1st line Work, Jobs in Benwell, Twr (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
Quick apply
Case Officer and Workflow Support (EO)
Building Safety Regulator —Newcastle upon Tyne
- £31,657 - £34,570 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Continuous improvement
- Annual leave
- Sick pay
11d
Apprentice IS 1st Line Support
HomeGroup —Newcastle upon Tyne
- £10.85 - £12.71 an hour
- Temporary
5d
F&B Assistant
Legends Global (Europe) —Newcastle upon Tyne
- Weekend availability
- Customer service
- Travel
- Guest services
Quick apply
5d
Financial Crime Investigator
Nationwide Building Society —Newcastle upon Tyne
- From £27,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Communication skills
- Time management
4d
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Analytics
- Annual leave
- Referral programme
Quick apply
13d
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
Temporary Waking Night Support Worker
YMCA Wearside Ltd —Chester-le-Street
- £13.55 an hour
- 12 hour shift
- Computer literacy
- English
- Travel
- Annual leave
- Sick pay
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
14h
Student Enrichment Assistant
Durham University —Durham
- £10,010.00 - £10,228.40 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
- Employee assistance programme
7d
Supervisory Assistant - South Street Community Primary School
Gateshead Council —Gateshead
- £3,199.57 - £3,209.97 a month
- Part-time
- Experience working with children
- School
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Salaried GP (Salary dependent on experience)
Branch End Surgery —Stocksfield
- Hybrid work
- Microsoft Outlook
- Analysis skills
- Communication skills
- Free parking
Quick apply
6d
Cafe Manager
Refuse CIC —Chester-le-Street
- £25,430 a year
- Full-time
- Serving
- Management
- Cooking
- Annual leave
Quick apply
4d
Registered Nurse Nights
Hill Care —Blyth
- £21.50 an hour
- 8 hour shift
- Medication administration
- Supervising experience
- Mentoring
- Free parking
- Flexible schedule
Quick apply

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1st line jobs near benwell, twr

2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Technical support incident logging
Organisational skills
Customer support
Training & development
Communication skills
Remote diagnostics
Help desk

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

1st line jobs in benwell, twr

2nd Line Support Technician

Case Officer and Workflow Support (EO)

Apprentice IS 1st Line Support

F&B Assistant

Financial Crime Investigator

End User IT Apprentice

Service Desk Analyst

Infrastructure and Network Engineer

Temporary Waking Night Support Worker

Service Desk Consultant - 2nd Line (Infrastructure)

Service Desk Consultant - 2nd Line (Infrastructure)

3rd Line Network Support Engineer

Systems Support Analyst

Student Enrichment Assistant

Supervisory Assistant - South Street Community Primary School

Senior Service Desk Consultant - 3rd Line

Salaried GP (Salary dependent on experience)

Cafe Manager

Registered Nurse Nights

I want to receive the latest job alerts for 1st line in benwell, twr

Explore jobs in more locations

Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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