Sr.dir,patient experience Work, Jobs in Brighton, Esx (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Medical Records Administrator
Spire Healthcare —Hove
- Part-time
- Microsoft Office
- Data entry
- Organisational skills
- Annual leave
11d
Appropriate Adult
Nini Social Care —Brighton Station
- £14.57 an hour
- Experience working with children
- Mentoring
- Communication skills
Quick apply
Pupil Welfare and Attendance Officer
Brighton & Hove City Council —Brighton
- £22,844 - £32,654 a year
- Part-time
- Experience working with children
- Organisational skills
- Communication skills
3d
Junior Onboarding Consultant
LegalAndGeneral —Brighton and Hove
- £27,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Communication skills
- Employee discount
Quick apply
11d
Bank Receptionist
Spire Healthcare —Hove
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Mental Health Care Assistant
Priory Group —Brighton
- £28,288.26 a year
- Part-time
- English
- Patient care
- In-person
- Free parking
- Annual leave
Complaint Investigations Manager
University Hospitals Sussex NHS Foundation Trust —Brighton
- £39,959 - £48,117 a year
- Full-time
- English
- Conflict management
- Agile
Quick apply
3d
School Counsellor (Peacehaven Community School)
East Sussex County Council —Peacehaven
- £20,626 - £22,660 a year
- Part-time
- Communication skills
- School
- Employee assistance programme
- Referral programme
Front of House Administrator
Hakim Group —Hassocks
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
11d
Engagement and Support Officer
Sussex Partnership NHS Foundation Trust —Worthing
- £28,392 - £31,157 a year
- Part-time
11d
Pharmacy Healthcare Assistant
Kamsons Pharmacy —Brighton
- Up to £12.71 an hour
- Full-time
- Sales
- Cleaning
- In-person
- Employee discount
Quick apply
Legal Secretary Medical NHS Negligence Experience Essential
Allison Jeffery Skin Health and Laser Clinic —Withdean
- £100 - £200 a day
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
- Free parking
- Flexible schedule
Quick apply
13d
Patient Services Advisor
St Lawrence Surgery —Worthing
- £13 an hour
- Part-time
- Data entry
- Front desk
- In-person
Quick apply
1h
Physiotherapy Clinical Co-ordinator - Part-time
Home Physio Company —Brighton
- Up to £15.50 an hour
- Part-time
- Hybrid work
- English
- Microsoft Office
- EMR systems
Quick apply
Team Leader - Secure Mental Health
EMED Group —Burgess Hill
- £15.22 an hour
- Full-time
- Team management
- Recruiting
- Organisational skills
- Annual leave
Quick apply
10d
Founding Community Companion- Help us build the future of care
Community Companion Group —Eastbourne
- £14.50 - £18.00 an hour
- Part-time
- Hybrid work
- Time management
- Paid training
- Flexible schedule
Quick apply
People Engagement, OD & Leadership Advisor
East Sussex Healthcare NHS Trust —Eastbourne
- £39,959 - £48,117 a year
- Full-time
- Mentoring
- Recruiting
- Organisational skills
- Employee assistance programme
4d
Mental Health Specialist (full-time)
Franciscan Children's —Brighton
- £19.83 - £29.49 an hour
- Full-time
- Hospital
- Patient care
- School
Pharmacy Dispensing Assistant
Kamsons Pharmacy —Brighton
- Up to £12.71 an hour
- Full-time
- Customer service
- Patient care
- Cleaning
- Store discount
- Employee discount
Quick apply
7d

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

sr.dir,patient experience jobs in brighton, esx

Sr.Dir,Patient Experience

Medical Records Administrator

Appropriate Adult

Pupil Welfare and Attendance Officer

Junior Onboarding Consultant

Bank Receptionist

Mental Health Care Assistant

Complaint Investigations Manager

School Counsellor (Peacehaven Community School)

Front of House Administrator

Engagement and Support Officer

Pharmacy Healthcare Assistant

Legal Secretary Medical NHS Negligence Experience Essential

Patient Services Advisor

Physiotherapy Clinical Co-ordinator - Part-time

Team Leader - Secure Mental Health

Founding Community Companion- Help us build the future of care

People Engagement, OD & Leadership Advisor

Mental Health Specialist (full-time)

Pharmacy Dispensing Assistant

I want to receive the latest job alerts for sr.dir,patient experience in brighton, esx

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