer literacy
- Employee discount
- Gym membership
Quick apply
3d
Team Member
Harry Ramsdens Group Limited —Barnard Castle
- Full-time
- Serving
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Clinical Services Administrator
PolyPhotonix —Sedgefield
- £25,500 - £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Free parking
Quick apply
Tearoom Front of House Team Member
Mainsgill Farmshop —Richmond
- From £26,000 a year
- Overtime
- Serving
- Hospitality
- Customer service
- Free parking
Quick apply
6d
Hotel Receptionist
The Fleece Hotel (North Yorkshire) —Richmond
- From £27,000 a year
- Weekend availability
- Bar
- Hotel
- Organisational skills
Quick apply
9d
Resolution Case Handlers
Sopra Steria —Durham
- £26,536 a year
- No weekends
- Hybrid work
- Communication skills
- Annual leave
Delicatessen & Fresh Foods Team Member
Mainsgill Farmshop —Richmond
- £12.75 - £15.50 an hour
- Overtime
- Serving
- Customer service
- Driving
- Free parking
- Employee discount
Quick apply
6d
Client Success Consultant
Simply Thankyou —Darlington
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
Customer Care Co-ordinator
North East Sealants Limited —Shildon
- £26,000 - £32,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2h
Customer Service Advisor
Northgate Vehicle Hire —Darlington
- £24,854 - £26,958 a year
- Monday to Friday
- Hybrid work
- Computer literacy
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Hotel Receptionist
The Manor House Hotel —Bishop Auckland
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply
Visitor Centre Operator
Saputo Inc. —Hawes
- Part-time
- In-person
- Cash handling
- Free parking
- Employee discount
Part Time Customer Service Admin Assistant
Teward Recycling Ltd —Darlington
- From £13 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Data entry
- Free parking
- Employee discount
Quick apply
2d
Part-Time Station Support Assistant - 6 months
LNER —Darlington
- Part-time
- Customer service
- Employee discount

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customer service jobs near barnard castle, dur

Courier Manager

William Smith Group 1832 -
Barnard Castle

Quick apply

Job details

Full-time
£38,000 - £47,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Employee discount
On-site parking

Qualifications

Logistics
Internal department liaison
Complaint handling
Continuous improvement
Partnership building
Organisational skills
Management reporting
Transport experience
Negotiated procurement
Negotiation
Time management

Full job description

Job Title: Courier Manager

We're looking for an organised, commercially minded and proactive Courier Manager to take ownership of our courier network and help us deliver an outstanding service to our customers.

This is an exciting opportunity for someone who enjoys building supplier relationships, negotiating the best commercial agreements and using data to drive improvements. You'll be responsible for ensuring we use the right courier, at the right price, with the right level of service, while continually looking for ways to improve performance and reduce costs.

Working closely with our Warehouse, Customer Service and Finance teams, you'll become the company's expert on all things transport and logistics.

Key Responsibilities

You'll have overall responsibility for our courier strategy and day-to-day courier management, including:

Developing and maintaining the company's courier strategy to ensure we're using the most appropriate carriers and service levels.
Building and managing strong relationships with our courier partners.
Negotiating pricing, contracts and service level agreements.
Monitoring courier performance and holding regular performance reviews.
Analysing delivery performance, costs and trends to identify opportunities for improvement.
Managing courier-related customer complaints, including lost, damaged or delayed deliveries.
Raising, monitoring and resolving courier claims, ensuring claims are submitted within required timescales.
Working closely with our Warehouse team to manage returned deliveries and investigate unlogged returns.
Reviewing courier invoices and investigating any pricing discrepancies or anomalies.
Producing reports on courier performance, costs and key performance indicators.
Identifying opportunities to improve service levels, reduce transport costs and enhance the customer experience.

What We're Looking For

We're looking for someone who is:

Commercially aware with strong negotiation skills.
Highly organised with excellent attention to detail.
Analytical and confident working with data and performance reports.
A confident communicator who can build strong supplier relationships.
Proactive, able to identify issues before they become problems.
Comfortable working across multiple departments.
Customer focused with excellent problem-solving skills.

Experience & Skills

Essential:

Previous experience in a courier, logistics, transport or supply chain role.
Experience managing supplier or courier relationships.
Strong commercial and negotiation skills.
Experience analysing performance data and producing reports.
Excellent IT skills, including Microsoft Excel.
Strong organisational and time management skills.

Desirable:

Experience within manufacturing, distribution or warehousing.
Experience managing transport contracts.
Experience handling courier claims and service investigations.
Knowledge of ERP or warehouse management systems.

What You'll Bring

You'll enjoy taking ownership, making decisions and driving improvements. You'll be equally comfortable negotiating with national courier providers as you are working with our warehouse team to resolve operational issues. You'll take pride in delivering excellent service while continually looking for smarter, more efficient ways of working.

What we offer

· Pension Scheme

· Life Assurance 6 x Salary

· Free Parking

· Employee Assistance Programmes

· Training and career development

· Holiday Purchase Scheme

· Cycle to Work Scheme

· Techscheme and Employee Discount

If you're looking for a role where you can genuinely influence how a business manages its transport network and makes a measurable impact on cost, service and customer satisfaction, we'd love to hear from you.

Location: Barnard Castle, County Durham

Job Type: Full-time

Salary: Salary: Circa £38,000 - £47,000, with flexibility depending on the experience and skills you bring to the role

To apply please send your CV with a covering letter to [email protected]

Pay: £38,000.00-£47,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking

Ability to commute/relocate:

Barnard Castle, Durham: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in barnard castle, dur

Courier Manager

Barista

Customer Adviser

Customer Experience Advisor

Customer Assistant

Retail Customer Service & Merchandising Team Member

Full-Time E-Commerce Administrator

Team Member

Clinical Services Administrator

Tearoom Front of House Team Member

Hotel Receptionist

Resolution Case Handlers

Delicatessen & Fresh Foods Team Member

Client Success Consultant

Customer Care Co-ordinator

Customer Service Advisor

Hotel Receptionist

Visitor Centre Operator

Part Time Customer Service Admin Assistant

Part-Time Station Support Assistant - 6 months

I want to receive the latest job alerts for customer service in barnard castle, dur

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