Customer care administrator Work, Jobs in Bristol Bs49 (with Salaries)

Inspection Administration Officer
ESTYN —Cardiff
- £27,315 - £29,305 a year
- Full-time
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
6d
Customer Services Administrator
Wales Environmental Limited —Cardiff
- £26,500 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
9d
Customer Care Administrator
Vertu Motors —Newport
- £27,750 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Office Administrator
ELA CONTRACTORS LIMITED —Cardiff
- £27,500 a year
- Full-time
- In-person
- Free parking
Quick apply
11d
Customer Service Administrator
Thatchers Cider Company —Winscombe
- Weekend availability
- IT
- Employee discount
Administration Specialist
The Letting Game —Bristol
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
- Work from home
Quick apply
3d
Medical Receptionist/Administrator
58 Queen Square —Bristol
- From £13 an hour
- Part-time
- Administrative experience
- Computer skills
- In-person
- Employee discount
- Sick pay
Quick apply
13d
Service Administrator
AGSE Global Services UK Ltd —Cardiff
- £26,436.80 - £30,000.00 a year
- Full-time
- Microsoft Word
- Administrative experience
- Accounting
- Referral programme
Quick apply
10d
Customer Care Administrator
118118 Money —Cardiff
- Up to £24,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Operations Administrator (Early Years)
BS3 Community Development —Bristol
- £14.03 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- In-person
Quick apply
6d
Receptionist/Administrator
Cathedral Dental Clinic —Cardiff
- From £25,800 a year
- Full-time
- Customer service
- Administrative experience
- Front desk
- Free parking
- Employee discount
Quick apply
12d
Office Administrator
Williams Lea —Bath
- £26,227.50 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Medical Records Administrator
Nuffield Health —Bristol
- Up to £25,038 a year
- Part-time
- Customer service
- Microsoft Office
- Communication skills
- Employee discount
- Gym membership
11d
Client Services Administrator
eXPD8 —Bristol
- £24,875 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Referral programme
NHS Talking Therapies Administrator - Bristol
Vita Health Group —Bristol
- £24,882 a year
- Part-time
- Hybrid work
- Customer service
5d
Receptionist/Clinical Administrator
Northwood Hospital —Stoke Gifford
- £25,750 a year
- Full-time
- Microsoft Excel
- Hospital
- English
Quick apply
9d
Service & Repair Administrator
Andwis Lifts —Clevedon
- Full-time
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
Quick apply
12d
School Office Manager and SLT Support
Clifton High School —Bristol
- £33,950.89 a year
- Full-time
- Organisational skills
- In-person
- School
- Employee discount
Quick apply
2d
Sales Order Processing/Office Administrator
Mirage Inks Ltd —Frome
- From £24,784.50 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Flexitime
Quick apply
5d
Test Centre Administrator (Bristol, UK) (24926)
Pearson —Bristol
- £13.60 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Inspection Administration Officer

ESTYN
Cardiff

Apply Now

Job details

Permanent | Full-time
£27,315 - £29,305 a year
6 days ago

Benefits

Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Microsoft Office
Numeracy
Presentation skills
IT
Communication skills
Time management
Welsh

Full job description

Details

Reference number

470243

Salary

£27,315 - £29,305

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Permanent

Business area

ESTYN - Corporate Services

Type of role

Administration / Corporate Support

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Cardiff

About the job

Job summary

Were looking for an organised, proactive and customer-focused individual to join our Inspection Support team. As an Inspection Administration Officer, you will play a key role in supporting Estyn's inspection and follow-up processes by providing high-quality administrative and technical support. You will manage Virtual Inspection Rooms (VIRs), support education providers and inspection teams, administer follow-up activities, and ensure information and documentation are accurate and up to date. This is an excellent opportunity for someone who enjoys problem-solving, working collaboratively, and delivering an efficient service in a busy and evolving environment.

By joining us, youll become part of a forward-thinking and evolving organisation, one thats committed to learning, improvement, and the development of its people. Youll also gain access to opportunities across the wider Civil Service, giving you room to grow and shape your career.

Job description

You will be responsible for providing administrative and technical support for Estyn's inspection and follow-up processes, ensuring the efficient delivery of inspection support services.

Key tasks include:

Provision VIRs, prepare documentation for inspection and ensure access to the inspection system
Providing technical support to providers and inspection teams using the inspection system and problem solving any issues
Manage the translation and publication of inspection-based activity
Prepare inspection-based documents for publication
Administer the follow-up process for providers in line with Estyn guidance, maintaining accurate records, monitoring provider activity and ensuring all follow-up actions are completed within required timescales
Coordinate website publication activities, ensuring inspection reports are uploaded accurately and within agreed timescales
Maintain provider webpage records and support the publication and withdrawal of inspection-related content as required
Create and maintain electronic filing systems and tracking information relating to Excellent Practice submissions
Provide administrative support to Inspection Co-ordinators and colleagues, including cover arrangements, data input and support for wider team activities.
Undertake any other duties reasonably required by management in support of business needs and organisational priorities

Person specification

Its essential that you:

Have good communication, literacy, numeracy and IT skills (Microsoft Office)
Are organised with good time management skills and able to manage competing priorities to ensure the timely delivery of information
Can prioritise tasks, work accurately and ensure that tasks are completed within agreed timescales
Are approachable and able to form effective working relationships with people across Estyn and have good interpersonal skills
Are able to diagnose and resolve problems quickly
Have a positive and focused attitude to achieving outcomes and delivering high-quality service

Its desirable that you have:

Are able to work through the medium of Welsh
Experience of working in a service delivery or customer service environment

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at Pace
Working Together
Managing a Quality Service

Benefits

Alongside your salary of £27,315, ESTYN contributes £7,913 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Competitive salary and incremental points meaning that you will normally reach the maximum of the pay scale within two/three years of joining us.
Generous holiday entitlement 41 days away from work each year (made up of 32 days of annual leave, plus 9 public/privilege holidays (pro-rated for those who work part-time).
Flexible working - We operate a flexi-time system, giving you the freedom to shape your working day in a way that suits you and meets business needs.
Support for your wellbeing We provide an hour of wellbeing time per week (pro-rated) for staff. We also provide an employee assistance programme, free annual health checks, seasonal flu jabs, a free eye care scheme and access to Health Insurance Plans through Civil Service Healthcare.
Support for your family life generous family friendly policies including maternity, paternity, adoption leave.
Tax-free savings Access to a cycle to work scheme.
Special offers and discounts Access to a range of discounts and exclusive offers through the Civil Service Social Club Sports and Leisure, the Civil Service Motoring Association, the Civil Service Insurance Society and the Charity for Civil Servants.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Ability and Experience.

The selection process includes:

A sift of applications: The panel will consider all complete applications. The information you give us in your application is important in deciding whether we will invite you to the next selection stage. Candidates will be assessed at sift on all essential criteria as per the person specification. Desirable criteria will be assessed at sift where there is a strong field of candidates as a second stage after essential criteria have been considered.
Assessment and Interview: Candidates invited to assessment and interview will again be assessed on their skills, experience and behaviours in relation to the person specification. This will take place on Wednesday 5 August 2026 at our office in Cardiff. The assessment will include practical tasks relevant to the post and the interview will consist of a panel interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Llyr Dafydd
Email : [email protected]
Telephone : 02920 446336

Recruitment team

Email : [email protected]

Further information

https://www.estyn.gov.wales/working-us/current-vacancies

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information