Software Work, Jobs in Croughton, Nth (with Salaries)

IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
4d
Administrative Assistant (IT)
Alloyed —Oxford
- Temporary
- Customer service
- IT
- In-person
IT Support Apprentice
JBC Skills Training Ltd —Buckingham
- £15,600 a year
- Full-time
- Analysis skills
- Computer networking
- In-person
- Free parking
Quick apply
6d
Junior Developer
GRIFFIN —Oxford
- Computer Science
- English
- Master's degree
DevOps Software Engineer
PrecisionLife Ltd —Oxford
- £42,000 - £56,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
5d
QA Test Analyst
Bibby Financial Services —Banbury
- £40,000 - £46,000 a year
- Full-time
- Agile
- Gym membership
Quick apply
7d
IT Officer
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
4d
Software Engineer
Alloyed —Kidlington
- Computer Science
- Engineering
- AWS
Software Engineer / Full Stack Developer
Parksgo —Northampton
- £33,603.23 - £60,625.00 a year
- Full-time
- AWS
- In-person
- AI
Quick apply
4d
Machine Learning Engineer 1
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Computer Science
- Master's degree
- Machine learning
- Annual leave
- Employee assistance programme
Software Engineer
IRL Oxford —Oxford
- £27,000 - £28,000 a year
- Part-time
- Hybrid work
- Azure
- Java
- AWS
Quick apply
4 Year Technical Degree Apprentice (IT & Technology)
Unisys —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Team management
- Leadership
- Communication skills
Quick apply
Full Stack Software Engineer (Cloud & Integrations)
BabelQuest —Oxford
- Hybrid work
- Azure
- ERP systems
- AWS
- Annual leave
Java Software Engineer
RELX —Oxford
- Full-time
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Senior Software Engineer
Equiniti —Woburn
- £115,000 - £130,000 a year
- Full-time
- Computer Science
- Engineering
- English
- Work from home
IT Operations & Project Coordinator
SMC Corporation (UK) Ltd —Milton Keynes
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- SharePoint
- Employee discount
Quick apply
Graduate AI Engineer
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
Java Software Engineer
Elsevier —Oxford
- Full-time
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Robotics Software and Systems Engineer
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Software development

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IT Support Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
4 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Technical troubleshooting
Desktop support
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Ticket management
Microsoft Office Suite
Bachelor's degree
Computer hardware
Remote access software
Ticket management systems
Computer networking
Organisational skills
TeamViewer
Customer support
Customer interaction
Communication skills
Remote diagnostics

Full job description

Job Description

We are looking for a practical, customer-focused IT Support Assistant to join our support team in Thame. Providing remote technical support and email support to our clients and end user customers, with occasional small assembly and set-up tasks when support workload allows.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. Customer service and ticket resolution are the priority of this role, so you will need to be organised, responsive and confident managing support tickets through to completion.

About the Role

This role would suit someone who enjoys solving problems remotely, communicating clearly with customers and staying organised across multiple ongoing support cases.

Key Responsibilities

Provide excellent customer service and first-line technical support by phone, email and remote assistance.
Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.
Diagnose and troubleshoot hardware, software and connectivity issues remotely, escalating more complex cases where needed.
Handle email-based support queries from end user customers, responding promptly and professionally.
Keep customers informed throughout the support process with clear, professional communication.
Complete small assembly and set-up tasks (e.g. preparing devices and basic component fitting) when support workload allows.
Maintain accurate records and documentation using Microsoft Office and Google Workspace.
Build, modify or refurbish IT hardware such as PCs.

Essential Skills and Experience

Previous experience in a technical support, IT helpdesk or customer service role.
Experience using remote support tools (e.g. TeamViewer), ticketing systems or CRM software.
Networking knowledge, including IP addresses, internet/Wi-Fi connections and router troubleshooting.
Familiarity with configuring, imaging or maintaining Windows PCs.
A strong customer-focused attitude and excellent written and verbal communication skills.
Good working knowledge of Windows PCs and general computer hardware.
Ability to diagnose and troubleshoot common technical issues remotely.
Confidence using Microsoft Office and/or Google Workspace.
Good organisational skills and the ability to manage multiple open tickets at once.
Ability to work independently and stay calm under pressure.
Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

Interest in cameras, computer vision, hardware products or embedded systems.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers remotely. You should enjoy problem-solving and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Benefits

Casual dress
Free parking
On-site parking

Work Authorisation

United Kingdom (required)

Work Location

In person

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Thame OX9 3BX: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

software jobs in croughton, nth

IT Support Assistant

Administrative Assistant (IT)

IT Support Apprentice

Junior Developer

DevOps Software Engineer

QA Test Analyst

IT Officer

Software Engineer

Software Engineer / Full Stack Developer

Machine Learning Engineer 1

Software Engineer

4 Year Technical Degree Apprentice (IT & Technology)

IT Support Manager

Full Stack Software Engineer (Cloud & Integrations)

Java Software Engineer

Senior Software Engineer

IT Operations & Project Coordinator

Graduate AI Engineer

Java Software Engineer

Robotics Software and Systems Engineer

I want to receive the latest job alerts for software in croughton, nth

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