Customer support agent Work, Jobs in Chasetown, Sts (with Salaries)

Receptionist
HotelBiz —Lichfield
- From £12.81 an hour
- Part-time
- Customer service
- Hotel
- Organisational skills
- Free parking
Quick apply
7h
Baggage Hall Agent - PART TIME - Birmingham Airport
Swissport International AG —Birmingham
- £12.91 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
5d
Customer Support Agent
Rockwell Automation —Aldridge
- Full-time
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
Contact Centre Agent
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
9d
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
10d
Lettings Negotiator
SE Properties Estate Agents Limited —Nuneaton
- £24,420 - £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
Vehicle Booking Agent
Davies —Solihull
- Full-time
- Remote
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
13d
New Sites Manager
Busy Bees —Burntwood
- £60,000 - £65,000 a year
- Full-time
- Organisational skills
- Communication skills
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cannock
- £3,800 a month
- Full-time
- Sales
Quick apply
Logistics Coordinator
Moog Inc. —Wolverhampton
- Full-time
- Computer literacy
- Analysis skills
- In-person
- Free parking
- Annual leave
7d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Cannock
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Operations Support
Serco Leisure Operating Limited —Newport
- £26,557.55 a year
- Weekend availability
- Hospitality
- Customer service
- Communication skills
- Employee discount
Sales Performance Coach
SIXT UK —Birmingham
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply
Call Agent
Mewa —Birmingham
- Full-time
- Communication skills
Quick apply
7d
Property Maintenance Coordinator (Maternity Cover)
George Edwards —Measham
- £13.48 an hour
- Part-time
- Customer service
- Data entry
- In-person
- Flexible schedule
Quick apply
10d
Sales Progressor
Oakmans Estate Agents —Birmingham
- From £25,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Cannock
- £3,800 a month
- Full-time
Quick apply
Business Change Support
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d

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Receptionist

HotelBiz
Lichfield

Quick apply

Job details

Part-time
From £12.81 an hour
7 hours ago

Benefits

Free parking
On-site parking

Qualifications

Customer service
Organisational skills
Front desk
Cash handling
Communication skills
Hotel experience

Full job description

Job Title

Hotel Receptionist

Reports To

Hotel Manager

Location

Saram Lodge, Lichfield.

Hours

Primarily 14:00 – 22:00, with occasional 06:00 – 14:00 shifts, including weekends and bank holidays on a rota basis.

Job Purpose

To provide a warm, professional, and efficient welcome to all guests while delivering exceptional customer service throughout their stay. The Hotel Receptionist is responsible for managing the front desk, operating the Guestline Property Management System (PMS), handling guest enquiries, and ensuring the smooth day-to-day operation of the reception department.

Key ResponsibilitiesGuest Services

Welcome guests in a friendly, professional, and courteous manner.
Complete guest check-ins and check-outs efficiently using the Guestline PMS.
Provide information about the hotel, local attractions, and available services.
Respond promptly to guest requests and resolve any issues or complaints professionally, escalating where necessary.
Answer telephone calls and respond to emails in a timely and professional manner.

Reception & Administration

Operate the Guestline Property Management System for reservations, room allocation, billing, guest profiles, and reporting.
Process individual and group bookings accurately.
Handle cash, card payments, and complete end-of-shift cash reconciliation.
Produce invoices and process guest payments.
Maintain accurate guest records in line with GDPR requirements.
Complete daily reception checklists and shift handovers.

Reservations

Manage new reservations received via telephone, email, online travel agents, and direct bookings.
Upsell rooms and hotel services where appropriate.
Monitor room availability and maximise occupancy.

Operational Duties

Liaise effectively with Housekeeping, Maintenance, Food & Beverage, and Management to ensure excellent guest service.
Monitor room status and communicate any maintenance or housekeeping issues.
Assist with preparing arrivals, departures, and VIP guests.
Support the hotel with administrative tasks as required.

Health & Safety

Follow all hotel policies and procedures.
Ensure guest security by adhering to key control and data protection procedures.
Report maintenance issues, accidents, or security concerns promptly.
Assist during emergency situations in accordance with hotel procedures.

Skills & Experience Essential

Previous customer service experience.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Good IT literacy.
Ability to remain calm under pressure.
Flexible approach to working shifts, including evenings and weekends.

Desirable

Previous hotel reception experience.
Experience using Guestline PMS.
Knowledge of online booking channels (Booking.com, Expedia, etc.).
Cash handling experience.

Personal Attributes

Friendly and approachable.
Professional appearance and manner.
Reliable and punctual.
Positive attitude with a willingness to learn.
Team player with the ability to work independently.
Strong problem-solving skills.
Committed to delivering excellent customer service.

Pay: From £12.81 per hour

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support agent jobs in chasetown, sts

Receptionist

Baggage Hall Agent - PART TIME - Birmingham Airport

Customer Support Agent

Contact Centre Agent

Sales Office Manager

Lettings Negotiator

Vehicle Booking Agent

New Sites Manager

Customer Care Agent (Hybrid)

Head of Marketing Operations

JUNIOR SALES ADVISOR

Logistics Coordinator

JUNIOR SALES CONSULTANT

Operations Support

Sales Performance Coach

Call Agent

Property Maintenance Coordinator (Maternity Cover)

Sales Progressor

Junior Commercial Advisor

Business Change Support

I want to receive the latest job alerts for customer support agent in chasetown, sts

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