Desk manager Work, Jobs in Cowplain, Ham (with Salaries)

Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
6d
patient support team (zero hr) - Blossom Health
Blossom Health —Havant
- From £14.46 an hour
- Part-time
- GP surgery experience
- Data entry
- Front desk
- Free parking
Quick apply
Operations Manager - Property Maintenance (Fabric)
IPM Facilities Ltd —Bordon
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Management
- Continuous improvement
- Free parking
Quick apply
9d
Finance Assistant
Oaklands Catholic School and Sixth Form college —Waterlooville
- £25,186 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Organisational skills
Quick apply
Regional Facilities Manager
Praxis Facilities Management —Fareham
- Full-time
- Employee assistance programme
Quick apply
3d
Employee Benefits Administrator
Menzies LLP —Fareham
- Hybrid work
- Computer literacy
- Writing skills
- Computer skills
Customer Support Administrator
Cleansing Service Group Limited —Whiteley
- £28,371 a year
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
- Employee discount
- Referral programme
Quick apply
Account Manager
Ocean Technologies Group —Southampton
- Remote
- Marketing
- Public speaking
- Master's degree
14d
IT Assistant
Glanvilles LLP —Chichester
- £21,567 - £25,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Free parking
Quick apply
13d
Hotel - Duty Manager
Premier Inn —Havant
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
7d
Theatre Technicians
Play to the Crowd —Winchester
- £23,795 - £26,227 a year
- Overtime
- In-person
Quick apply
8d
HVAC Service Manager
Perigon Search —Fareham
- £55,000 - £70,000 a year
- Full-time
- Team management
Quick apply
Patient Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
Medical Receptionist
University Health Service, Southampton —Southampton
- From £13.03 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Flexitime
Quick apply
13d
Inbound Call Centre Operative
Sopra Steria —Southampton
- £26,300 a year
- Hybrid work
- Organisational skills
- Annual leave
- Work from home
5d
Business Development Manager
Multiple Access Communications Ltd —Southampton
- Full-time
- Business development
- University
- In-person
- Profit sharing
- Annual leave
Quick apply
Hotel Duty Manager
Premier Inn —Petersfield
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Account Manager Mascus
RB Global —Winchester
- Remote
- CRM software
- Business development
- Communication skills
Quick apply
Business Development Executive (Field Sales)
Reform Electrical Distributors —Southampton
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Free parking
- Profit sharing
Quick apply
9d
Reactive Engineer
Miller's Vanguard —Southampton
- Up to £48,300 a year
- Full-time
- Maintenance
- Electrical experience
- Bakery
- Life insurance
Quick apply
10d

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Service Desk Manager

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract
6 days ago

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
IT team management
Stakeholder liaison
Incident queue management
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Major incident coordination
Management reporting
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk
Analytics
Rota coordination

Full job description

7 Month Contract With A local Authority

Job Purpose

The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services.

Key Responsibilities

Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams.
Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels.
Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required.
Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage.
Lead incident management and service request processes, ensuring timely resolution and escalation where appropriate.
Maintain and promote an effective knowledge management framework to support service efficiency and first-time resolution.
Work collaboratively with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services.
Support the coordination and management of major incidents, ensuring effective communication and resolution.
Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement.
Drive best practice and continuous improvement initiatives within an ITIL-based service management environment.
Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service.

Requirements

Significant experience managing Service Desk, IT Operations, or Technical Support teams within a customer-facing environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management.
Good understanding of ITIL principles and experience working within an ITIL-based service management environment.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Strong analytical, organisational, and problem-solving skills.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Ability to prioritise workloads and manage multiple operational demands in a fast-paced environment.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

Refine Your Search

desk manager jobs in cowplain, ham

Service Desk Manager

patient support team (zero hr) - Blossom Health

Operations Manager - Property Maintenance (Fabric)

Finance Assistant

Regional Facilities Manager

Employee Benefits Administrator

Customer Support Administrator

Account Manager

IT Assistant

Hotel - Duty Manager

Theatre Technicians

HVAC Service Manager

Patient Administrator

Medical Receptionist

Inbound Call Centre Operative

Business Development Manager

Hotel Duty Manager

Account Manager Mascus

Business Development Executive (Field Sales)

Reactive Engineer

I want to receive the latest job alerts for desk manager in cowplain, ham

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