Operational support, engineer i Work, Jobs in Bishopton, Rfw (with Salaries)

IT Service Desk and Incident Analyst
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Communication skills
- Annual leave
12d
Customs & Logistics Co-ordinator
Edrington —Glasgow
- £34,000 - £43,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Store discount
- Employee discount
9d
Store Colleague - Part Time
GOOUTDOORS —Clydebank
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
2d
Operations Shift Manager
Simba Courier Logistics Ltd —Glasgow
- £30,000 - £35,000 a year
- Full-time
- Team management
- Organisational skills
- Communication skills
- Free parking
- Referral programme
Quick apply
12d
Maintenance Planner
KSD Support Services Ltd —Glasgow
- Up to £30,000 a year
- Full-time
- Writing skills
- Computer skills
- In-person
Quick apply
IT Service Desk Analyst
Terumo Aortic —Inchinnan
- £26,500 a year
Quick apply
Fraud Specialist
Teleperformance —Glasgow
- Up to £28,500 a year
- Full-time
- English
- Communication skills
- Banking
- Annual leave
- Employee discount
Customer Service Representative Lloyds Banking Group Disputes
Teleperformance —Glasgow
- £27,081.60 a year
- Full-time
- English
- Communication skills
- Banking
- Annual leave
- Employee discount
Assistant Facilities Manager
Sodexo —Paisley
- Up to £35,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
5d
Graduate Account Manager
Navitas Safety —Glasgow
- £25,000 - £28,000 a year
- Hybrid work
- CRM software
- Quick service & fast food restaurant
- In-person
Quick apply
Assistant Services & Quality Manager
Cleaning Scotland Ltd —Glasgow
- From £30,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Driver
ABM —Paisley
- Weekend availability
- Customer service
- Communication skills
EUC Engineer
Scottish Leather Group —Bridge of Weir
- £0.01 a year
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Laboratory Support
SGS —Glasgow
- Full-time
- Laboratory experience
- Annual leave
Quick apply
4d
Operational Support, Engineer I
Thermo Fisher Scientific —Paisley
- Full-time
- Engineering
- Continuous improvement
- Travel
Graduate Apprentice - Quality Engineering
Diodes Incoporated —Greenock
- £26,436.80 a year
- Full-time
- Engineering
- Continuous improvement
- In-person
- Free parking
- Flexitime
Quick apply
13d
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Trainee Logistics Coordinator
Duchess & Alleycat —Glasgow
- From £26,500 a year
- Full-time
- Computer literacy
- English
- Quality control
- Free parking
Quick apply
5d
Field Service Engineer
LEGRAND Care UK —Glasgow
- £34,000 - £40,000 a year
- Weekend availability
- Customer service
- Travel
- Hand tools
- Employee assistance programme
- Sick pay
Quick apply
Customer Onboarding Executive
Firefish Software —Glasgow
- £24,000 - £32,000 a year
- Remote
- CRM software
- Recruiting
- Employee discount
- Flexible schedule
Quick apply

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IT Service Desk and Incident Analyst

CalMac Ferries Limited -
Gourock

Apply Now

Job details

Full-time
£35,667 a year
12 days ago

Benefits

Annual leave
Company pension

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Service restoration
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Networking
Communication skills
Active Directory
Help desk

Full job description

Salary

£35,667 plus benefits

Contractual hours

37.5

Basis

Full time

Package

• Competitive salary • Very generous pension • Excellent training, development, and career progression • 37 days annual leave (pro-rata) • Staff travel pass for yourself, spouse/partner, and dependents

Date posted

05/08/2026

Job reference

REC000101644

IT Service Desk and Incident Analyst - REC000101644.

Location: Based from our beautiful Gourock head office 5 days per week with travel across our ports and vessels as required.
Contract: Permanent, full time 37.5 hours per week, Monday – Friday 8:30-17:00
Salary: £35,667 plus benefits

Keep Our Business Connected. Solve Problems. Make an Impact.

Are you passionate about technology and thrive on solving problems? Do you enjoy delivering outstanding customer service while working in a fast-paced IT environment?

We're looking for an IT Service Desk & Incident Analyst to join our team and play a vital role in maintaining the high standards of IT support our colleagues rely on every day. Working within a predominantly Microsoft environment and utilising Freshservice as our IT Service Management platform, you'll be at the heart of resolving technical issues, managing incidents, and ensuring business-critical services remain available and performing at their best.

This is an exciting opportunity for a proactive and customer-focused IT professional who enjoys troubleshooting, collaborating with stakeholders, and driving service excellence.

What You'll Be Doing

As our IT Service Desk & Incident Analyst, you'll:

Act as the first point of contact for IT incidents, service requests and technical support queries.
Log, prioritise, investigate and resolve issues within agreed service levels.
Diagnose and troubleshoot problems, escalating where required.
Monitor incidents through to resolution, keeping users informed throughout.
Identify recurring issues and support root cause analysis to drive long-term improvements.
Manage service request queues and deliver excellent customer service.
Participate in out-of-hours support when required.

What We're Looking For

You'll bring a combination of technical expertise, problem-solving ability and excellent customer service skills, including:

Essential Experience & Knowledge

Previous experience in a Service Desk, Incident Management or similar IT support role.
Experience working within Microsoft environments.
Strong Microsoft user administration experience, including:

Active Directory
Microsoft 365 / Office 365

Understanding of:

Event monitoring and management technologies
Virtual and physical server environments
Replication technologies
Network, server, database and application resilience concepts

Experience engaging with a variety of stakeholders and customers.

Personal Attributes

A collaborative team player with a positive, proactive approach.
Highly organised with excellent planning skills.
Calm under pressure with the ability to think logically and troubleshoot effectively.
Strong verbal and written communication skills.
Excellent relationship-building, networking and influencing abilities.
Able to prioritise workloads and deliver against competing deadlines.
Analytical, objective and committed to delivering exceptional customer service.

Why join CalMac?

This is an exciting time of positive change for CalMac! As one of Scotland’s biggest employers and being awarded a 10‑year CHFS3 contract, we have long‑term stability and investment to continue to deliver essential services to Scotland’s communities.

And this is more than just a Service Desk role. You'll be joining a team that plays a critical role in keeping the organisation running smoothly while contributing to service improvement and operational excellence. You'll have the opportunity to work with modern Microsoft technologies, collaborate with experienced IT professionals, and make a genuine impact every day.

If you're an enthusiastic IT professional who enjoys resolving incidents, improving services and delivering excellent customer experiences, we'd love to hear from you.

Please note, we may close this vacancy early for external applicants if we receive the required quality or quantity of applications. All offers are subject to references and right to work in the UK checks. No agencies please

Apply Now

Refine Your Search

operational support, engineer i jobs in bishopton, rfw

IT Service Desk and Incident Analyst

Customs & Logistics Co-ordinator

Store Colleague - Part Time

Operations Shift Manager

Maintenance Planner

IT Service Desk Analyst

Fraud Specialist

Customer Service Representative Lloyds Banking Group Disputes

Assistant Facilities Manager

Graduate Account Manager

Assistant Services & Quality Manager

Driver

EUC Engineer

Laboratory Support

Operational Support, Engineer I

Graduate Apprentice - Quality Engineering

Specialist Customer Care Advisor - Telephony

Trainee Logistics Coordinator

Field Service Engineer

Customer Onboarding Executive

I want to receive the latest job alerts for operational support, engineer i in bishopton, rfw

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