Service excellence training manager Work, Jobs in Birtley, Twr (with Salaries)

Service Excellence Training Manager
Sodexo —Newcastle upon Tyne
- £35,000 - £37,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
3d
Training and Health & Safety Manager
UK Commercial Group Limited —Gateshead
- £35,000 - £50,000 a year
- Full-time
- In-person
- Training & development
- Leadership
Quick apply
Graduate Project Manager (Energy) - Newcastle - 2027
Stantec —Newcastle upon Tyne
- Hybrid work
- Bachelor's degree
- Business
Operations Manager - Night Time Economy, North East
T3 Security Limited —Newcastle upon Tyne
- Weekend availability
- Hybrid work
- Microsoft Word
- Team management
- Travel
Quick apply
2d
Educational Centre Manager
First Class Learning Chester Le Street —Chester-le-Street
- £12.75 - £30.00 an hour
- Temporary
- Supervising experience
- Human resources
- Recruiting
Quick apply
6d
OneView Product Manager
Technology Services Group —Newcastle upon Tyne
- £55,000 a year
- Product management
- Annual leave
- Employee assistance programme
9d
OneView Product Manager
TSG —Gateshead
- £45,000 - £55,000 a year
- Product management
- Annual leave
- Employee assistance programme
Quick apply
9d
IT Project Manager
Winn Group —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Software development
- Flexible schedule
Quick apply
10d
Service Manager
Durham County Council —Durham
- £56,554 - £60,680 a year
- Full-time
- Continuous improvement
General Manager
GAP Group —Newcastle upon Tyne
- Full-time
- Business development
- Training & development
- Leadership
Business Operations & Client Manager
On Fabrications Ltd (OnFab) —Cramlington
- Up to £40,000 a year
- Full-time
- CRM software
- Inventory control
- Business development
- Free parking
Quick apply
General Manager
Vertu Motors —Newcastle upon Tyne
- £90,000 - £120,000 a year
- Full-time
- Leadership
Quick apply
3d
Global People Services Specialist (Talent Acquisition & Onboarding)
Sage —Newcastle upon Tyne
- Hybrid work
- Microsoft Office
- Human resources
- Recruiting
- Annual leave
- Referral programme
4d
Senior Environmental Project Manager
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Mentoring
- Flexitime
- Work from home
Registered Manager (North Shields or Middlesbrough)
Team Fostering —North Shields
- £60,052.05 - £64,341.48 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Senior Digital Project Manager
Arup —Newcastle upon Tyne
10d
Assistant Front of House Manager
Royal Station Hotel —Newcastle upon Tyne
- Full-time
- Hotel
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Project Manager
Rehlko —Sunderland
- Full-time
- CRM software
- Travel
- Organisational skills
- Employee assistance programme
Human Resources Advisor
Express Engineering —Gateshead
- £35,900 a year
- Full-time
- Human resources
- In-person
- Training & development
- Free parking
- Employee assistance programme
Quick apply
9d
LEISURE CLUB MANAGER
Delta Hotels by Marriott Newcastle —Newcastle upon Tyne
- Full-time
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
Quick apply

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service excellence training manager jobs near birtley, twr

Service Excellence Training Manager

Sodexo -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£35,000 - £37,000 a year
3 days ago

Benefits

Free parking
Cycle to work scheme
Employee assistance programme
On-site parking

Qualifications

Facilitation
Stakeholder engagement
Customer service
Stakeholder liaison
Coaching
Microsoft Office Suite
Microsoft Office
Presentation skills
Organisational skills
IT
LMS
Training & development
Guest services
Employee engagement
Leadership
Learning and development experience
Stakeholder management

Full job description

Job Introduction

Service Excellence Training Manager

Newcastle United Football Club, St James Park, Newcastle Upon Tyne, NE1 4ST
£35,000pa - £37,000pa + excellent benefits
40hrs pw 5/7 flexibility required
Free onsite parking
Free meals on duty

Job Introduction

At Sodexo Live!, we're not just serving food, drinks and hospitality experiences. We're creating moments that fans remember for a lifetime.

We're looking for an inspiring Service Excellence & Training Manager to join our team at the iconic Newcastle United Football Club, where you'll play a pivotal role in shaping the guest, fan and employee experience across one of the UK's most exciting and fast-paced venues.

This is a unique opportunity to combine your passion for learning and development with your expertise in hospitality and customer experience. You'll champion a culture of service excellence, develop future talent and help ensure every guest interaction reflects the premium standards that Sodexo Live! is renowned for.

We're seeking an energetic and innovative leader who is passionate about developing people and creating exceptional guest experiences.

If you're passionate about people development, service excellence and creating memorable experiences, we'd love to hear from you.

What You'll Do:

As our Service Excellence & Training Manager, you'll lead the development and delivery of innovative learning programmes that empower our teams to deliver exceptional experiences across hospitality suites, premium dining areas, bars, lounges and stadium concourses.

You'll:

Lead and champion the Sodexo Live! service excellence strategy across Newcastle United Football Club.
Design and deliver engaging training, onboarding and development programmes for both casual and permanent colleagues.
Create inspiring learning content, service playbooks and operational standards that support world-class hospitality delivery.
Build strong relationships with operational leaders to identify talent and development opportunities.
Drive employee engagement, learning participation and career progression across the workforce.
Analyse guest feedback, fan insights and service performance metrics to continuously improve the customer experience.
Support community employability initiatives and strengthen Sodexo Live!'s reputation as an employer of choice.
Deliver learning experiences that support major matchdays, concerts and large-scale events at one of the UK's most iconic sporting venues.

For a full list of responsibilities please view the attached job description

What You Bring:

Experience within hospitality, stadia, events, hotels or premium service environments.
A proven track record of delivering service excellence, customer experience or quality improvement programmes.
Experience designing and delivering engaging training, coaching and development programmes for a variety of audiences.
A strong understanding of customer service principles, guest journey mapping and service performance measurement.
The ability to analyse customer feedback, service metrics and operational performance data to identify opportunities for improvement.
Excellent stakeholder management skills, with the confidence to influence, engage and build strong relationships across all levels of the business.
Strong leadership, facilitation, coaching and presentation skills.
Excellent organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
Strong IT, administration and reporting capabilities, including experience using Learning Management Systems (LMS) and Microsoft Office applications.
A proactive, self-motivated and solution-focused approach, with a passion for continuous learning and development.
Flexibility to work evenings and weekends and travel across the Sodexo Live! estate when required.

What we offer:

Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment

Ready to be part of something greater? Apply today!

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

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Refine Your Search

service excellence training manager jobs in birtley, twr

Service Excellence Training Manager

Training and Health & Safety Manager

Graduate Project Manager (Energy) - Newcastle - 2027

Operations Manager - Night Time Economy, North East

Educational Centre Manager

OneView Product Manager

OneView Product Manager

IT Project Manager

Service Manager

General Manager

Business Operations & Client Manager

General Manager

Global People Services Specialist (Talent Acquisition & Onboarding)

Senior Environmental Project Manager

Registered Manager (North Shields or Middlesbrough)

Senior Digital Project Manager

Assistant Front of House Manager

Project Manager

Human Resources Advisor

LEISURE CLUB MANAGER

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