User experience Work, Jobs in Bordon, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
DOMESTIC ABUSE REFUGE ADVOCATE
I Choose Freedom —Farnborough
- £25,291.00 - £26,227.50 a year
- Full-time
- Conflict management
- Data entry
- Organisational skills
- Free parking
- Sick pay
Quick apply
Projects Administrator
Antac Support Services —Aldershot
- £26,500 a year
- Full-time
- CRM software
- Administrative experience
- Accounting
- Free parking
- Employee assistance programme
Quick apply
13d
Concierge Front Desk Role
All align Chiropractic Clinic —Liss
- £12.71 - £13.00 an hour
- Part-time
- Computer literacy
- English
- Front desk
- Free parking
- Employee discount
Quick apply
13d
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Azure
- No experience needed
- Windows
Quick apply
IT Field Support Technician - T2 / Second Line
Concero UK —Woking
- £28,000 - £34,000 a year
- Full-time
- Analysis skills
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
9d
Community Projects Assistant
Action Hampshire —Winchester
- £24,273 a year
- Part-time
- Hybrid work
- Research
- Quality control
- Travel
- Employee assistance programme
- Life insurance
Quick apply
IT Support Engineer - 1st Line Application Support
HealthNetConnections Ltd —Aldershot
- From £25,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
Quick apply
2d
Ambulance Care Assistant
EMED Group —Woking
- £12.71 an hour
- Full-time
- Patient care
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sports Assistant
Aspire Defence Services Limited —Aldershot
- Up to £26,800 a year
- Weekend availability
- Customer service
- First Aid Certification
- Cleaning
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Service Representative
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Accommodation & Move On Officer
Chichester District Council —Chichester
- £32,061 - £33,699 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Outreach Team Leader
Change Grow Live —West Sussex
- £36,101.10 - £38,114.53 a year
- Travel
- Leadership
- Annual leave
- Employee discount
Service Colleague (Express)
ASDA —Haslemere
- £13.10 an hour
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
11d
Customer Success Manager
Mysoft —Church Crookham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Microsoft Office
- Mentoring
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Basingstoke
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
3d
Home Delivery Driver
Sainsbury's —Alton
- £14.73 an hour
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
9d
B2B Appointment Setter for 10 Field Sales - BookMyGarage.com (Office based or remote)
BookMyGarage —Portsmouth
- £28,000 - £50,000 a year
- Full-time
- CRM software
- In-person
- Phone etiquette
- Free parking
Quick apply
3d

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user experience jobs near bordon, ham

Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
Service restoration
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

user experience jobs in bordon, ham

Second Line Support

DOMESTIC ABUSE REFUGE ADVOCATE

Projects Administrator

Concierge Front Desk Role

Junior Support Engineer

IT Field Support Technician - T2 / Second Line

Community Projects Assistant

IT Support Engineer - 1st Line Application Support

Ambulance Care Assistant

Sports Assistant

Customer Service Representative

Service Desk Analyst

Accommodation & Move On Officer

Outreach Team Leader

Service Colleague (Express)

Customer Success Manager

IT Support - Trainee

Operational Support Officer

Home Delivery Driver

B2B Appointment Setter for 10 Field Sales - BookMyGarage.com (Office based or remote)

I want to receive the latest job alerts for user experience in bordon, ham

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