Manager, publishing operations Work, Jobs in Cambridge, Eng (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
11d
Business and Operations Manager
University of Cambridge —Cambridge
- £47,389 - £59,966 a year
- No degree
- Human resources
- Leadership
- Annual leave
- Employee assistance programme
Finance Administrator / Office Manager - Cambourne, Cambridge
Technology Online Group —Cambridge
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Administrative experience
- Human resources
- Free parking
- Work from home
Quick apply
4d
Impact and Partnerships Director
Cambridge Hughes Hall —Cambridge
- £70,929 - £82,194 a year
- Full-time
Junior Product Manager
neurobox —Cambridge
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
Quick apply
10d
Vendor Manager, Publishing Operations
Public Library of Science —Cambridge
- £50,000 - £83,000 a year
- Remote
- Travel
- Annual leave
Regional Operations Manager - Housing
The Abbeyfield Society —Cambridge
- £51,000 - £57,000 a year
- Full-time
- Continuous improvement
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Novanta —Cambridge
- Full-time
- Continuous improvement
- Team management
- In-person
Performance Manager
M Group —Saint Ives
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Marketing Operations Manager
Hologic —Cambridge
- £61,500 - £74,000 a year
- Organisational skills
- Communication skills
Trainee Account Manager
Moorgate Finance Ltd —Cambridge
- £27,500 - £30,000 a year
- Full-time
- CRM software
- Business development
- Financial services
- Free parking
- Life insurance
Quick apply
2d
Creative Services Project Manager
inMusic —Cambridge
- Full-time
- Organisational skills
Quick apply
13d
Operations Manager for Venison Processing Plant
The Clean Food Co Ltd —Ashdon
- £40,000 - £45,000 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
12d
Head of Operations - Non Food
Medirest —Cambridge
- From £65,000 a year
- Full-time
- Budgeting
- Leadership
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
Divisional Activities Lead - Central Division
Barchester Healthcare —Cambridge
- Up to £43,775 a year
- Travel
- Training & development
Quick apply
Deputy Chief Information Officer (Digital Services)
East of England Community Health and Care NHS Trust —Saint Ives
- £94,356 - £108,814 a year
- Full-time
- Travel
Project Manager (Fixed Term)
University of Cambridge —Cambridge
- £35,608 - £46,049 a year
- Hybrid work
- Project management
Onboarding Client Accountant Team Lead
Encore —Cambridge
- Hybrid work
Quick apply
2d
Operations Manager
Rehlko —Huntingdon
- Up to £52,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Employee assistance programme
13d

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manager, publishing operations jobs near cambridge, eng

Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

manager, publishing operations jobs in cambridge, eng

Head of Customer Success

Business and Operations Manager

Finance Administrator / Office Manager - Cambourne, Cambridge

Impact and Partnerships Director

Junior Product Manager

Vendor Manager, Publishing Operations

Regional Operations Manager - Housing

Operations Manager

Performance Manager

Marketing Operations Manager

Trainee Account Manager

Creative Services Project Manager

Operations Manager for Venison Processing Plant

Head of Operations - Non Food

Head of Operations

Divisional Activities Lead - Central Division

Deputy Chief Information Officer (Digital Services)

Project Manager (Fixed Term)

Onboarding Client Accountant Team Lead

Operations Manager

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