Customer service Work, Jobs in Contin, Hld (with Salaries)

Senior Customer Service Advisor
Barclays —Inverness
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Travel
- Life insurance
Customer Service Advisor
SunbeltRentals —Inverness
- £29,725 a year
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
12d
Sales Assistant
Schuh —Inverness
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Retail Sales Advisor - Inverness
Oak Furnitureland —Inverness
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Medical Receptionist/Administrator
Burnfield Medical Practice —Inverness
- From £25,012 a year
- Full-time
- Administrative experience
- Patient care
- In-person
- Employee discount
Quick apply
Hotel Receptionist
Glenmoriston Hotel —Inverness
- £24,420.00 - £35,084.08 a year
- Full-time
- English
- Hotel
- Organisational skills
- Free parking
- Store discount
Quick apply
Sales Assistant - Vape Shop
Scotvapes —Inverness
- £13.25 an hour
- Overtime
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
11d
Payroll & HR Administrator
SUMITOMO ELECTRIC U.K. POWER CABLES LTD. —Alness
- Overtime
- Microsoft Excel
- ERP systems
- Microsoft Office
- Sick pay
Customer Team Member
Co-op —Inverness
- £13.04 an hour
- Overtime
- Bakery
- Paid training
- Employee discount
Management Trainee
Schuh —Inverness
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
IT Administration Assistant
Barchester Healthcare —Inverness
- £29,960 a year
- Customer service
- English
- Microsoft Office
Quick apply
Customer Advisor
Boots —Inverness
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Sales Administrator
Arnold Clark —Inverness
- £25,000 - £28,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Customer Service Advisor
Yorkshire Building Society —Inverness
- £24,500 a year
- Customer service
- Financial services
11d
Rental Service Agent
Indie Campers —Inverness
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
Training Administrator
Avery Cameron Training —Dingwall
- £14 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
6d
Customer Service Executive
Arnold Clark —Inverness
- £0.01 a year
- Weekend availability
- Sales
- Customer service
- Communication skills
- Employee discount
Quick apply
7d
Secretarial Administrator
Scottish Legal Aid Board —Inverness
- £31,220 a year
- Full-time
- Customer service
- IT
- Typing
- Annual leave
- Employee assistance programme
7d
Receptionist/Administration
Ritsons Chartered Accountants —Inverness
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Assistant Manager
DFS —Inverness
- £28,694 - £42,000 a year
- Sales
- Leadership
- Communication skills
- Paid training
- Employee discount
Quick apply

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Senior Customer Service Advisor

Barclays -
Inverness

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 12/06/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000112957

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

Some travel to Aberdeen will be required for initial training. Selected candidates will be provided with further information.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer service jobs in contin, hld

Senior Customer Service Advisor

Customer Service Advisor

Sales Assistant

Retail Sales Advisor - Inverness

Medical Receptionist/Administrator

Hotel Receptionist

Sales Assistant - Vape Shop

Payroll & HR Administrator

Customer Team Member

Management Trainee

IT Administration Assistant

Customer Advisor

Sales Administrator

Customer Service Advisor

Rental Service Agent

Training Administrator

Customer Service Executive

Secretarial Administrator

Receptionist/Administration

Assistant Manager

I want to receive the latest job alerts for customer service in contin, hld

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