Senior service desk Work, Jobs in Bursledon, Ham (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
Senior Master Data/Product Change Analyst
CooperVision —Fareham
- £75,840 - £101,126 a year
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Office
Operations Manager
Mettricks Portswood —Southampton
- Up to £37,000 a year
- Full-time
- Hospitality
- In-person
- Leadership
Quick apply
Operations Director
Mettricks Portswood —Southampton
- Up to £40,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
Quick apply
Sr. Technician
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
Service Desk Coordinator
Hey Clear Ltd —Fareham
- £27,000 - £29,000 a year
- Full-time
- Customer service
Quick apply
Host
room2 Southampton —Southampton
- £13.45 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Annual leave
- Sick pay
Quick apply
Front Desk Administrator
Living Well Partnership —Southampton
- £12.71 an hour
- Full-time
- Customer service
- Administrative experience
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
2d
Multi Site Manager
Mettricks Portswood —Southampton
- Up to £33,500 a year
- Full-time
- Hospitality
- Sales
- In-person
Quick apply
Employee Benefits Administrator
Beever and Struthers —Solent
- Hybrid work
- Time management
Senior IT Analyst
Spectrum Geosurvey Limited —Lymington
- £28,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- SQL
- Free parking
- Annual leave
Quick apply
Assistant Arboriculturist
Tetra Tech —Southampton
- Nights as needed
- Hybrid work
- AutoCAD
- CAD
- Microsoft Office
Receptionist - Fareham, Hampshire (South Central)
HM Prison & Probation Service —Fareham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
13d
Recruitment Consultant
Techforce Personnel —Southampton
- £35,000 - £50,000 a year
- Full-time
- Bachelor's degree
- In-person
- AI
- Sick pay
Quick apply
3d
Operational Support Officer
HM Courts & Tribunal Service —Winchester
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
2d
Local IT Lead
Medhurst —Frodsham
- Full-time
- English
- Windows
- Microsoft Office
5d
Chief Engineer - Southampton
Svitzer —Southampton
- £68,440.88 a year
- Full-time
- Maintenance
- Employee assistance programme
Internal Sales Executive
Coconut Lime —Southampton
- £27,000 - £55,000 a year
- Full-time
- Sales
- IT
Quick apply
HAIRDRESSING - Senior Stylist
Browns Hair Lounge Limited, Waltham Chase —Bishops Waltham
- £25,775 - £29,406 a year
- Part-time
- Customer service
- Hair styling
- Front desk
- Free parking
- Employee discount
Quick apply
13d
HERITAGE AND SENIOR HERITAGE CONSULTANTS (Landscape and Conservation Management)
Cotswold Archaeology —Andover
- £35,665 - £54,740 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
13d

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Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior service desk jobs in bursledon, ham

Senior Service Desk Engineer

Senior Master Data/Product Change Analyst

Operations Manager

Operations Director

Sr. Technician

Service Desk Coordinator

Host

Front Desk Administrator

Multi Site Manager

Employee Benefits Administrator

Senior IT Analyst

Assistant Arboriculturist

Receptionist - Fareham, Hampshire (South Central)

Recruitment Consultant

Operational Support Officer

Local IT Lead

Chief Engineer - Southampton

Internal Sales Executive

HAIRDRESSING - Senior Stylist

HERITAGE AND SENIOR HERITAGE CONSULTANTS (Landscape and Conservation Management)

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