Reservations Agent
The Reserve Chester Zoo —Chester
- £27,000 a year
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Central Reservations Coordinator
Central Reservations —Chester
- £14 an hour
- Part-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Reservations and Events Agent
Valor Hospitality —Chester
- £12.71 an hour
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
11d
Guest services agent - Fixed Term
The Chester Grosvenor —Chester
- Part-time
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
1d
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
Central Groups and Events Executive (Maternity Cover)
Chester Central Reservations and Sales Team —Chester
- £28,840 a year
- Weekend availability
- Sales
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Receptionist
Mercure Chester Abbots Well —Chester
- £12.71 an hour
- Part-time
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Reservations Agent
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Spa Reservationist
Macdonald Portal Golf and Spa Hotel —Tarporley
- Up to £12.71 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
- Free parking
Quick apply
3d
Junior Onboarding & Implementation Specialist
Booking Experts —Chester
- Hybrid work
- Analysis skills
- APIs
- Communication skills
- Annual leave
Hotel Receptionist - Full Time
Hillbark Hotel & Spa —Wirral
- From £29,750 a year
- Full-time
- Sales
- Hotel
- Driving
- Free parking
- Employee discount
Quick apply
Sales Consultant
Exodus Travels —Northwich
- £25,000 - £26,500 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Life insurance
Quick apply
Day/Night Concierge
Evelyn Roberts Ltd —Liverpool
- From £14 an hour
- Part-time
- Bilingual
- Hospitality
- Hotel
Quick apply
1d
Spa Receptionist
FAIRMONT —Knutsford
- Full-time
- Microsoft Office
- Hotel
- Organisational skills
Quick apply
Host - Gordon Ramsay at The Mere
FAIRMONT —Knutsford
- Weekend availability
- Serving
- Hospitality
- English
Quick apply
Restaurant Manager
The Faulkner Arms, Hoole —Chester
- From £13.50 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
- Flexible schedule
Quick apply
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —Liverpool
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Work from home
Quick apply
11d
Duty Manager/Supervisor
Hotel Wrexham & Savvy Fox —Wrexham
- £28,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
2d
Group & Event Coordinator
Melia Hotels International —Liverpool
- Full-time
- Hotel
- Employee discount
Quick apply

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Reservations Agent

The Reserve Chester Zoo -
Chester

Quick apply

Job details

Permanent
£27,000 a year
4 days ago

Benefits

Employee assistance programme
Employee discount

Qualifications

Customer service
Organisational skills
Communication skills
Hotel experience

Full job description

Reservations Agent

£27,000

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

We are seeking a friendly, organised, and detail-oriented Reservations Agent to join our team. You will be responsible for handling room reservations and ensuring guests receive accurate information and excellent service from their first point of contact.

With this role ou may be required to assist in Food & Beverage, Front Office or other departmnets during quieter times.

Key Responsibilities

Handle guest reservations via phone, email, and online systems
Accurately enter, modify, and cancel bookings in the property management system
Provide information on room types, rates, packages, and hotel services
Maximise revenue through upselling and promoting special offers
Respond promptly to guest enquiries and special requests
Liaise with Front Office, Sales, and Housekeeping to ensure smooth operations
Maintain accurate records and follow hotel policies and procedures
Support with billing for corporate and group rooms

What We’re Looking For

Previous experience in hotel reservations or front office (preferred but not essential)
Strong communication and customer service skills
Good attention to detail and organisational skills
Confident using reservation systems and basic computer applications
Ability to work well under pressure and manage multiple tasks
Flexible availability, including weekends

Troo Benefits

Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

Quick apply

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