Accounts Work, Jobs in Brompton, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Assistant Accountant
O&3 Ltd —Ripon
- Full-time
- Microsoft Excel
- Accounting
- In-person
- Store discount
- Employee discount
Quick apply
7d
Payroll and Training Assistant
North Yorkshire Council —Northallerton
- £28,254 - £29,755 a year
- Microsoft Excel
- Annual leave
- Employee assistance programme
9d
Business Support Administrator
North Yorkshire Council —Northallerton
- £25,620 - £25,989 a year
- Full-time
- Microsoft Outlook
- Analysis skills
- Communication skills
- Employee discount
1d
Leadership Support Officer
North Yorkshire Council —Northallerton
- £29,064 - £31,537 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee discount
7d
Finance Assistant
Joslin Rhodes Lifestyle Financial Planning Limited —Stockton-on-Tees
- £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Life insurance
Quick apply
12d
Operations Administrator
Robinsons Facilities Services —Harrogate
- £27,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
13d
Service Colleague (Express)
ASDA —Northallerton
- £13.10 - £15.64 an hour
- Part-time
- Employee assistance programme
- Employee discount
3d
Finance Manager
Padel Up Teesside —Stockton-on-Tees
- £45,000 - £55,000 a year
- Full-time
- Hospitality
- Travel
- In-person
- Free parking
Quick apply
13d
Accountant/Bookkeeper
Cleveland motorhomes ltd —Darlington
- £14 - £20 an hour
- Full-time
- Analysis skills
- Accounting
- Mentoring
- Free parking
- Sick pay
Quick apply
8d
Accounts and Returns Administrator
Ultralight Outdoor Gear Ltd —Billingham
- From £28,726 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Accounting
- Free parking
- Store discount
Quick apply
14h
Accounts Assistant - Toyota Lexus
Stoneacre —Stockton-on-Tees
- Full-time
- Microsoft Office
- IT
- Free parking
- Health & wellbeing programme
Quick apply
13d
Purchase Ledger Clerk
Ashcourt (Durham & Tees Valley) —Newton Aycliffe
- £30,000 a year
- Full-time
- Continuous improvement
- Driving
- Accounting
Customer Success Associate
Mobile Rocket —Newton Aycliffe
- £25,000 - £30,000 a year
- Full-time
- Salesforce
- English
- In-person
- Free parking
Quick apply
6d
Assistant Finance Business Partner
ZIGUP —Darlington
- £30,000 - £35,000 a year
- Hybrid work
- Accounting
- Annual leave
- Employee discount
Quick apply
Sales Office Manager
JS Woodcraft Ltd —Stillington
- £40,000 - £44,000 a year
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
13d
Financial Administration
Verve —Darlington
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee discount
6d
Tax Accountant- Northallerton
Xeinadin —Northallerton
- Organisational skills
- Tax experience
- Annual leave
- Employee assistance programme
Accountant
PCN Accountants Limited —Middlesbrough
- From £36,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
- Free parking
- Annual leave
Quick apply
Hire Administrator
SunbeltRentals —Cleveland
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply

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accounts jobs near brompton, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

accounts jobs in brompton, nyk

Senior Customer Service Manager

Assistant Accountant

Payroll and Training Assistant

Business Support Administrator

Leadership Support Officer

Finance Assistant

Operations Administrator

Service Colleague (Express)

Finance Manager

Accountant/Bookkeeper

Accounts and Returns Administrator

Accounts Assistant - Toyota Lexus

Purchase Ledger Clerk

Customer Success Associate

Assistant Finance Business Partner

Sales Office Manager

Financial Administration

Tax Accountant- Northallerton

Accountant

Hire Administrator

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