Desk manager Work, Jobs in Bordon, Ham (with Salaries)

Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Theatre Technician
Farnham Maltings —Farnham
- £13.71 an hour
- Part-time
- Maintenance
- Organisational skills
- Computer skills
- Store discount
- Employee discount
Quick apply
11d
Family Information Service Assistant
WSCC —Chichester
- £27,254 - £28,598 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Computer skills
- Annual leave
6d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Reception Supervisor
Tylney Hall Hotel —Hook
- Full-time
- Hotel
- Front desk
Quick apply
Front Desk & Residential Services Manager (12-month fixed term)
West Dean College —West Dean
- £35,000 a year
- Weekend availability
- Management
- Contracts
- Front desk
- Employee assistance programme
- Employee discount
9d
Hotel Receptionist (Full Time )
The Mandolay Guildford Hotel —Guildford
- £15.72 an hour
- Weekend availability
- Hospitality
- Hotel
- Front desk
- Annual leave
- Employee discount
3d
Regional Facilities Manager
Praxis Facilities Management —Fareham
- Full-time
- Employee assistance programme
Quick apply
13d
Residential Services Coordinator
West Dean College —West Dean
- £13,000 - £26,000 a year
- Part-time
- Hospitality
- Organisational skills
- Front desk
- Employee assistance programme
- Employee discount
9d
Lead Oracle DBA Consultant
Clinisys —Woking
- Remote
- Team management
- AI
- Leadership
Service Coordinator
Bennett & Game Recruitment Limited —Chichester
- £32,000 - £38,000 a year
- Overtime
- Microsoft Word
- In-person
Quick apply
8d
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Guildford
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
9d
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Senior Service Manager
Sopra Steria —Farnborough
- Hybrid work
- Continuous improvement
- Team management
- Leadership
3d
Receptionist
4th Dimension Innovation Ltd —Farnham
- £27,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Front desk
Quick apply
6d
Door Expert/Sales Adviser
Todd Doors Ltd —Farnham
- £28,860 a year
- Full-time
- Sales
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
6d
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Communication skills
Sales Manager
Everyman Driving Experiences —Cranleigh
- £35,000 - £45,000 a year
- Weekend availability
- In-person
- Training & development
- Leadership
- Employee discount
Quick apply
2d
Service Desk Analyst
RSPCA —Horsham
- Full-time
- Hybrid work
- Google Suite
- Travel
- Communication skills

I want to receive the latest job alerts for desk manager in bordon, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Manager

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
IT team management
Stakeholder liaison
Incident queue management
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Major incident coordination
Management reporting
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk
Analytics
Rota coordination

Full job description

7 Month Contract With A local Authority

Job Purpose

The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services.

Key Responsibilities

Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams.
Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels.
Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required.
Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage.
Lead incident management and service request processes, ensuring timely resolution and escalation where appropriate.
Maintain and promote an effective knowledge management framework to support service efficiency and first-time resolution.
Work collaboratively with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services.
Support the coordination and management of major incidents, ensuring effective communication and resolution.
Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement.
Drive best practice and continuous improvement initiatives within an ITIL-based service management environment.
Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service.

Requirements

Significant experience managing Service Desk, IT Operations, or Technical Support teams within a customer-facing environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management.
Good understanding of ITIL principles and experience working within an ITIL-based service management environment.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Strong analytical, organisational, and problem-solving skills.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Ability to prioritise workloads and manage multiple operational demands in a fast-paced environment.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

Refine Your Search

desk manager jobs in bordon, ham

Service Desk Manager

Theatre Technician

Family Information Service Assistant

Application Support Analyst

Reception Supervisor

Front Desk & Residential Services Manager (12-month fixed term)

Hotel Receptionist (Full Time )

Regional Facilities Manager

Residential Services Coordinator

Lead Oracle DBA Consultant

Service Coordinator

Customer Service Manager

Operational Support Officer

Senior Support Services Agent

Senior Service Manager

Receptionist

Door Expert/Sales Adviser

Operational Readiness Lead

Sales Manager

Service Desk Analyst

I want to receive the latest job alerts for desk manager in bordon, ham

Explore jobs in more locations

7 Month Contract With A local Authority

Key Responsibilities

Requirements

Additional Information

Jobseeker tools

Employer Tools

Browse

Stay Connected