Complaints team leader Work, Jobs in Chineham, Ham (with Salaries)

Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO —Chineham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11d
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
6d
Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
Complaints Team Manager
Abri —Bracknell
- Up to £38,353.53 a year
- Full-time
- Hybrid work
- Café
9h
Kent Surrey and Sussex Prison Group - Strategic Housing Specialist
Ministry of Justice —Woking
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
7d
Experienced Quality Assurance & Risk Officer
LetsGoCover —Farnborough
- £26,500 - £28,000 a year
- Full-time
- Sales
- Financial services
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO Group —Chineham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Customer Service Phone Support - Damage Recovery Team
Enterprise Mobility —Aldershot
- £26,450 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Marketing & Communications Manager
Skylight Psychiatry —Basingstoke
- £44,000 - £54,000 a year
- Full-time
- Hybrid work
- Marketing
- Presentation skills
- Travel
- Annual leave
22h
Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
11d
MCS Quality Assurance Auditor
Correct Contract Services Ltd —Andover
- £45,000 - £60,000 a year
- Microsoft Office
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Picker/Driver - Temporary, Part Time
Booker Group —Reading
- Temporary
- Employee assistance programme
- Employee discount
Quick apply
Deputy Team Leader
Chancellors —Camberley
- £33,500 a year
- Organisational skills
- Leadership
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Manager – Waste & Recycling
CHAMBERS WASTE MANAGEMENT LIMITED —Guildford
- From £40,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Employee discount
Quick apply
11d
Customer Service Agent
Techtronic Industries GmbH (TTI) —Marlow
- Full-time
- Customer service
- Computer literacy
- Salesforce
- Free parking
- Work from home
Resident Liaison Officer
Wates —Winchester
- Customer service
- Communication skills
Care Team Leader
Aster Group —Andover
- £14 an hour
- Full-time
- IT
- Care plans
- Leadership
- Employee assistance programme
6d
Multilingual Customer Support Representative- Damage Recovery Team
Enterprise Mobility —Aldershot
- £27,000 a year
- Full-time
- Spanish
- Customer service
- English
5d

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Complaints Team Leader

Novuna -
Newbury

Apply Now

Job details

Full-time
Up to £38,000 a year

Qualifications

Microsoft Office
Automotive service
Financial services
Business coaching
Leadership
Communication skills

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Jul 24 2026

up to £38,000 depending on experience

Are you a passionate people leader who loves helping teams succeed? Do you enjoy solving problems, making decisions, and finding creative solutions when challenges arise? Are you organised and customer-focused?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

As a Complaints Team Leader, you'll play a key role in delivering outstanding customer outcomes. Reporting to the Complaints Manager, you'll lead a team of up to six specialists within our 13-person Complaints team, helping to ensure customers receive fair, timely, and effective resolutions.

This is a fantastic opportunity for an experienced people leader who enjoys coaching, developing talent, and creating a high-performing team culture.

You'll be responsible for:

Leading, motivating, and developing your team to achieve excellent performance and customer outcomes
Managing workloads and priorities to ensure regulatory requirements and service standards are consistently met
Supporting colleagues with complex or escalated complaints
Reviewing and quality-checking casework to maintain high standards and deliver an exceptional customer experience

What you'll bring.

We're looking for someone who puts customers first, makes confident decisions, and brings energy and enthusiasm to leading people.

Exposure in complaints management is beneficial, but it's not essential. What's most important is your ability to lead, coach, and inspire a team while maintaining a strong focus on delivering the right outcomes.

You'll be a great fit if you have:

Strong people leadership skills
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
The ability to prioritise effectively in a busy environment
Good working knowledge of MS Office suite
Knowledge of vehicles, automotive, financial services, or FCA-regulated environments would be advantageous

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

complaints team leader jobs in chineham, ham

Complaints Team Leader

Regional Service Manager (South East) - EVOLT Charging Ltd

Centre Manager - Primrose Lodge

Customer Resolutions Team Manager

Client Administrator UK (On Call, Full-Time)

Complaints Team Manager

Kent Surrey and Sussex Prison Group - Strategic Housing Specialist

Experienced Quality Assurance & Risk Officer

Regional Service Manager (South East) - EVOLT Charging Ltd

Customer Service Phone Support - Damage Recovery Team

Marketing & Communications Manager

Customer Service Advisor

MCS Quality Assurance Auditor

Picker/Driver - Temporary, Part Time

Deputy Team Leader

Customer Service Manager – Waste & Recycling

Customer Service Agent

Resident Liaison Officer

Care Team Leader

Multilingual Customer Support Representative- Damage Recovery Team