Front of house manager Work, Jobs in Broadway, Wor (with Salaries)

Guest Experience Manager
The Lygon Arms —Broadway
- £35,000 a year
- Weekend availability
- Bar
- Hotel
- Training & development
- Employee discount
- Referral programme
Quick apply
10d
Front of House Manager
FAUN —Malvern
- From £34,000 a year
- Full-time
- Sales
- Restaurant management
- Bakery
- Employee discount
Quick apply
Assistant Front of House Manager
Ardencote —Warwick
- £31,000 a year
- Weekend availability
- Hotel
- Front desk
- Training & development
- Free parking
- Employee assistance programme
Quick apply
8d
junior front of house manager
Wagamama —Gloucester
- £13.25 an hour
- Weekend availability
- Restaurant management
- Continuous improvement
- Mentoring
11d
Head Receptionist - Soho Farmhouse
Soho House & Co. —Banbury
- £17.50 an hour
- Hotel
- Front desk
- Training & development
- Employee discount
Quick apply
4d
Front of House Manager
The Lamb Inn, Eastcombe —Stroud
- £25,420.00 - £42,221.72 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
Front of House -Shift Leader, Family Entertainment Centre
Rugrats and Halfpints —Cirencester
- £14.44 an hour
- Weekend availability
- Hospitality
- Management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Café Manager
The Old Post Office —Cheltenham
- £13 - £15 an hour
- Full-time
- Hospitality
- Restaurant management
- Supervising experience
- Free parking
Quick apply
Café Assistant Manager / Chef
Hudson's Stratford —Stratford-upon-Avon
- £14.00 - £15.50 an hour
- Full-time
- Hospitality
- Inventory control
- Customer service
- Free parking
- Store discount
Quick apply
3d
Assistant Manager
Butcombe Group —Tewkesbury
- £30,000 - £34,000 a year
- Full-time
- Inventory control
- Restaurant management
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager | Worcester NEW OPENING
Rudy's Pizza —Worcester
- £32,900 a year
- Full-time
- Restaurant management
- Supervising experience
- Recruiting
- Employee discount
Quick apply
12d
Restaurant Assistant Manager
Dumbleton Hall —Evesham
- Full-time
- Hotel
- Leadership
- Restaurant
Quick apply
Food & Beverage Head Waiter
Dumbleton Hall —Evesham
- Full-time
- Hotel
Quick apply
Deputy Manager
Hollywoodbowlgroup —Cheltenham
- Up to £32,000 a year
- Weekend availability
- Bar
- Customer service
- Employee discount
Operations Manager
Cheltenham Chase Hotel & Spa —Brockworth
- Full-time
- Bar
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Restaurant Breakfast Manager
Dumbleton Hall —Evesham
- Full-time
- Hotel
- Leadership
- Restaurant
Quick apply
7d
Assistant Manager
The Fox —Chipping Norton
- £13.50 an hour
- Full-time
- Bar
- Restaurant management
- Team management
Quick apply
Restaurant assistant manager/supervisor
The Royal Oak Gretton —Cheltenham
- From £27,000 a year
- Full-time
- Bar
- Customer service
- Team management
- Sick pay
Quick apply
Guest Service Manager
Holiday Inn Leamington Spa —Warwick
- Weekend availability
- Bar
- Casual dining restaurant
- Hotel
- Employee discount
Quick apply
7d
General Manager
La Bobina Ltd —Cheltenham
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Restaurant management
- Supervising experience
Quick apply
1d

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Guest Experience Manager

The Lygon Arms -
Broadway

Quick apply

Job details

Full-time
£35,000 a year
10 days ago

Benefits

Employee discount
Referral programme

Qualifications

Hotel and accommodations experience
Internal department liaison
Complaint handling
Customer loyalty building
Multidisciplinary collaboration
Training & development
Leadership
Communication skills
Hospitality management

Full job description

Job Ref: ILH6661

Branch: The Lygon Arms

Location: The Lygon Arms, Broadway

Salary/Benefits: £35,000 per annum plus service charge £4.5k

Contract type: Permanent

Hours: Full Time

Shift pattern: Weekdays and weekends, as per rota

Hours per week: 40

Posted date: 11/08/2026

Closing date: 11/09/2026

The Lygon Arms is a historic hotel in the heart of Broadway, offering 86 bedrooms, beautiful gardens and a warm, welcoming atmosphere for guests and team members alike.

What we offer our Guest Experience Manager

£35,000 salary per annum
Annual service charge circa £4.5k (non-contractual)
Starting beginning of October
Meals included on duty
Employee recognition awards
Cashback healthcare cover after probation
Continued career development with recognised training providers
25% discount on all food and beverage
Discount on spa treatment and products
Refer a friend incentive
Team social events, seasonal gifts and much more…

About the Role

As Guest Experience Manager, you will be responsible for ensuring every guest receives exceptional service throughout their stay. Working closely with all hotel departments, you will oversee the guest journey from booking to post-stay follow-up, creating personalised and memorable experiences that encourage loyalty and repeat visits.

This is a hands-on management role involving guest engagement, feedback management, team leadership and operational support. You will work alongside Reception, Housekeeping, Spa, Food Beverage and Maintenance teams to maintain the highest standards of luxury hospitality and deliver outstanding guest experiences every day.

Key Responsibilities

Lead and oversee the guest journey from reservation through to post-stay follow-up.
Manage pre-arrival communications and coordinate guest requirements, preferences and special requests.
Create bespoke experiences for VIP guests, returning visitors, special occasions, media visits and key travel partners.
Lead the hotel's guest feedback and reputation management programme, monitoring satisfaction scores, online reviews and feedback channels.
Take ownership of service recovery, ensuring guest concerns are resolved professionally, empathetically and efficiently.
Develop and implement guest experience initiatives, amenities and touchpoints that enhance satisfaction and loyalty.
Attend operational meetings and communicate guest priorities effectively across departments.
Provide operational support, including Reception and Duty Management responsibilities when required.
Recruit, train, coach and develop the Guest Services team, fostering a high-performing service culture.
Ensure compliance with company policies, GDPR requirements, Health Safety regulations and brand standards.
Monitor luxury hospitality trends and competitor activity, making recommendations to strengthen The Lygon Arms' guest offering and market position.

About You

Has previous management experience within a luxury hotel, resort or high-end hospitality environment.
Demonstrates a genuine passion for delivering exceptional guest experiences.
Is highly organised, proactive and solution-focused.
Has outstanding communication and relationship-building skills.
Is confident handling guest feedback and resolving concerns professionally.
Is commercially aware and able to identify opportunities to enhance revenue and guest loyalty.
Can work collaboratively across multiple departments in a fast-paced environment.

If you are passionate about luxury hospitality and creating unforgettable guest experiences, we would love to hear from you.

Apply today and become part of The Lygon Arms team.

Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.

Quick apply

Refine Your Search

front of house manager jobs in broadway, wor

Guest Experience Manager

Front of House Manager

Assistant Front of House Manager

junior front of house manager

Head Receptionist - Soho Farmhouse

Front of House Manager

Front of House -Shift Leader, Family Entertainment Centre

Café Manager

Café Assistant Manager / Chef

Assistant Manager

Assistant Manager | Worcester NEW OPENING

Restaurant Assistant Manager

Food & Beverage Head Waiter

Deputy Manager

Operations Manager

Restaurant Breakfast Manager

Assistant Manager

Restaurant assistant manager/supervisor

Guest Service Manager

General Manager

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