Customer service Work, Jobs in Colburn, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Farm Shop Retail Team Member
Mainsgill Farmshop —Richmond
- £12.75 - £14.00 an hour
- Overtime
- Merchandising
- Time management
- Free parking
- Employee discount
Quick apply
5d
Customer Service Representative
Cleveland Cable Co Ltd —Middlesbrough
- Weekend availability
- Sales
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
10d
Receptionist/Customer Service
GFD Trading Limited —Stockton-on-Tees
- £24,800 - £25,500 a year
- Full-time
- No experience needed
- Windows
- In-person
- Free parking
- Employee discount
Quick apply
2d
Christmas Temp — Customer Service & Warehouse Assistant
Nearly New Cashmere —Ripon
- £11 - £13 an hour
- Temporary
- Customer service
- No experience needed
- English
- Employee discount
Quick apply
7d
Visitor Centre Operator
Saputo Inc. —Hawes
- Part-time
- In-person
- Free parking
- Employee discount
Customer Service Advisor
Ebac Limited —Newton Aycliffe
- £12.71 an hour
- Temporary
- Customer service
- In-person
- Free parking
- Profit sharing
Quick apply
4d
Service and Administration Coordinator - Fire Sprinkler Systems
Richmond Fire Engineers Ltd —Richmond
- From £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Customer service
- Salesforce
- English
- Employee assistance programme
Quick apply
1d
Customer Service Representative
Unity Shared Services Ltd —Middlesbrough
- £23,132.20 - £25,000.00 a year
- Full-time
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Operational Support Officer
North Yorkshire Council —Richmond
- £29,064 - £31,537 a year
- Call to connect
- Hybrid work
- Customer service
- Organisational skills
- Contracts
4d
Salesperson
Barker and Stonehouse —Thornaby on Tees
- £24,784.50 - £45,000.00 a year
- Weekend availability
- Bilingual
- Computer literacy
- Merchandising
- Store discount
- Annual leave
Quick apply
9d
Spa Receptionist
The Morritt Hotel and Garage Spa —Barnard Castle
- Up to £12.71 an hour
- Part-time
- Merchandising
- Basic maths
- English
- Free parking
- Employee discount
Quick apply
8d
Medical Receptionist (Part-time)
Thirsk Doctors Surgery —Thirsk
- £12.85 an hour
- Part-time
- Microsoft Outlook
- English
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Sales & Lead Generation Coordinator
William Smith Group 1832 —Barnard Castle
- £27,866.63 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Team Member - KFC
Moto —Richmond
- £12.83 an hour
- Customer service
- Employee discount
- Sick pay
Quick apply
12d
Retail Customer Service
Entain —Thirsk
- £13 an hour
- Overtime
- Cash handling
Customer Experience Advisor (full time)
believe housing —Bishop Auckland
- £27,073 - £28,426 a year
- Full-time
- Hybrid work
- Annual leave
4d
Aircraft Operations Agent (Part-Time)
Willis Aviation —Darlington
- 12 hour shift
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
8d
Customer Resolution Officer
Darlington Building Society —Darlington
- £29,448 - £35,193 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
4d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in colburn, nyk

Senior Customer Service Manager

Farm Shop Retail Team Member

Customer Service Representative

Receptionist/Customer Service

Christmas Temp — Customer Service & Warehouse Assistant

Visitor Centre Operator

Customer Service Advisor

Service and Administration Coordinator - Fire Sprinkler Systems

Customer Complaints Assistant

Customer Service Representative

Operational Support Officer

Salesperson

Spa Receptionist

Medical Receptionist (Part-time)

Sales & Lead Generation Coordinator

Team Member - KFC

Retail Customer Service

Customer Experience Advisor (full time)

Aircraft Operations Agent (Part-Time)

Customer Resolution Officer

I want to receive the latest job alerts for customer service in colburn, nyk

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