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- Employee discount
Quick apply
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3d

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Guest Service Host

Cedar Court Hotels -
Harrogate

Quick apply

Job details

Full-time
£13 - £31 an hour
1 day ago

Benefits

Company pension
Employee discount
On-site parking

Qualifications

Guest check-in and check-out
Guest relations
Food and beverage service
Bar service
Front desk
Communication skills

Full job description

Guest Service Host

Cedar Court Hotel Harrogate

Contract: Full Time
Salary: 13.31

Set on the edge of Harrogate's historic centre, Cedar Court Harrogate is a Grade II listed hotel with a well-established reputation in one of Yorkshire's most sought-after destinations. The property offers 100 bedrooms, Amber's restaurant and bar, multiple meeting and event spaces, and generous on-site parking, well-positioned to serve both the town's thriving conference trade and its strong leisure market.

The heritage setting gives the hotel a distinctive character, and the range of business that flows through it, from corporate stays, conferences, weddings, and leisure guests. This means the team works across a broad spectrum of hospitality. It's an environment where you're likely to be stretched, supported, and given the chance to develop in a hotel that matters to the area it sits in.

At Cedar Court Hotels, we pride ourselves on delivering Yorkshire hospitality at its finest.

We are looking to recruit a Guest Service Host to join our team, with a key focus on delivering excellent customer service to every guest and ensuring Front of House areas run smoothly.

What you’ll be doing:

Provide a warm, friendly, and confident welcome to guests, delivering a high level of customer service at all times
Assist with the self-check-in and check-out process for residents, ensuring a smooth and positive experience
Serve residents and guests in the lounge, bar, and restaurant during busy periods
Escort visitors to conference rooms and ensure all requirements are met
Assist with conference and event set up and clear down as required
Engage with guests, visitors, and colleagues at all levels, demonstrating strong communication skills and a passion for hospitality
Support the smooth running of Front of House operations, adapting to a variety of tasks and guest needs
Work a variety of shifts, including evenings and weekends, contributing to a seamless guest experience

Benefits

Competitive rates of pay
Meals on duty where applicable
Employee discounts across Cedar Court Hotels
Training and development opportunities
Career progression within the group
Company pension scheme
Holiday entitlement in line with employment terms
Supportive team environment
Employee wellbeing support
Recognition and reward initiatives

Quick apply

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