/ lead Work, Jobs in Clapham, Gtl (with Salaries)

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment
Affinity Water —Hatfield
- £65,000 a year
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Anthropologie Team Leader - Battersea, London
Anthropologie —London
- Part-time
- Sales
- Customer service
- Merchandising
- Annual leave
- Employee assistance programme
2h
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Bar
- Leadership
- Communication skills
Quick apply
Customer Service Assistant Team Leader
Topdeck Travel Ltd —Chiswick
- Full-time
- Hybrid work
- Leadership
- Communication skills
4d
Lead Lifestyle Coordinator / Activity Lead – Care Home
Castle Care Group - George Potter House —London
- £14.50 an hour
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
Quick apply
1d
Clinical Lead and Health Assessor
Wellbeing Medical Group —London
- £32,000 - £38,000 a year
- Full-time
- Communication skills
- Teaching
- Nursing
Quick apply
1d
Team Leader- Laura Mercier- Selfridges London- 37.5 hours
Orveon Global Ltd UK —London
- Weekend availability
- Sales
- Annual leave
- Employee discount
Quick apply
Adult Community Services (Domestic Abuse) Team Lead - Maternity Cover
Your Sanctuary —Woking
- £35,500 a year
- Part-time
- Presentation skills
- Team management
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
13d
Senior Stakeholder Engagement Lead
House of Commons UK Parliament —London
- £60,180 - £70,204 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
10d
Customer Experience Team Manager
FirstGroup —London
- Full-time
- Continuous improvement
- Leadership
- Employee assistance programme
Assistant Team Manager (Reablement Team)
Haringey Council —London
- £52,194 - £55,323 a year
9d
Team Leader - Manière De Voir
Battersea Academy for Skills & Employment —London
- Full-time
- CRM software
- Customer service
- Retail management
Front of House Team Leader
Rapport —London
- £38,600 a year
- Overtime
- Human resources
- Recruiting
- Training & development
- Employee assistance programme
9d
Customer Services Team Leader (2C-GPR Sutton Area)
Govia Thameslink Railway —London
- Weekend availability
- Customer service
- Maths
- Communication skills
- Annual leave
- Employee discount
Workplace Experience Service Lead
CBRE —London
- Full-time
- Management
- Continuous improvement
- Recruiting
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Logistics Team Manager
Krispy Kreme —New Malden
- £37,358 a year
- Weekend availability
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
9d
People Operations Lead
Twenty First Group —London
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
9d
Team Leader (Street Engagement Team)
The Connection at St. Martin-in-the-Fields —London
- £41,599 - £45,097 a year
- Full-time
- Hybrid work
- Team management
- Employee assistance programme
- Sick pay
9d
Acquisitions & Business Development Lead
Synaptix Capital Ltd —London
- £50,000 - £100,000 a year
- Full-time
- CRM software
- Research
- Business development
- Flexitime
- Work from home
Quick apply
5d

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/ lead jobs near clapham, gtl

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

Affinity Water -
Hatfield

Apply Now

Job details

Permanent
£65,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Stakeholder liaison
Continuous improvement

Full job description

Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters on a 6/12 Month Secondment in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

You will help shape, design and deliver product features within your specialised area for a new billing platform and new operation model. Working closely with the Head of Experience Delivery and cross-functional teams, you will translate customer, operational and regulatory requirements into a clear target journey vision and supporting product capabilities, ensuring solutions align to end-to-end outcomes.

In addition, the role will manage two direct reports responsible for the existing Smart Metering programme, providing oversight of the current customer experience. This includes ensuring journeys, processes and communications are effectively managed and continuously improved, with alignment across operational delivery and performance insight used to drive improvement and manage risk.

What you'll be doing:

Taking ownership of the to-be state and vision for Metering within a large transformation programme for both the customer experience and operating model.
Lead the definition of the standards for the journey and service design.
Use qualitative and quantitative insights to prioritise scope to provide customers and the business with the highest value vs effort.
Act as the focal point for all teams contributing to the Metering future state, ensuring alignment across technology operations and customer experience.
Manage the ongoing smart metering programme customer experience, small change.
Ensure smart metering customer communication and behavioural change campaigns are aligned with Marketing & Communications.

What you'll need:

Experience working in a change, transformation, service improvement or product delivery environment.
Experience contributing to the design or improvement of customer journeys, services or operational processes.
Demonstrable experience of engaging and influencing internal and external stakeholders.
Ability to think strategically about customer journeys while remaining comfortable working within delivery teams.
A strong customer focus, ensuring decisions balance customer needs, operational practicality and regulatory requirements.

Advert Closing Date: 23/6/26

Benefits:

Hours of work: 08:30am - 17:00pm (Mon - Thurs) 08:30am - 16:30pm (Friday) minimum 2 days in the office.
Standby: 1 in 6 (Separate to salary)
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Apply Now

Refine Your Search

/ lead jobs in clapham, gtl

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

Anthropologie Team Leader - Battersea, London

Head Host / Reservations & Guest Experience Lead

Customer Service Assistant Team Leader

Lead Lifestyle Coordinator / Activity Lead – Care Home

Clinical Lead and Health Assessor

Team Leader- Laura Mercier- Selfridges London- 37.5 hours

Adult Community Services (Domestic Abuse) Team Lead - Maternity Cover

Senior Stakeholder Engagement Lead

Customer Experience Team Manager

Assistant Team Manager (Reablement Team)

Team Leader - Manière De Voir

Front of House Team Leader

Customer Services Team Leader (2C-GPR Sutton Area)

Workplace Experience Service Lead

Team Leader - 21 Soho Square

Logistics Team Manager

People Operations Lead

Team Leader (Street Engagement Team)

Acquisitions & Business Development Lead

I want to receive the latest job alerts for / lead in clapham, gtl

Explore jobs in more locations

Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters on a 6/12 Month Secondment in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

What you'll be doing:

Benefits:

Disability Confident

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